【正文】 the reward system ? Types of reward offered Why is it essential to consider the purpose of a reward system? How important is it to consider the types of reward offered? (Why/Why not?) How important is it to consider the kinds of achievement to reward? (Why/Why not?) Why is it essential to ensure that the system is fair to al。 Cost of raw materials Is increasing the efficiency of the production line the most important thing to consider? (Why/Why not?) How important is it to make savings on the cost of raw materials? (Why?) Is it important to consider introducing shift work? (Why/Why not?) How important is it to monitor overheads? 16. What is important when choosing people to work in teams? ? Variety of experience ? Personal qualities Is variety of experience the most important thing to consider? (Why/Why not?) Is it essential to consider personal qualities? (Why/Why not?) How important is it to consider people39。s better for panies to have a single supplier, or more than one? (Why?) ● Why might a supplier decide to stop doing business with a client? ● Do you think suppliers should offer discounts to regular customers? (Why?/Why not?) ● Do you think facetoface meetings between a supplier and a customer are essential? (Why?/Why not?) 30 A Improving the working environment The pany you work for is considering spending a sum of money on creating a more pleasant workplace for its employees. You have been asked for your views on improving the working environment. Discuss the situation together and decide: ●What the advantages would be for the pany ●What kinds of things the pany could do to create a pleasant workplace. 30B ● Is a fortable working environment important to you? (Why?/Why not?) ● Do you think panies pay enough attention to the working environment? (Why?/Why not?) ● Do you think changing the working environment can be a problem for a pany? (Why?/Why not?) ● Do you think multinational panies should have the same work environment in all their offices? (Why?/Why not?) ● Which do you think is more important to people, a pleasant working environment or a good salary? (Why?) ● Do you think staff should be asked about changes in a pany? (Why?/Why not?) 31A Helping staff to study The pany you work for is reviewing its policy on helping staff to study in their free time. You have been asked for your views on helping staff to study. Discuss the situation together and decide: ● Which types of course would benefit the pany ● What kind of help the pany should provide. 31B ● Would you be willing to study after work? (Why?/Why not?) ● What do you think are the advantages of allowing staff to take a year off to study? (Why?) ● Do you think employees should get a pay rise when they finish a course of study? (Why?/Why not?) ● Which do you think is more important, formal study or onthejob training? (Why?) ● In what ways could panies find out if training has been successful? ● Is the possibility of training important to you when you apply for a job? (Why?/Why not?) 1. What is important when monitoring the quality of service provided? Feedback from customers Checking sales figures Is feedback from customers the most important thing to consider? How important is it to check sales figures? (Why?) How important is it to get feedback from staff? (Why/Why not?) Is it important to consider petitors39。s useful to make recordings of telephone conversations between staff and customers? (Why?/Why not?) ● Do you think product quality will bee more important in the future? (Why?/Why not?) 23A Updating a Supermarket Chain The supermarket chain you work for needs to modernise its stores in order to make them more attractive. You have been asked to make remendations about modernising the pany39。 products? (Why?/Why not?) Why is it important to consider the current sales of the product? A: What is important when..,? Writing a job application ● Giving reasons for applying ● Supplying references Is it important to type the application? (Why?/Why not?) How important is it to send a photograph? (Why?/Why not?) B: What is important when...? Dealing with a sudden increase in workload ● Deciding priorities ● Working longer hours How important is it to ask for help? (Why?/Why not?) Is it useful to employ temporary staff? (Why?/Why not?) C: What is important when...? Choosing an accountancy firm ● Reputation ● Cost How important is the size of the accountancy firm? (Why?/Why not?) How important is the experience of the accountants in the firm? A: What is important when...? Selecting staff for sales positions ● Communication skills ● Appearance How important is it to consider experience? (Why?/Why not?) Why is it important to consider motivation? B: What is important when...? Preparing for a negotiation with a customer ● Getting accurate information ● Deciding on bargaining points How important is it to establish a good relationship with the customer?. (Why?/Why not?) Is it important to consider where to meet? (Why?/Why not?) C: What is important when...? Setting up a production plant in another country ● Costs ● Labour supply How important is it to consider the regulations in the country? (Why?/Why not?) Why is it important to consider where your customers are based? A: What is important when...? Deciding whether to provide cars for employees ● Type of cars ● Maintenance of cars How important is it to consider the number of cars required? (Why?/Why not?) Is it important to consider which employees need a car for their work? (Why?/Why not?) B: What is important when...? Planning the schedule for a business trip ● Prioritising tasks ● Deciding who to meet Why is the budget for the trip important? Why is it impor