【文章內(nèi)容簡(jiǎn)介】 kers and managers. No effective work standards existed. Management decisions were based on hunch and intuition. Workers were placed on jobs with little or no concern for matching their abilities and aptitudes with the tasks required. Managers and workers considered themselves to be in continual conflict—any gain by one would be at the expense of the other. Taylor’s Four Principles of Management Develop a scientific way for each element of an individual’s work, which replaces the old ruleofthumb method. Scientifically select and then train, teach, and develop the worker. Heartily cooperate with the workers so as to ensure that all work is done in accordance with the scientific way that has been developed. Divide work and responsibility almost equally between managers and workers. Managers take over all work for which it is better fitted than the workers. Chapter Two The Development of Management Theory Up to the 20th century ? Adam smith’s contribution to the field of management ? Industrial revolution’s influence on management practices In the early 20th century ? Scientific management ? General administrative theory ? The human resources approach ? The quantitative approach From the later 20th century to the present ? The process approach ? The systems approach ? The contingency approach General Administrative Theory Herial Fayol’s contributions He argued that management was an activity mon to all human undertakings in business, in government, and even in the home. He stated 14 principles of management—fundamental or universal truths. Max Weber’s contributions Weber developed a theory of authority structures and described anizational activity on the basis of authority relations. He described an ideal type of anization that he called a bureaucracy, characterized by division of labor, a clearly defined hierarchy, detailed rules and regulations, and impersonal relationships. Fayol’s 14 Principles of Management 1. Division of Work 2. Authority 3. Discipline 4. Unity of Command 5. Unity of Direction 6. Subordination of Individual Interests to the General Interest 7. Remuneration 8. Centralization 9. Scalar Chain 10. Order 11. Equity 12. Stability of Tenure of Personnel 13. Initiative 14. Esprit de corps Weber’s Ideal Bureaucracy Division of labor Authority hierarchy Formal selection Formal rules and regulations Impersonality Career orientation Chapter Two The Development of Management Theory Up to the 20th century ? Adam smith’s contribution to the field of management ? Industrial revolution’s influence on management practices In the early 20th century ? Scientific management ? General administrative theory ? The human resources approach ? The quantitative approach From the later 20th century to the present ? The process approach ? The systems approach ? The contingency approach The Human Resources Approach Hawthorne Studies Human Relations Movement Dale Carnegie(戴爾 ?卡內(nèi)基 ) Abraham Maslow（亞伯拉罕 ?馬斯洛） Douglas McGregor（ 道格拉斯 ?麥格雷戈 ） Behavior Science Hawthorne Studies Time: 1924—the early 1930s Place: Hawthorne plant in the Western Electric Company Designer: Western Electric industrial engineers Elton Mayo and his associates Mayo’s Finding: ? Behavior and sentiments are closely related. ? Group influences significantly affect individual behavior. ? Group standards establish individual worker output. ? Money is less a factor in determining output than are group standards, group sentiments, and security. Chapter Two The Development of Management Theory Up to the 20th century ? Adam smith’s contribution to the field of management ? Industrial revolution’s influence on management practices In the early 20th century ? Scientific management ? General administrative theory ? The human resources approach ? The quantitative approach From the later 20th century to the present ? The process approach ? The systems approach ? The contingency approach The Quantitative Approach What are quantitative approaches? The quantitative approach to management, sometimes referred to as operations research (OR) or management science. It includes applications of statistics, optimization models, information models, and puter simulations, linear programming, and so on, which can be used to solve management problems. The Quantitative Approach How have they contributed to current management practice? In general, the quantitative approaches have contributed directly to management decision making, particularly to planning and control decisions. Thinking Problems What stimulated the classical approach (scientific management and general administrative theory)? What stimulated the human resource approach? What stimulated the quantitative approach? Chapter Two The Development of Management Theory Up to the 20th century ? Adam smith’s contribution to the field of management ? Industrial revolution’s influence on management practices In the early 20th century ? Scientific management ? General administrative theory ? The human resources approach ? The quantitative approach From the later 20th century to the present ? The process approach ? The systems approach ? The contingency approach The Systems Approach What’s the system approach? Two basic types of the system: closed and open Closed systems are not influenced by and do not interact with their environment. In contrast, an open system dynamically interacts with its environment. An anization is an open sy