【文章內(nèi)容簡介】 Service – 100,000 hours ? Implement key IT tools and systems to support the business PE ASSESSMENT ?20% Improvement over 2023 Performance February 18, 2023 LA NA PCS Asia EMEA TPRG WWSC CSS PLM Other Support Functions Internal Use Only FINAL 聯(lián)系目標及業(yè)績評估標準 公司 計分卡 業(yè)務部 計分卡 第 2列項目 (當前主要業(yè)務 ) 第 3列項目 (建立能力 ) Scorecard STRATEGIC DIRECTION PERFORMANCE MEASUREMENT Strategies Objectives CurrentYear Initiatives Business Processes Business Results Scorecard Scorecard Scorecard Project Charter Project Charter Project Charter Project Charter Project Charter Project Charter Project Charter Project Charter 完 整 的 考 察 流 程 作用顯著的項目 主要創(chuàng)意 SWOT 分析 戰(zhàn)略目標 質(zhì)量規(guī)劃 顧客需求 形勢分析 項目選擇方法 團隊名稱 TEAM NAMES 公司六西格瑪 方法的獨道之處之一是針對性團隊策略。對業(yè)務改進機遇的類型進行分析，同時指定一個相應的團隊。根據(jù)項目的類型，使用以下某種團隊： One of the unique aspects of 39。s Six Sigma methodology is the appropriate team approach. looks at the type of business improvement opportunity and assigns an appropriate team. Depending on the type of project, employs one of the following teams: ?Black Belt (黑帶 ) ?Green Belt (黑帶 ) ?Breakthrough (突破 ) ?Blitz (突擊 ) Black Belt: Black Belt teams are led by a Black Belt, and may have Green Belts and functional experts assigned to plex, highimpact process improvement projects or designing new products, services, or plex processes. Green Belt: Comprised of functional process experts and typically led by a Green Belt, Green Belt teams tackle less plex, highimpact process improvement projects. Breakthrough: Breakthrough teams are typically used to define lowplexity, new processes. Blitz: Blitz teams are put in place to quickly execute improvements produced by other projects. These teams can also implement DMADDD as required. Matching Teams, Projects and Team Processes Teams must anize their work around the most effective methodology for the task. Difficulty/Complexity Impact Breakthrough Workout Teams Six Sigma174。 Improvement Teams Action Workout? Teams AVOID Empowered Problem Solving Teams Breakthrough Workout Teams 難度 /復雜性 Breakthrough Workout Teams 六西格瑪黑帶小組 實施團隊 避免 授權的攻關小組 綠帶小組 團隊、項目和團隊過程的匹配 團隊必須圍繞完成該任務最為有效的方法來安排自己的工作。 影 響 團隊作用 TEAM ROLES 六西格瑪 (6 Sigma) 中內(nèi)含許多角色。 Black Belt (黑帶 ) 是內(nèi)部的六西格瑪從業(yè)者，具備應用于多種統(tǒng)計學方法的技能。 Green Belt (綠帶 ) 擔負著許多與 Black Belt (黑帶 ) 相同的作用，但是他們的工作不需要那么復雜的分析。 Within Six Sigma, many roles exist. Black Belts are internal Six Sigma practitioners, skilled in the application of rigorous statistical methodologies. Green Belts perform many of the same functions as Black Belts, but their work requires less plex analysis. Green Belts and Black Belts work together, along with additional support, on Six Sigma improvement projects. Within the typical Six Sigma project, four roles exist: ?Sponsor (發(fā)起人 ) ?Champion (負責人 ) ?Team Leader (團隊領隊 ) ?Team Member (團隊成員 ) 全面業(yè)務評審中的職責 ?重點在于影響大的變革目標。 ?進行持續(xù)不懈的嚴謹評審。 ?努力按期執(zhí)行。 每 月項目評審 記分牌 戰(zhàn)略與目標 本年度創(chuàng)意 業(yè)務過程 業(yè)務成果 戰(zhàn)略方向 業(yè)績衡量 目標 : 實際 度量 目標 : 實際 度量 目標 : 實際 度量 目標 : 實際 度量 D M A I C 記分牌 度量 度量 目標 : 實際 : 本周成績 : 主要發(fā)現(xiàn) : 問題與障礙 : 下一步 : 冠軍評論 : 西格瑪目標 (CCR) 單純 ?信息采集分析系統(tǒng) Information (Data) Collection System ?測量設備的精準性 Measurement system accuracy and precision ?統(tǒng)計過程控制 Statistical Process Control ?全面預防維護 Total Prevention Maintenance 六西格瑪推進策略 Six Sigma Implementation Strategy ? 制造過程特征化 Process Characterization ?制造過程優(yōu)化 Process Optimization ?供應鏈管理 Supplier Management by the six Sigma methodology Measure Everything That Results In Customer Satisfaction “ METRICS” “指標” 數(shù)據(jù)驅(qū)動進步 Data Driven 描述 記數(shù)型 計量型 “突破” 工具箱 ‘ Breakthrough’ Toolbox 每個項目用同樣的工具 Every Project: same method tools 六西格瑪培訓 SixSigma Training Teaming Project Management Software Lean Statistics DOE SPC 建立團隊 項目管理 軟件 統(tǒng)計 試驗設計 統(tǒng)計過程控制 纖細化化 六西格瑪 培訓核心內(nèi)容 Key Contents of Six Sigma Training 統(tǒng)計知識的層次 (針對一制程 ) Level of Statistical Knowledge ? 僅有經(jīng)驗 沒有數(shù) 據(jù) Experience Only No Date ? 數(shù) 據(jù) 采集 看看數(shù) 據(jù) Collect Data Read Data ? 整合數(shù) 據(jù) 圖 , 表 Analyze DataChart, Graph ? 描述統(tǒng)計 平均值 , 方差 Statistical Description Mean, Variation ? 特征統(tǒng)計 Cp/Cpk, 曲 /直線擬合 Statistical Characteristic Cp/Cpk ? 控制統(tǒng)計 SPC控制圖 Statistical Control SPC Control Chart ? 預示統(tǒng)計 變量分析 ,實驗設計線性或多元回歸 Statistical Prevention – Variation Analysis, DOE 成套分析工具 ANALYTIC TOOL SETS 由于改進機遇和團隊千差萬別，所以各團隊采用的策略也各不相同。 Since improvement opportunities and teams differ, it stands to reason that the approach employed by those teams differs as well. 特定類型的問題需要特定類型的分析工具。下圖對這些成套的工具進行總結(jié)。 Certain types of problems require certain types of analytic tools. These tool sets are summarized on this chart. 分析工具 常見用途 Ford Global 8D 用于將績效恢復到以前的水平。 DMADV 用于新的過程、產(chǎn)品或服務 主動而不是被動 亦稱之為 DFSS (為六西格瑪而設計 ) DMAIC 用于達到前所未有的績效水平。 Green Belt (綠帶 ) 使用的成套工具 DMADDD 用于促進某一過程的節(jié)約增效。 Analytic Tool Set Common Use Ford Global 8D Need to bring performance back to a level at which it had previously been DMADV Need a new process, product, or service Proactive, not reactive Also called DFSS (Design for Six Sigma) DMAIC Need to reach levels of performance never before seen Tool set used by Green Belts and Black Belts DMADDD Need to drive the cost out of a process and improve efficiency DMAIC