【文章內(nèi)容簡(jiǎn)介】 RE 3: There is an effective quality data munication method in use by nearly all major areas of the organization. 有一種有效的質(zhì)量數(shù)據(jù)溝通方法幾乎被所有專業(yè)領(lǐng)域的機(jī)構(gòu)所使用 There is a program in place to develop quality goals and objectives annually (or on a similar periodic basis). These are municated to employees. 有一個(gè)項(xiàng)目在適當(dāng)?shù)牡胤饺グl(fā)展質(zhì)量目標(biāo)和具體的目標(biāo)（或者在一個(gè)相似的定期基礎(chǔ)上）。這些是傳達(dá)給員工。SCORE 4: Goals are developed using past quality performance and customer requirements/ expectations (such as: scorecards, satisfaction data, etc.).目標(biāo)是開發(fā)利用過去的質(zhì)量指標(biāo)和客戶的需求/期盼（比如|：積分卡，滿意度等等） There is an organization wide method for the munication of quality data to all employees. 有一個(gè)組織廣泛的對(duì)所有員工的交流質(zhì)量數(shù)據(jù)的方法 Quality metrics have goals and these goal lines are shown on the measurement and trend charts. Progress to these goals and trends are measured and reported 。這些指標(biāo)的發(fā)展和趨勢(shì)的測(cè)量是定期報(bào)告。 There is evidence to show that improvement actions are driven by this SCORE 5: There is a particularly effective system for municating quality data and customer expectations/requirements to employees. 存在一種特別有效的系統(tǒng)對(duì)于溝通質(zhì)量數(shù)據(jù)和客戶的期盼/需求 Employees are actively involved in improvement programs related to quality and customer satisfaction. 員工積極地參與項(xiàng)目的改進(jìn)與質(zhì)量和客戶的滿意度有關(guān) All quality goals are being met and trends are positive. For any trends that are below goal, there are corrective actions in place to address the ，對(duì)于任何的趨勢(shì)低于目標(biāo)，都能在適當(dāng)?shù)臅r(shí)候糾正過來去解決問題 A reward system, or equivalent, is used to recognize those employees making contribution to improved ，被用來識(shí)別這些員工作出的貢獻(xiàn)Comments / Objective Evidence:Score: 4The organization ensures that there are constant munication between the organization and customers through customer quality group. This is also to understand and solicit customer concerns and expectations in quality, OTD, prices, technology innovation and service, etc. and ensure effective action is taken towards customer satisfaction. This is stipulated in QA039APP (Customer Communication Procedure), MP103APP (Contract Review) and GPQA000103 (PSG Procedure). Good trend for customer Sun Microsystems. No report on Motorola products as Cavite Philippines has yet to produce any Motorola products.Customer satisfaction is done through QBR – quarterly business review.Internal quality matrix :1. OATF (Overall Test Failure) PPM, goal for year 2007 is 8000PPM. As of Jul 2007 – 7114PPM –meet the goal.2. OQA – outgoing quality assurance goal for year 2007 is 250PPM. As of Jul 2007, it’s recorded at 287PPM – not meeting the goal3. Roving QC audit – goal for year 2007 is 10k PPM. As of Jul 2007, it’s recorded at 9676PPM – meet the goal.4. Customer plaints CAR response performance. Goal – 15 days, actual as of Jul 2007 – 14 day – meet goal.Field performance is tracked. Goal 200PPM with actual yield: DCDC with field performance less than 180PPM, IPP with PPM less than 440PPM while AC DC PPM less than 1000PPM – not meeting the goal.Quality data is displayed along the production lines. However, some of the data displayed were not uptodate.There is a reward system in place to reward employees with excellent D3 (Data Driven Decisions) papers submitted. Paper submitted will be selected by a steering mittee. Selected paper will be monetary rewarded by management. SECTION 3: RESOURCE MANAGEMENT資源管理4. Training培訓(xùn)Is management’s support of ongoing training (including problem solving, statistical technique, and quality training) sufficient and is it documented by an organizational training plan? Are employees adequately trained in statistical analysis, prevention, and problem solving methods in relation to the needs of the organization? Do employees have training plans to fill knowledge gaps in areas applicable to their job function?是管理支持持續(xù)足夠的培訓(xùn)（包括問題的解決，統(tǒng)計(jì)的方法和質(zhì)量的培訓(xùn)）和它是一個(gè)證明由組織的培訓(xùn)計(jì)劃嗎？員工中充分的培訓(xùn)統(tǒng)計(jì)分析，預(yù)防和解決問題的方法和組織的需求有關(guān)嗎？員工們用培訓(xùn)計(jì)劃去填補(bǔ)知識(shí)的空白區(qū)域來適用于他們的工作職能嗎？SCORE 1: No training plan exists. 沒有培訓(xùn)計(jì)劃的存在SCORE 2: Some training is performed as time and budget allows. However, there is no documented training 。然而，沒有證明的培訓(xùn)計(jì)劃 Training tends to be limited primarily to manufacturing related skills. 培訓(xùn)被趨向于有限的主要的去制造相關(guān)的技能 Training for new hires and transfers exist in some areas of the business. 為新員工入職而培訓(xùn)和中轉(zhuǎn)存在某些地區(qū)的業(yè)務(wù) Some of the process improvement training topics, for example: Failure Mode and Effect Analysis (FMEA) and Control Plan, are part of appropriate employee’s training ，比如：破壞模式及影響分析和控制計(jì)劃是員工適度的培訓(xùn)課程中的一部分 Management is aware of the need for training in quality tools and to address knowledge SCORE 3: Most major areas of the organization have a sound training program statistical analysis and problem solving techniques. 許多最主要的區(qū)域的組織都有一個(gè)聽力培訓(xùn)計(jì)劃來進(jìn)行統(tǒng)計(jì)分析和解決問題的技巧 Annual training plans for the entire organization are required by management. The training plan is fully documented and includes all new hires, transfers and 。年度培訓(xùn)計(jì)劃包括所有新員工入職，中專和管理者 Training plans generally tie to business and quality Most of the process improvement training topics for example。 Gauge Repeatability and Reproducibility (GRamp。R), Statistical Process Control (SPC), FMEA, Control Plan and 8D problem solving are part of the appropriate employee’s training ；儀表的重復(fù)性和再現(xiàn)性(GRamp。R)，統(tǒng)計(jì)過程控制（SPC），故障模式和效果分析(FMEA), 控制計(jì)劃和8D解決的問題應(yīng)該適當(dāng)?shù)淖鳛閱T工培訓(xùn)課程的一部分SCORE 4: There is a well designed training roadmap/program with strong ties to the organization’s business plan. 一個(gè)精心設(shè)計(jì)的培訓(xùn)路標(biāo)/計(jì)劃具有較強(qiáng)的聯(lián)系組織的企業(yè)計(jì)劃 A training program with a full curriculum and plete training records is implemented across all areas of the organization. 一個(gè)裝滿課程的培訓(xùn)計(jì)劃和完成培訓(xùn)記錄在所有區(qū)域的執(zhí)行機(jī)構(gòu) Employees have prehensive training plans that account for individual needs and development. 員工有全面的訓(xùn)練計(jì)劃說明個(gè)別的需求和發(fā)展 Training plans and progress are reviewed regularly by all levels of management. 培訓(xùn)計(jì)劃和進(jìn)度是有規(guī)律的復(fù)習(xí)各層的管理 Measures have been established to evaluate training effectiveness in support of strategic All appropriate employees have received process improvement training t