電大物業(yè)管理實(shí)務(wù)(2)知識(shí)點(diǎn)考試資料參考小抄(編輯修改稿)
2025-07-12 01:03 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 成員行為的一種方法。帶有一定的強(qiáng)制性。協(xié)助法是指通過(guò)管理者的協(xié)助和引導(dǎo)改變被管理者行為的一種管 理方法。綜合技巧應(yīng)遵循的原則：服務(wù)原則、不輕易承諾原則、自我保護(hù)的原則、維護(hù)公司形象和利益的原則、社會(huì)分工的原則。 操作層管理技巧的內(nèi)容與要求：清楚職權(quán)范圍、掌握意外事件發(fā)生時(shí)的初步處理技巧、以規(guī)服人，以理服人和以禮悅?cè)恕⒚鎸?duì)住用戶(hù)的基本技巧。管理層技巧的內(nèi)容與要求：善于控制、善于溝通、善于協(xié)調(diào)、應(yīng)變能力強(qiáng)。善于控制的方法：審閱下屬工作記錄（途徑）、抽查（最直接辦法）。善于溝通的方法：與下屬員工、與決策層和與住用戶(hù)的溝通。決策層是指公司的最高指揮層，總經(jīng)理通常是決策層的核心，管理工作的一切重大問(wèn)題都要由總經(jīng) 理來(lái)決策。 第十一章 物業(yè)管理的綜合經(jīng)營(yíng)服務(wù) 物業(yè)管理綜合經(jīng)營(yíng)服務(wù)是指物業(yè)管理企業(yè)圍繞所管理物業(yè)開(kāi)展的與服務(wù)對(duì)象生活、工作、學(xué)習(xí)、娛樂(lè)等相關(guān)的各種專(zhuān)門(mén)性、收益性服務(wù)項(xiàng)目。開(kāi)展物管綜合經(jīng)營(yíng)服務(wù)的意義： 市公建配套設(shè)施建設(shè)，方便群眾生活，帶動(dòng)商品房交易； 增加物業(yè)管理企業(yè)收入，促進(jìn)物業(yè)管理行業(yè)的良性發(fā)展；能拓展物業(yè)管理的空間，增強(qiáng)物業(yè)企業(yè)的適應(yīng)生存能力。物業(yè)綜合經(jīng)營(yíng)服務(wù)的原則：有償原則、競(jìng)爭(zhēng)原則、服務(wù)原則。 選擇經(jīng)營(yíng)服務(wù)項(xiàng)目的原則： 、避風(fēng)險(xiǎn)的原則； 不做或少做、穩(wěn)健進(jìn)取的原則。 選擇經(jīng)營(yíng)服務(wù)項(xiàng)目的方法： 1.選調(diào)得力干部，組成強(qiáng)有力的項(xiàng)目選擇班子； ； 3.談判； 。經(jīng)濟(jì)論證的內(nèi)容主要有： 、地理位置及交通狀況； 、客源情況； 、技術(shù)水平； 、發(fā)展前景； 、員工來(lái)源及培訓(xùn)； 。 市場(chǎng)預(yù)測(cè)是指人們運(yùn)用科學(xué)的測(cè)試手段和方法，對(duì)市場(chǎng)中未來(lái)商品消費(fèi)的發(fā)展變化趨勢(shì)，做出調(diào)查分析、推測(cè)和估計(jì)。綜合經(jīng)營(yíng)服務(wù)的市場(chǎng)預(yù)測(cè)是指運(yùn)用一般的市場(chǎng)預(yù)測(cè)方法結(jié)合綜合經(jīng)營(yíng)服務(wù)的專(zhuān)業(yè)知識(shí)，對(duì)某個(gè)或某類(lèi)服務(wù)開(kāi)設(shè)之后的未來(lái)供求關(guān)系變 化和收益、發(fā)展情況作出分析和測(cè)算。市場(chǎng)預(yù)測(cè)的內(nèi)容：； ； 供產(chǎn)品和服務(wù)的供應(yīng)量做出測(cè)評(píng)，產(chǎn)品與服務(wù)價(jià)格、市場(chǎng)競(jìng)爭(zhēng)情況及行業(yè)發(fā)展前景等作出預(yù)測(cè)。綜合經(jīng)營(yíng)服務(wù)中的注意事項(xiàng)： 、美化關(guān)系； 理好與當(dāng)?shù)卣畽C(jī)關(guān)及有關(guān)部門(mén)之間的關(guān)系； 的質(zhì)量（產(chǎn)品和服務(wù)質(zhì)量）。提高服務(wù)質(zhì)量要做好的工作： 1.規(guī)范服務(wù)，樹(shù)立服務(wù)企業(yè)的良好形象； ，強(qiáng)化對(duì)從業(yè)人員的監(jiān)督考核。綜合經(jīng)營(yíng)服務(wù)項(xiàng)目的類(lèi)型： 行各種代銷(xiāo)服 務(wù)； 物管延伸性綜合經(jīng)營(yíng)服務(wù)項(xiàng)目。內(nèi)部經(jīng)營(yíng)機(jī)制： ，健全機(jī)構(gòu)，選好干部； （多種形式的承包經(jīng)營(yíng)責(zé)任制、實(shí)行租賃經(jīng)營(yíng)、委托經(jīng)營(yíng)）； 企業(yè)內(nèi)部行之有效的綜合經(jīng)營(yíng)工資分配制度（按勞務(wù)、貢獻(xiàn)和按效益取酬的原則）。