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customers buy a certain product? 顧客為什么購買該產(chǎn)品? ? How does each product perform vs. petitor? 與競爭對手相比,每個產(chǎn)品在本店的售賣情況如何? ? Who was the manufacturer trying to appeal to when they made it? 該產(chǎn)品的制造商在生產(chǎn)他們時想吸引誰? Retail is Detail 9 ? Know the Product 了解熟知你的商品 ? What are the product’s functions? 該產(chǎn)品的功能是什么? ? If you could afford a certain product would you buy it? 如果你支付的起,你會購買該產(chǎn)品嗎? ? When does restocking occur for each product? 該產(chǎn)品下一次進(jìn)貨是什么時候? Retail is Detail 10 ? Sell Yourself not the Product 銷售你自己而非產(chǎn)品 ? Is the Customer Happy? 顧客是否快樂? ? Greet the Customer Warmly and Sincerely 溫和真誠地問候顧客 ? First Talk about Anything with the Customer except the products 千萬不要與顧客第一次交談就涉及產(chǎn)品 Retail is Detail 11 ? Sell Yourself not the Product 銷售你自己而非產(chǎn)品 ? Make the Customer Happy 讓顧客快樂 ? Happy People Spend the Most Money 快樂的人會花最多的錢 Retail is Detail 12 ? Understand the Numbers 準(zhǔn)確正確理解你的經(jīng)營統(tǒng)計數(shù)字 ? How much did you sell yesterday? 昨天的銷售如何? ? How much did you sell the same day of the week as today last week? 上周的今日銷售如何? ? How much did you sell this same day last year? 去年的今日銷售如何? ? How much have you sold so far this week? 迄今為止,本周的銷售如何? ? How much did you sell this same week last year? 去年本周的銷售如何? Retail is Detail 13 ? Understand the Numbers 理解你的部門和公司的統(tǒng)計數(shù)字 ? Data analysis is critical at all levels of the anizati