淺談服務(wù)意識(shí)與服務(wù)質(zhì)量分析-本科學(xué)年論-展示頁(yè)
2025-01-15 07:15本頁(yè)面
【正文】 目： 淺談服務(wù)意識(shí)與服務(wù)質(zhì)量分析 學(xué) 院： 旅游與航空服務(wù)學(xué)院 專(zhuān) 業(yè)： 空中乘務(wù) 年 級(jí)： 13 級(jí)空乘 4 班 姓 名： 杜金慧 指導(dǎo)教師： 顧 軍 完成日期： 2022 年 7 月 7 日 內(nèi)蒙古民族大學(xué)本科生學(xué)年論文 I 摘 要 民航業(yè)是國(guó)民經(jīng)濟(jì)發(fā)展的基礎(chǔ)產(chǎn)業(yè)，與旅游、商貿(mào)、物流等行業(yè)聯(lián)系緊密。在大力發(fā)展第三產(chǎn)業(yè)的今天，它無(wú)疑有著強(qiáng)烈的市場(chǎng)吸引力。我國(guó)民航業(yè)的發(fā)展呈現(xiàn)出史無(wú)前例突飛猛進(jìn)的巨大潛力，人們對(duì)民航服務(wù)水平的要求也越來(lái)越高。如何讓民航服務(wù)這個(gè)舉足輕重的軟件實(shí)力在競(jìng)爭(zhēng)中不斷提高為航空公司帶來(lái)巨大的經(jīng)濟(jì)效益使得其競(jìng)爭(zhēng)立于不敗之地并且讓航空公司不斷壯大就成了一個(gè)非常棘手并且有待研究的問(wèn)題。本文通過(guò)多方面闡述了服務(wù)意識(shí)和服務(wù)質(zhì)量對(duì)民航客艙服 務(wù)的重要性，提出了如何提高服務(wù)意識(shí)和服務(wù)質(zhì)量的方法。s economic development and people39。s social association frequency also increased, thus to the choice of transportation pay more and more attention, the demand for air transport increases day by day. The development of civil aviation industry in our country is developing rapidly, and the requirement of civil aviation service level is higher and higher. So the petition between airlines service has bee more and more fierce. How to make civil service is the important strength of the software in the petition will continue to improve for the airline to bring huge economic benefits makes the petition in an invincible position and let Airlines growing is a very difficult and needs further study. How to improve the service awareness of civil aviation personnel and create high quality service quality and make it perfect in the cabin service is very important. In this paper, the importance of service awareness and serv
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