【正文】 e production costs? 252。m just going to listen and then ask you to stop after about three minutes. Please speak so that we can hear you. [Candidates begin to discuss for about three minutes …………………] Can I have the booklet, please? [Select one or more of the following questions as appropriate, to redress any imbalance between candidates in Part 3, or to extend the discussion.] 22A Recruiting temporary staff The pany you work for is about to inform consumers about a fault with one of its products. It is expected that there will be a lot of enquiries. You have been asked for your ideas on recruiting staff to deal with these enquiries. Discuss the situation together and decide: ● what kind of people need to be recruited ● what kind of training they will need 22B ● What do you think is the best way of recruiting temporary staff? (Why?) ● Do you think faulty products will damage a pany39。s business Is it important to dress smartly? (Why?/Why not?) How important is it to be on time for work? (Why?/Why not?) B: What is important when...? Aiming to improve an aftersales service ● Speed of response ● Staff expertise How important is the cost of the service to the pany? (Why?/Why not?) Why is it important to consider customer needs? C: What is important when...? Planning a billboard campaign to promote a product ● Location of posters ● Amount of information Is it important to have attractive pictures? (Why?/Why not?) Is it important how long the campaign lasts? (Why?/Why not?) A: What is important when...? Offering to work on a team project ● Type of project ● Length of project Is it important who the other team members are? (Why?/Why not?) How important is the salary? (Why?/Why not?) B: What is important when...? Organising a meeting ● Preparing an agenda in advance ● Circulating the minutes of the previous meeting How important is it to set a time limit for the meeting? (Why?/Why not?) ● How important is the location of the meeting? (Why?/Why not?) C: What is important when...? Deciding targets for individual sales staff ● Last year39。m going to ask you both some questions about munication skills. Do you think good munication skills are important in business, A? (Why?/Why not?) What do you think, B? (Why?/Why not?) Should panies provide training for all staff in how to municate effectively, B? (Why?/Why not?) What do you think, A? (Why?/Why not?) A, which method of munication do you prefer, face to face or telephone? (Why?) B, do you think the use of will affect people39。m going to ask you both some questions about owning a pany. Have you ever thought of having your own pany, A? (Why?/Why not?) How about you, B? (Why?/Why not?) What do you think is the biggest difficulty for someone setting up a new pany, B? (Why?) What do you think, A? (Why?) A, why do you think familyowned panies can be successful? B, do you think that young people can be successful pany owners? (Why?/Why not?) I39。 products How important is it to consider costs? (Why?/Why not?) Is it important to ask staff for their opinions? (Why?/Why not?) C: What is important when...? Setting an agenda for a meeting ● Suggestions from colleagues ● Length of meeting Is it important to have a written agenda? (Why?/Why not?) Is it important to send out the agenda before the meeting? (Why?/Why not?) A: What is important when...? Organising a training session ● Equipment available ● Location How important is it to consider the amount of space available? (Why?/Why not?) Why is it important to consider the cost? B: What is important when...? Deciding to sell goods on the inter ● Security for customers ● Distribution system Is important to look at petitors? (Why?/Why not?) How important is the website design? (Why?/Why not?) C: What is important when...? Negotiating a service contract for office equipment ● Frequency of servicing ● Type of servicing Why is it important to consider the length of the contract? How important is it to consider the cost? (Why?/Why not?) A: What is important when...? Weling a client from another country ● Hospitality ● Tour of pany Is it important to know about the business culture in the client39。s stores. Discuss the situation together and decide: ● What kinds of changes the pany might want to consider ● Who the pany should ask about possible changes 23B ● What are the main things that make you choose a supermarket? (Why?) ● Do you think that every pany should ask its customers before making changes? (Why?/Why not?) ● Do you think it39。s qualifications? (Why/Why not?) Is it essential to consider your own impression of people? (Why/Why not?) 17. What is important when dealing with a heavy workload? ? Time management ? Sharing tasks Why are time management skills essential? How important is it to share tasks with other staff? (Why/Why not?) In what ways is technology important for saving time? (Why/Why not?) Is it important to ask for assistance from colleagues? (Why/Why not?) 18. What is important when developing new products? ? Market research ? Pricing Is it essential to carry out market research? (Why/Why not?) How important is the pricing of a new product? (Why?) What aspects of product testing might be important? (Why?) How important is it to consider petition from other products? (Why/Why not?) 19. What is important when being interviewed for a job? ? Information about the pany ? Personal appearance How important is it to have information about the pany? (Why/Why not?) Is personal appearance important? (Why/Why not?) Is selfconfidence essential? (Why/Why not?) Is it important for the candidate to ask questions at the interview? (Why/Why not?) 20. What is important when exhibiting at a trade fa