【正文】 g e Ja p a n e se 0 0 0 . 0 0F o r e i g n l a n g u a g e K o r e a n 0 0 0 . 0 0C o m m u n i ca t i o n ski l l s 0 0 0 . 0 0F i r st a i d 0 0 0 . 0 0H y g i e n e amp。 PROCEDURES 2020 ANNUAL TRAINING PLAN Hotel: General Overview (by General Manager) Hotel Mission Statement (by General Manager and Management Team) Hotel Training Mission Statement (by Human Resources and Training Manager) Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 PROCEDURES 1. General Overview 2. Hotel Mission Statement 3. Hotel Training Mission Statement 4. Hotel Generic Training 5. Department Training 6. Cross Exposure, external panies programs, pulsory government training 7. Acad233。 budget Hotel existing training library list There is no need to attach the Training Needs Grids, it is only for needs assessment use. ? It is remended to anise a meeting to set up the yearly hotel mission, in order to clarify for all HODs what are the business objectives and therefore department objectives. The training mission will be linked to the hotel mission. Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。B revenue objective ? Quality service objective ? Cost reduction objective ? Safety amp。 development objective Training business plan objectives which are: Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 PROCEDURES Objectives: To ensure that hotel Training Department is actively seeking and analysing Training Needs in a constant and consistent manner. Procedure: ? Training Needs Analysis should take place on a continuous basis. It is important that identified needs are addressed in the Annual Training Plan. ? Training Needs can be identified by using the following sources of information: observation guests ments / questionnaires management interviews records (accidents) introduction of new technology department “must have” list meeting with employees job descriptions labour turnover department goals 2. Do Training Needs Grids ? Training must be targeted to respond to the greatest need. The needs analysis establishes the target groups to be trained and identifies what training they should receive. ? Human Resources Manager / Training Manager explains all HODs how to survey the training needs and how to do the Training Grids. ? All Heads of Department must do the Departmental Training Needs Grids for all staff in order to know: (: the format amp。 PROCEDURES ANNUAL TRAINING PLAN PREPARATION Procedure purpose: To give out guideline to ensure that annual training plan in all China hotels are done in the same standardized format. 1. Review Training Needs with Division Heads / Department Heads Responsibility: All HODs/Assistant HODs/Section Heads/Supervisors Definition: A Training Need is a specific area of an individual?s or hotel?s performance where there is a requirement to improve。 send Training Plan Quarterly Followup Report to Hotel GM Accor China HR Office on a quarterly basis Training Manager I. ANNUAL TRAINING PLAN ANNUAL TRAINING PLAN PROCESS Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 budget Consult with HODs, Hotel GM and use Training Manager 5. Define Corporate Training Needs, plan and budget Consult with HODs, Hotel GM and use Training Manager 6. Training library, meetings amp。 PROCEDURES 2. Define hotel generic Training Needs, plan and budget Consult with all HODs and Hotel GM, use HRD, Training Manager, GM 3. Define Departmental Training Needs, plan amp。 Training Mission Consult with Hotel GM amp。 PROCEDURES ● Hotel Training Manager is responsible to send a soft copy of the Annual Training Plan with approval of the Hotel GM to Accor China . office not later than end of November of the previous year. ● Hotel Training Manager is supposed to mence onspot check and fill out the followup report and send it to Accor China . Office on a quarterly basis. It is also remended to send the report to the Hotel GM and share with all HODs. ● For Annual Training Plan and Budgeting, the following forms and tools are to be used: Annual Training Plan Outline Annual Training Plan and Followup Report Format (including Existing Hotel Training Library List) Departmental Training Needs Grid amp。 library plan and budget 9. Summary of annual training plan amp。 budget 5. Departmental training plan amp。 and to budget for that. Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 BUDGET Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 sanitation 11. Others Departmental Training For all technical skills, conducted by the department Cross Department Training External Training Cross Exposure Training Applicable for all levels and areas ? Newly hired and/or promoted management staff ? Newly opened hotel ? Same brand ? Expertise (. kitchen) Occupational Certification ? Government requested Certification training for certain positions ? Individual hotel sponsored programs Corporate Training meetings ? Asia Certified Trainers? meeting ? China HR meeting ? Others Corporate Training (Academia Accor Worldwide sta