ts16949前言第0章(編輯修改稿)
2025-07-22 07:32 本頁面
【文章內容簡介】 著本國際標準涵蓋品質管理系統(tǒng)的架構一致性或文件一致性。This International Standard can be used by internal and external parties, including certification bodies, to assess the organization39。s ability to meet customer, regulatory and the organization39。s own requirements.本國際標準可被內部及外部團體（包括驗證機構）使用，以評鑑組織符合顧客、法規(guī)及組織本身要求的能力。The quality management principles stated in ISO 9000 and ISO 9004 have been taken into consideration during the development of this International Standard.當發(fā)展本國際標準時，ISO 9000及ISO 9004所敘述之品質管理系統(tǒng)原則已加以考慮。 Process approach This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.當開發(fā)、實施及改進品質管理系統(tǒng)之有效性時時，本國際標準鼓勵採用過程導向，以藉由符合顧客要求提高顧客滿意。For an organization to function effectively, it has to identify and manage numerous linked activities. An activity using resources, and managed in order to enable the transformation of inputs into outputs, can be considered as a process. Often the output from one process directly forms the input to the next.一組織為使功能有效，其必須識別及管理許多相連結之活動。一項使用資源，及加以管理以便可將輸入轉換為輸出之活動，可視為一個過程。通常一個過程之輸出可直接地成為下一過程之輸入。The application of a system of processes within an organization, together with the identification and interactions of these processes, and their management, can be referred to as the “process approach”.組織內各過程系統(tǒng)之應用，與這些過程之識別及相互作用，以及其管理，通常可被稱為“過程導向”。An advantage of the process approach is the ongoing control that it provides over the linkage between the individual processes within the system of processes, as well as over their bination and interaction.過程導向之利益為提供過程系統(tǒng)內個別過程間進行中的管制，以及有關於其組合與相互作用之連結。When used within a quality management system, such an approach emphasizes the importance of當使用於品質管理系統(tǒng)內時，此一導向強調下列各項之重要性a) understanding and meeting requirements,a) 了解及符合要求，b) the need to consider processes in terms of added value,b) 考慮以過程附加價值為觀點之需求，c) obtaining results of process performance and effectiveness, andc) 獲得過程績效與有效性的結果，及d) continual improvement of processes based on objective measurement.d) 以目標量測為基礎之過程的持續(xù)改進。The model of a processbased quality management system shown in Figure 1 illustrates the process linkages presented in clauses 4 to 8. This illustration shows that customers play a significant role in defining requirements as inputs. Monitoring of customer satisfaction requires the evaluation of information relating to customer perception as to whether the organization has met the customer requirements. The model shown in Figure 1 covers all th
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