【正文】 ................... 11 E8C 終端注冊過程 ..................................................................................................................................... 12 2 失敗工單處理 .................................................................................... 13 ONU 設備注冊 工位 ..................................................................................................................................... 13 BOSS 系統工單查看及回單 .................................................................................................................13 綜合網絡激活系統工單處理及回單 ...................................................................................................15 ONU 端口激 活工位 ..................................................................................................................................... 16 中興 SS 工位 ................................................................................................................................................. 16 3 故障處理 ........................................................................................... 16 業(yè)務無法下發(fā) ............................................................................................................................................... 16 業(yè)務正常下發(fā)前提條件 .........................................................................................................................16 業(yè)務無法下發(fā)的原因查找及故障處理 ..............................................................................................17 語音不通 ........................................................................................................................................................ 18 語音正常的前提條件 .............................................................................................................................18 語音不通的原因查找及故障處理 .......................................................................................................18 寬帶不通 ........................................................................................................................................................ 22 寬帶正常的前提條件 .............................................................................................................................22 寬帶不通的原因查找及故障處理 .......................................................................................................22 ITV 不通 ......................................................................................................................................................... 24 ITV正常的前提條件 ..............................................................................................................................24 ITV不通的原因查找及故障處理 ........................................................................................................24 1 基礎篇 FTTH 工單在 BOSS 系統各工位介紹 已語音新裝為例，介紹 BOSS 系統各工位職能： 局向確認→配號→設備選型→配端口→ ONU 設備資源分配→ ONU 設備注冊（華為）→ ONU 端口激活 （華為）→ ENIP 施工 、裝機公司 →中興 SS 接口（注冊）→ ITMS 接口→ SHLR 接口→中興 SS 接口→彩鈴施工平臺 。 其中： 局向確認、配號、設備選型、配端口對應的資源分配工單；