【文章內(nèi)容簡介】 ....................63 客戶關(guān)系網(wǎng)分析 ........................................................................................................63 功能需求描述 ........................................................................................................63 共享數(shù)據(jù)流描述 ....................................................................................................63 輸入數(shù)據(jù) ...................................................................................................................64 輸出數(shù)據(jù) ................................................................................................................65 接口方式 ................................................................................................................654 數(shù)據(jù)質(zhì)量要求 ....................................................................................................................65 數(shù)據(jù)處理的及時性 .........................................................................................................66 日數(shù)據(jù)及時性 ..............................................................................................................66 月數(shù)據(jù)及時性 ..............................................................................................................66 異常情況下數(shù)據(jù)及時性控制 ......................................................................................67 異常情況分析 ...........................................................................................................67 異常情況下數(shù)據(jù)錯誤 ...............................................................................................67 異常情況下數(shù)據(jù)提供方不能提供數(shù)據(jù) ...................................................................68 數(shù)據(jù)處理及時性KPI指標(biāo)定義 ...................................................................................68 數(shù)據(jù)傳送及時率 .......................................................................................................68 數(shù)據(jù)轉(zhuǎn)換、加載和展現(xiàn)及時率 ...............................................................................68 報表生成及時率 .......................................................................................................68 數(shù)據(jù)內(nèi)容的準確性 .........................................................................................................69 數(shù)據(jù)準確性KPI的保證機制 .......................................................................................69 文件級檢查 ...............................................................................................................69 數(shù)據(jù)級檢查 ...............................................................................................................70 業(yè)務(wù)級檢查 ...............................................................................................................70 數(shù)據(jù)準確性KPI指標(biāo)定義 ...........................................................................................70 文件加載正確率（參見《省級經(jīng)營分析系統(tǒng)數(shù)據(jù)質(zhì)量檢查細則》） ...............70 文件記錄合法率（參見《省級經(jīng)營分析系統(tǒng)數(shù)據(jù)質(zhì)量檢查細則》） ...............71 到達用戶數(shù)誤差率 ...................................................................................................71 應(yīng)收收入誤差率 .......................................................................................................71 與源數(shù)據(jù)系統(tǒng)數(shù)據(jù)的一致性 .........................................................................................72 業(yè)務(wù)變更數(shù)據(jù)一致性的同步控制 ..............................................................................72 概述 ...........................................................................................................................72 提出業(yè)務(wù)變更請求 ...................................................................................................73 業(yè)務(wù)變更評估 ...........................................................................................................73 業(yè)務(wù)變更的實施 .......................................................................................................73 業(yè)務(wù)變更的交付 .......................................................................................................73 相關(guān)同步控制職責(zé)劃分 ..............................................................................................74 職責(zé)劃分 ...................................................................................................................74 流程執(zhí)行情況KPI考核指標(biāo) ....................................................................................74 數(shù)據(jù)分析口徑的一致性 ..............................................................................................74 與《省級經(jīng)營分析系統(tǒng)數(shù)據(jù)質(zhì)量檢查細則》的關(guān)系 .................................................755 互動業(yè)務(wù)的關(guān)鍵應(yīng)用 ........................................................................................................75 離網(wǎng)挽留業(yè)務(wù) .................................................................................................................75 總體流程 ......................................................................................................................75 離網(wǎng)規(guī)則提取 ..............................................................................................................77 預(yù)離網(wǎng)客戶提取 ..........................................................................................................78 挽留方案制定 ..............................................................................................................78 客戶挽留實施 ..............................................................................................................79 實施信息反饋 ..............................................................................................................81 應(yīng)用案例 ......................................................................................................................82 場景描述 ...................................................................................................................82 角色描述 ...................................................................................................................82 業(yè)務(wù)處理流程 ...........................................................................................................82 主動營銷業(yè)務(wù) ...........................................................................