財(cái)務(wù)管理與核算應(yīng)做好的工作： 財(cái)務(wù)機(jī)構(gòu)、配齊財(cái)務(wù)人員； 計(jì)核算辦法（執(zhí)行國(guó)家財(cái)經(jīng)政策和制度、企業(yè)內(nèi)部財(cái)務(wù)管理辦法）； （建立法人制度，統(tǒng)一賬號(hào)、集中對(duì)外和分別 核算、統(tǒng)負(fù)盈虧）； 的資金管理（建立資金預(yù)算制度，實(shí)行一支筆批用、一個(gè)部門(mén)管理，建立資金有償占用制度，從面提高資金使用效益，適度舉債，巧用金融杠桿）。 請(qǐng)您刪除一下內(nèi)容， O(∩_∩)O謝謝！?。?2021 年中央電大期末復(fù)習(xí)考試小抄大全，電大期末考試必備小抄，電大考試必過(guò)小抄 Shanghai’s Suzhou Creek has witnessed much of the city’s history. Zhou Wenting travels this storied body of water and finds its most fascinating spots. Some lucky cities can boast a great body of water, like London with the river Thames and Paris with the river Seine. Shanghai is privileged enough to have two great bodies of water: Huangpu River and Suzhou River became famous when colonists established clusters of grand buildings on its banks on what became known as the bund. Today, the bund overlooks the breathtaking skyline of Lujiazui financial district. Shanghai’s other body of water, however, Suzhou Creek, has been somewhat overshadowed. Suzhou Creek links the inland cities of Jiangsu province with Shanghai. When the British colonists, who arrived in the city after it was opened as a mercial port in 1843 found they could reach Suzhou, Jiangsu province, via the creek, they named it Suzhou Creek. Thanks to its location, a large amount of cargo and travelers were transported via the creek before rail links were established. But after a century of being utilized as a waterway to transport goods and labor, the creek grew dark and smelly. Industrial factories were established along the banks. In the 1990s it became a key task of the city government to clean the creek. Suzhou Creek, which snakes 17 km from the iconic Waibaidu Bridge downtown to the outer ring road in west Shanghai, maps the changing periods of the city’s history, including the imprints of the concessions, the beginning of industrialization and the improvement in people’s living conditions. Where the Bund began Inbetween the shopping street of East Nanjing Road and the Bund, are a cluster of streets that give me the illusion that I am no longer in modern Shanghai. The streets are narrow and old and crisscross each other. Any old residential house may turn out to be a former office of the British, constructed in the 1880s. Pawnshops and hardware stores that are hard to find elsewhere, are plentiful here. This area, at the confluence of Huangpu River and Suzhou Creek, is called the Bund Origin. Co
試題試卷相關(guān)推薦
鄂ICP備17016276號(hào)-1