【正文】 s not intended for certification or for contractual purposes.ISO 9004賦予一品質(zhì)管理系統(tǒng)目標(biāo)之範(fàn)圍，較ISO 9001更廣泛的指引，特別是在持續(xù)地改進(jìn)組織之全盤績效，包括效率及其有效性。PDCA可以簡單地描述如下：Plan: establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organization39。The application of a system of processes within an organization, together with the identification and interactions of these processes, and their management, can be referred to as the “process approach”.組織內(nèi)各過程系統(tǒng)之應(yīng)用，與這些過程之識別及相互作用，以及其管理，通?？杀环Q為“過程導(dǎo)向”。This International Standard can be used by internal and external parties, including certification bodies, to assess the organization39。一個組織品質(zhì)管理系統(tǒng)之設(shè)計及實(shí)施，受到組織之不同需求、特殊目標(biāo)、所提供的產(chǎn)品、所使用的過程，以及其規(guī)模大小與架構(gòu)所影響。This second edition of ISO/TS 16949 cancels and replaces the first edition (ISO/TS 16949:1999), which has been technically revised.ISO/TS 16949第二版公佈後，第一版(ISO/TS 16949:1999) 即被取消並被取代。 an ISO Technical Specification (ISO/TS) represents an agreement between the members of a technical mittee and is accepted for publication if it is approved by 2/3 of the members of the mittee casting a vote.技術(shù)委員會的主要工作是擬定國際標(biāo)準(zhǔn)。Foreword前言ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical mittees. Each member body interested in a subject for which a technical mittee has been established has the right to be represented on that mittee. International organizations, governmental and nongovernmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.ISO(國際標(biāo)準(zhǔn)組織)係國家標(biāo)準(zhǔn)機(jī)構(gòu)之全球性聯(lián)盟(ISO會員機(jī)構(gòu))。技術(shù)委員會採用之國際標(biāo)準(zhǔn)草案須傳遞至各會員國投票。Boxed text is original ISO 9001:2000 text. The sectorspecific supplemental requirements are outside the boxes.本文中框線中的文字為ISO 9001:2000的內(nèi)容，框線外文字則為汽車業(yè)增加的要求。本國際標(biāo)準(zhǔn)並無隱含品質(zhì)管理系統(tǒng)架構(gòu)之一致性或文件之一致性的意圖。s ability to meet customer, regulatory and the organization39。An advantage of the process approach is the ongoing control that it provides over the linkage between the individual processes within the system of processes, as well as over their bination and interaction.過程導(dǎo)向之利益為提供過程系統(tǒng)內(nèi)個別過程間進(jìn)行中的管制，以及有關(guān)於其組合與相互作用之連結(jié)。s policies.計劃：依照顧客要求及組織政策，建立必要之目標(biāo)及過程以交付結(jié)果。組織之高階管理階層期望超越ISO 9001之要求及追求績效之持續(xù)改進(jìn)時，ISO 9004被建議作為一項(xiàng)指引。組織採用其現(xiàn)行管理系統(tǒng)，以建立符合本國際標(biāo)準(zhǔn)要求之品質(zhì)管理系統(tǒng)是可能的。This Technical Specification, coupled with applicable customerspecific requirements, defines the fundamental quality