【正文】 sed, if the resources could not meet the needs of the new airports, the new airports would not operate and that might lead to a large lose of the pany and would make the development strategy of the pany receive huge obstacles. For about this way, coordinate is important to the managerial work. 3 Organising the whole pany is the responsibility of the manager. Organising to a pany means mobilising materials, resources, people and allocating them to departments and peoples. Scotia wants to expand their business into East Europe and Middle and Far East Asia, so the manager must develope system to manage health and safety. The pany want to establish the foreign market that means some of the old employees should to go abroad and work in a new environment, to meet the strategy some employees should to go some areas which is dangerous such as the Middle East areas. So the manager must to pay attention to the health and safety of those employees and developing an system to make sure the things that those employees cared about. The main roles that the manager played in a pany as the decisional, the informational and the interpersonal. If the managers play these three roles best in a pany, the pany will operate beneficially. To be the leader of the pany, the managerial works of management must play a role as the decisional, so the senior manager must be the decision maker to decide the strategy and the correct issue. In Scotia, the strategy is to expand their foreign business, so the managerial work is to decide which routes will the airline expand. Senior managers should collect all kinds of informations about the new lines and consider all kinds of the elements which about the financial budget, the safety or the healthy of employees, the quality level of the foreign areas and the cultural and religion of the localize. And then bine with the situation to make the right decision, choose the right airlines to plete the expanding strategy. The informational role is also important for a manager, because the manager must ensure that all of employees understand the implications of the expansion for their job security. The works in Scotia must have difficult at the beginning because of the staff numbers. To expand their market, Scotia needs a plenty of employees to service in the 4 new airports, but now Scotia only have 80 employees, so they should to recruit new staffs and then they should training them to familiar with the pany’s business. During this process, the manager must the staff understand the orders and the works what they should do. Another important character of the managerial is the interpersonal role. The interpersonal ability is related to display the leadership and liaise with employees concerning the change in culture. As the chart: From this chart we can clearly know the relationship with the employees, staffs, managers and customers when we do the business work. In Scotia, to expand the business and build the airports, the manager must handle the interpersonal relationship, because Scotia will open up the overseas market, then inevitable to recruit the local people working in the new airports, but the culture and religion could be different, so the interpersonal relationship must be taken more attention to, especially with the customers and the colleagues. the value of two mechanisms that could be used to measure managerial performance and justify how each could be used to assess managerial performance in Scotia Airways. As a pany, there are so many mechanisms to restrain every departments and WE BOSS PEERS CUSTOMERS EMPLOYEES 5 employees such as the productivity levels or efficiency, the motivation and morale of staff, the successful of their training and development, the level of staff turnover and the absenteeism. All of these things can react the true situation of the pany. For examples, the productivity levels or efficiency can react the benefits and effective of the pany and the success of the pany’s training and development can state the employees level improvement and then state the customer satisfaction about the pany service. The productivity levels or efficiency which increased the number of customer at a lower cost ratio to rate growth and improved efficiency. In generally speaking, the pany want to put more service to more people with a low cost. Scotia Airways only have 80 staffs, although the pany recruit many new staffs but the new employees could not enjoy the work at the beginning, so the old employees must have a high effective of the work, the Scotia will provide the gourmet meals and a range of inflight services and entertainment, at this situation, employees could do more than one works such as carbin crews will check the tickets and do the flight service and crew manders training the new employees. These performances are the methods that Scotia improved their efficiency and do these things best can make a high prod