【正文】
目: 淺談服務意識與服務質(zhì)量分析 學 院: 旅游與航空服務學院 專 業(yè): 空中乘務 年 級: 13 級空乘 4 班 姓 名: 杜金慧 指導教師: 顧 軍 完成日期: 2022 年 7 月 7 日 內(nèi)蒙古民族大學本科生學年論文 I 摘 要 民航業(yè)是國民經(jīng)濟發(fā)展的基礎產(chǎn)業(yè),與旅游、商貿(mào)、物流等行業(yè)聯(lián)系緊密。在大力發(fā)展第三產(chǎn)業(yè)的今天,它無疑有著強烈的市場吸引力。我國民航業(yè)的發(fā)展呈現(xiàn)出史無前例突飛猛進的巨大潛力,人們對民航服務水平的要求也越來越高。如何讓民航服務這個舉足輕重的軟件實力在競爭中不斷提高為航空公司帶來巨大的經(jīng)濟效益使得其競爭立于不敗之地并且讓航空公司不斷壯大就成了一個非常棘手并且有待研究的問題。本文通過多方面闡述了服務意識和服務質(zhì)量對民航客艙服 務的重要性,提出了如何提高服務意識和服務質(zhì)量的方法。s economic development and people39。s social association frequency also increased, thus to the choice of transportation pay more and more attention, the demand for air transport increases day by day. The development of civil aviation industry in our country is developing rapidly, and the requirement of civil aviation service level is higher and higher. So the petition between airlines service has bee more and more fierce. How to make civil service is the important strength of the software in the petition will continue to improve for the airline to bring huge economic benefits makes the petition in an invincible position and let Airlines growing is a very difficult and needs further study. How to improve the service awareness of civil aviation personnel and create high quality service quality and make it perfect in the cabin service is very important. In this paper, the importance of service awareness and serv