【正文】 h The RanksRelocationResignation辭職 Retirement退休 Pension養(yǎng)老金Suspension停職 Turnover Rate人員流動率 Lay Off 224。 renewals 合同及續(xù)約合同Breaches amp。 Customer services 客戶服務Assemble / installation / put togetherAssembly instructionDeliveryDefer payment / delay payment / layaway 先付定金，再分批交余款，交齊后交貨 Installment plan 分期付款Customer service hotlineBreak down / fail / out of order /defectiveTroubleshooter 修理工 / repairman /engineerApologize / refund 退款/ replacement /partial refund 折舊，部分退款Warranty /guaranteeWarranty period 質(zhì)保期限Under warrantyLifetimewarranty 終身質(zhì)保Manual / guidebook / handbook/ pamphlet/ brochureMembership card 會員卡/ registered user 注冊用戶Subscribe 訂購 / order / renew 續(xù)訂Subscriber 用戶216。timing, quantity, supporting services, location and cost時間調(diào)配、數(shù)量、輔助服務、地點和成本改進物流服務措施: Companies can regularly conduct customer satisfaction surveys to get necessary feedback on their services, so that they know the needs and expectations of their they can also implement a system to monitor the performance of their employees and reward outstanding performers to maintain high level customer service.第四篇：BEC中級聽力詞匯 amp。第三篇：BEC商務英語中級口語必備要點總結(jié)UnitOneUnit oneCompany Operation and Management Teamwork 團隊合作Successful team building requires attention to each of the following Twelve ：Clear expectations: Do team members understand why the team was created? 明確目標：團隊成員是否明確團隊組建的目的？Context: Can team members define their team’s importance to the acplishment of corporate goals? 組建背景：團隊成員是否明確團隊對于實現(xiàn)企業(yè)目標的重要性？Commitment: Do team members perceive their service as valuable to the organization and to their own careers? 敬業(yè)精神：團隊成員是否認識到團隊對于企業(yè)以及對自身事業(yè)的成功都很重要？Competence: Does the team feel that its members have the knowledge, skill, and capability to address the issues for which the team was formed? 團隊能力：團隊是否感知其成員擁有應對種種問題的知識、技能和實際能力？而團隊組建的目的就是為了解決這些問題。你和搭檔是不同的兩份試題?？忌枰獜娜齻€題目中選擇一個題目，準備一分種，然后根據(jù)題目的要求他和提示作一分種的簡短發(fā)言。D , cheap local forcewill certainly reduce the production costs.(Consider why many foreignpanies chooseChinaas their manufacturing base)Location ofthe business siteConsider thefollowing issues: it is convenient andeasy for raw material supply and transporting out the it is easy to get accessto the electricity, water, gas, and other supporting energy it is convenient formost of staff to go to property price there issues permission liabilitiesThe length ofthe contract contract would covermore contract should cover certain matter which are likely toincur, such as assignment , service charges, and rent review 1What isimportant when aiming to reach new market?Market researchAdvertising isimportant when advertising a new product?Target marketChoice of mediaMarketresearch: is the performance ofbusiness activities that direct the flow of goods and services from producer toconsumer or research is always thefirst step before the pany gets into the fundamental goal ofmarketing is the satisfaction of consumer organization can survivefor long without meeting consumer will simply not purchase aproduct or service that they do not , any organization, if itis to be successful , must proceed from the goal of consumer satisfaction andadjust its programs to deliver an offering meeting consumers’ medium and highrange car manufacturers did not attempt to enter into the Chinese market untilrecent years ,because following market research, they discovered that Chineseconsumers, in general, could not afford to buy and maintain expensive ,Pizza… about Market panyhas done a lot of market research for the you tellme how a pany starts selling a new product?Do you oftencarry out/conduct market research?What’s of market research/One of the purposeof market research is to find out whether there’s market for the did adetailed market is actually an analysis of a specific market for a particular have to runthe market test for two have a wideproduct stockmarket is uncertain at the moment because interest rates are : is the most usefulway to propagandize a pany’s products and make them known to the is also the way to get the products orientated.( theproducts are for female/male market, high earning people or low earning shoes…perfume) advertising a new product,it is essential to consider the target ’ needs in the of media: seeAdvertising StrategiesTradefairWhat is important when exhibiting at trade fair?Quality of displayStaff selectedKey issues: Quality of display in trade fairs。otherwise they would feel being job that the staff aredoing is not always interesting , or the working environment may not bepleasant, or their colleagues might not be very helpful and kind of situation, the staff would bee stressful and uninterested intheir financial benefits can normally distract staff from theirdissatisfaction with…Careerdevelopment/structure is always a one hand, the employees look for their ideal jobs, on the otherhand the employer, at the same time, look for petitive employerhas a number of methods to attract the best people into its ashigh pay, travelling opportunities, pany cars and training/careerdevelopment educational background isnot the only element that the employers will take into account when they lookfor