【正文】 omer service.第四篇：BEC中級聽力詞匯 amp。 renewals 合同及續(xù)約合同Breaches amp。 supervise監(jiān)督 report to述職 sales representative銷售代表第五篇：BEC中級戰(zhàn)后總結(jié)BEC中級戰(zhàn)后總結(jié)（詳細經(jīng)驗篇）BEC中級戰(zhàn)后總結(jié)考完BEC已經(jīng)有一段時間了，現(xiàn)在歇下來該好好地寫個總結(jié)，畢竟這也算得上是一個不小的考試。當詞匯掌握差不多的時候我就用了那本人民郵電出版的《商務(wù)英語學生用書》，同時還配有同步練習和課文輔導這兩本，因為準備的比較急，所以除了書我用的都是電子版，但看起來不是那么方便，因此有條件的話還是買書的好。：學生手冊的題很寶貴，因為每個級別的題就那么一套，這個題的利用價值很高，因為是英國劍橋親自編寫的。對于真題集，目前市場上有第2輯，第3輯，第4輯，其實說實在的這三本里面的題也就第4輯的和現(xiàn)在考試的難度接近些，因為2，3都是以前的真題，相對來講簡單些，特別是聽力，BEC考試聽力是出了名的難，最難的那套真題也沒有近兩年的考試聽力難，所以聽力還是大家自己下功夫吧，這部分沒有值得參考的東西。所以勸大家有時間還是要多練練，形成一種語感很重要?？谡Z部分：我想很多人都很擔心這項，其實直到考試的時候才發(fā)現(xiàn)，這個BEC的口語考試是一個紙老虎，表面看起來很恐怖，實際上沒有什么，口語考試分為三個部分：conversation，presentation，discussion?？荚嚨臅r候一般都會提前分好組，你會和你的partner有很長的時間在一起準備，你們可以互相熟悉彼此的口音，也可以培養(yǎng)一下默契，還可以隨便找個題練練，其實這部分你就把它當成是很簡單的談話就不會緊張了，考試的時候看著你的partner，別理老師也別看老師就不會緊張，老師都很仁慈的，就算你們說著說著無話可說，老師看出來就會讓你們停的。最后一項就是討論部分了，這部分成敗關(guān)鍵不是在于你自己，因為這是唯一一項和別人一起合作的口語考試，老師會給你一個卡片，上面有一堆文字，主要是先說一個商務(wù)背景，然后給兩三個討論的要點，這部分時間很緊，只有十五秒鐘，看題+準備，這十五秒鐘看題都看不完，更別提準備了。聽力部分：這部分是BEC里面最難的，我考聽力的時候才發(fā)現(xiàn)竟然還是傳統(tǒng)的錄音機+卡帶的形式，說實在的聲音效果不是很好，而且BEC聽力語速極快，近幾年的題目也極難。先說搭配題，前兩個搭配題相比較而言，第一項相對簡單些，這部分做題是有技巧的，至于具體如何去做，新東方講的很詳細，我就不在這里多說了，記住一個真理就是每個選項都選兩次就對了。關(guān)于新東方網(wǎng)絡(luò)課堂，我個人建議好好看看，這個算是我覺得對考試幫助最大的，里面老師講的都還是比較好的，每個部分剖析的都很全面。：中級考試分為四個部分，按照考試的順序分別是：閱讀、寫作、聽力、口語，前面三個部分一般是上午進行，口語在當天下午或者轉(zhuǎn)天上午。早早的接觸單詞會對你后面看書和做題有很大的幫助。 get your sack 224。 fairs 會展/展銷會Enquiries amp。Ms and pastries咖啡，免費提供汽水、新鮮水果、巧克力和點心free health cliniceldercare program免費醫(yī)務(wù)室和養(yǎng)老計劃an exercise physiologist to help employees suffering from stress運動生理學家專門為深受壓力困擾的員工提供幫助wellness and exercise programs to help employees alleviate stress and enhance their health康復和健身計劃 Work Environment工作環(huán)境重要性： Work is an important determinate of can influence health positively or negatively 注意要點：Appropriate use of space/Spatial design Ambient light Office appliances Safety inspection Individual creativity（好的環(huán)境有利于） Logistics物流常用說法：Customer service is the most important output of an organisation’s logistics 。)Selecting a business magazine，which is more important?CostContent ２、Choosing software, which is more important?Potential benefitHard disk３、For the manager , which experience is more important?ExperienceEducation background要點：第二部分讓你從三個題中選一個，要一直連續(xù)不斷的說，直到老師叫你停為止。local workforce。 pricing。A wide range of services and productsPricing:a.(For a consumer):all consumers would liketo go for higher quality and expensive product ,it is a mon .(For a manager):correct pricing policiescan capture a large number of consumer in a short period of .(For a newly built pany): pricingpolicies are particularly important for newly built businesses at the earlystage is to draw the public attention and make their pany and brand known tothe a new product is put into market, there must be a lot of peopleknowing about ’s price a new product is put intomarket, it will immediately face the petition from price war sometimescan be incredibly fierce and ’ price will mirrorthe consumer’s attitude about certain products and the satisfaction about you fixed the price higherthan your rivals without higher quality of service, you might soon findyourself in an unfavorable pricing could alsodefeat some petitors in a short period of example: Safeway, Tescoprice war against all small bread this case, Safeway and Tescofixed their price for 7p per loaf, which is 23p cheaper than their petitors’ a result of this , in 35 days time, most of their petitors wentinto strategies fundamental task for apany is to make its products and itself known to the are manyways to achieve this, advertising is the most important through differentmedia can cover nearly every corner in the major channels are :TVRadioInternetNewspaperBillBoardPosterMagazine advantage of advertising isnot only about propagandizing your pany but also peting against/with pany, through proper advertisements, can manage introduce theadvantages of their products would be the right instance, car manufacturescan put in their new designs to the ads, , double airbags to convincethe prospective customers that their cars are safer than staff is important when motivating staff?FinancialbenefitsCareerdevelopment opportunities is important when introducing rewardsystem for staff?Purpose of thereward systemTypes of rewardoffered is important when aiming to reward staffturnoverFinancialincentivesCareer structureKey points: Financialbenefits。Staff selected fortrade fairQuality of display in trade fairs quality of display will affect the public image of the fairs are the irreplaceable means of propagandizing provide the manufacturers with the formal stages to display trade fair is an important link and activity in mercial a trade fair takes place there normal are a lot of propagandas about it,and the organizer always try to attract as many as customers as possible toattend the trade , a trade fair will have massive influence on the publicand most visitors to a trade fair will be the genuine buyers or atleast would like to take interests in the panies and the products on thetrade therefore a high quality of display in a trade fair would bethe best opportunity for an ambitious pany to promote its newest product andbuilt up its good clientsWhat is important when Entertaining clients?Types ac