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try to anticipate what additional information they may seek. 8. Induction Program and Checklist Once the candidate has a accepted the job, the anization must then prepare for the new employee’s arrival and induction. A good induction program reinforces positive first impressions and makes new employees feel wele and ready to contribute to their new anization. The following is a draft about the customer relationship leader. 1. Domestic: Toilets are in each floor’s corner 2. Who’s who: The higher official, immediate colleagues, union reps 3. The firm: Size, aims, values, activities, layout 4. Health/Safety: Company policy, safety rules 5. Staff policy: Hours of work, absence 6. General standards: Appearance, hygiene 7. Administration: Personal records, payroll 8. The job: Job definition, basic training Beside the induction program, we should also arrange the line manager and human resource specialist to guide our new staff. As a human resource specialist: 1. Send newers as much information as possible about the anization before they start, while they’ve still got time to read and digest it. Furthermore, pay attention to whether they have worries. 2. Give newers a physical tour of the workplace so that they won’t get lost. 3. Describe the benefits of working for the anization, and tell them what the expectation to them is clearly. As a line manager: 1. Ask a colleague of the newer to be their buddy, to help them find their way and get to know people. 2. Show employees how to adopt them by demonstrating how the staff “l(fā)ive” these values. 3. Listen to newers’ ideas and involve them in any improvements for their different perspective and fresh look. 4. Integrate news into the group. An excellent induction would bring us a lot of benefits in many aspects and gradually improve the working effectiveness. 9. Most anizatio