【正文】 s display? (Why?) Why is it essential to select appropriate staff for the exhibition stand? How important is it to provide written information for visitors? (Why/Why not?) Is it essential to get feedback from visitors? (Why?) 21. What is important when introducing a reward system for staff? ? Purpose of the reward system ? Types of reward offered Why is it essential to consider the purpose of a reward system? How important is it to consider the types of reward offered? (Why/Why not?) How important is it to consider the kinds of achievement to reward? (Why/Why not?) Why is it essential to ensure that the system is fair to al。 Cost of raw materials Is increasing the efficiency of the production line the most important thing to consider? (Why/Why not?) How important is it to make savings on the cost of raw materials? (Why?) Is it important to consider introducing shift work? (Why/Why not?) How important is it to monitor overheads? 16. What is important when choosing people to work in teams? ? Variety of experience ? Personal qualities Is variety of experience the most important thing to consider? (Why/Why not?) Is it essential to consider personal qualities? (Why/Why not?) How important is it to consider people39。 products? (Why/Why not?) 10. What is important when choosing a management training course to attend? ? Programme Contents ? Length of course Why is it important to consider the programme contents carefully? How important is the length of the course? (Why/Why not?) How important is the reputation of the course provider? (Why?) Is it essential for the course to offer formal qualifications? (Why/Why not?) 11. What is important when relocating a business? ? Local workforce available ? Location of site How important is it to consider the local workforce available? (Why?) Why is it important to consider the location of the site? Why is it important to consider the transport work? How important is it to consider the costs involved? (Why?) 12. What is important when advertising a new product? ? Target markets ? Choice of media Why is it essential to consider the target markets? How important is the choice of advertising media? (Why?) Why is the timing of the advertising campaign important? How important is the cost of advertising? 13. What is important when starting a new job? ? Knowledge of pany procedures ? Help from pany staff It is essential to know about pany procedures? (Why/Why not?) How important is it to have help from existing staff? (Why?) Are opportunities for training important? (Why/Why not?) How important is it for people to know how to use pany equipment when they start a new job? (Why/Why not?) 14. What is important when selecting staff for marketing trips abroad? ? Position in the pany ? Previous experience of other countries Is the position of members of staff the most important thing to consider? (Why/Why not?) How important is it for staff to have previous experience of working in other countries? (Why/Why not?) Are foreign language skills essential on trips abroad? (Why/Why not?) How important are social activities during marketing trips abroad? (Why?) 15. What is important when aiming to reduce production costs? 252。s better for panies to have a single supplier, or more than one? (Why?) ● Why might a supplier decide to stop doing business with a client? ● Do you think suppliers should offer discounts to regular customers? (Why?/Why not?) ● Do you think facetoface meetings between a supplier and a customer are essential? (Why?/Why not?) 30 A Improving the working environment The pany you work for is considering spending a sum of money on creating a more pleasant workplace for its employees. You have been asked for your views on improving the working environment. Discuss the situation together and decide: ●What the advantages would be for the pany ●What kinds of things the pany could do to create a pleasant workplace. 30B ● Is a fortable working environment important to you? (Why?/Why not?) ● Do you think panies pay enough attention to the working environment? (Why?/Why not?) ● Do you think changing the working environment can be a problem for a pany? (Why?/Why not?) ● Do you think multinational panies should have the same work environment in all their offices? (Why?/Why not?) ● Which do you think is more important to people, a pleasant working environment or a good salary? (Why?) ● Do you think staff should be asked about changes in a pany? (Why?/Why not?) 31A Helping staff to study The pany you work for is reviewing its policy on helping staff to study in their free time. You have been asked for your views on helping staff to study. Discuss the situation together and decide: ● Which types of course would benefit the pany ● What kind of help the pany should provide. 31B ● Would you be willing to study after work? (Why?/Why not?) ● What do you think are the advantages of allowing staff to take a year off to study? (Why?) ● Do you think employees should get a pay rise when they finish a course of study? (Why?/Why not?) ● Which do you think is more important, formal study or onthejob training? (Why?) ● In what ways could panies find out if training has been successful? ● Is the possibility of training important to you when you apply for a job? (Why?/Why not?) 1. What is important when monitoring the quality of service provided? Feedback from customers Checking sales figures Is feedback from customers the most important thing to consider? How important is it to check sales figures? (Why?) How important is it to get feedback from staff? (Why/Why not?) Is it important to consider peti