【正文】 year off to study? (Why?) ● Do you think employees should get a pay rise when they finish a course of study? (Why?/Why not?) ● Which do you think is more important, formal study or onthejob training? (Why?) ● In what ways could panies find out if training has been successful? ● Is the possibility of training important to you when you apply for a job? (Why?/Why not?) 1. What is important when monitoring the quality of service provided? Feedback from customers Checking sales figures Is feedback from customers the most important thing to consider? How important is it to check sales figures? (Why?) How important is it to get feedback from staff? (Why/Why not?) Is it important to consider petitors39。 products? (Why?/Why not?) Why is it important to consider the current sales of the product? A: What is important when..,? Writing a job application ● Giving reasons for applying ● Supplying references Is it important to type the application? (Why?/Why not?) How important is it to send a photograph? (Why?/Why not?) B: What is important when...? Dealing with a sudden increase in workload ● Deciding priorities ● Working longer hours How important is it to ask for help? (Why?/Why not?) Is it useful to employ temporary staff? (Why?/Why not?) C: What is important when...? Choosing an accountancy firm ● Reputation ● Cost How important is the size of the accountancy firm? (Why?/Why not?) How important is the experience of the accountants in the firm? A: What is important when...? Selecting staff for sales positions ● Communication skills ● Appearance How important is it to consider experience? (Why?/Why not?) Why is it important to consider motivation? B: What is important when...? Preparing for a negotiation with a customer ● Getting accurate information ● Deciding on bargaining points How important is it to establish a good relationship with the customer?. (Why?/Why not?) Is it important to consider where to meet? (Why?/Why not?) C: What is important when...? Setting up a production plant in another country ● Costs ● Labour supply How important is it to consider the regulations in the country? (Why?/Why not?) Why is it important to consider where your customers are based? A: What is important when...? Deciding whether to provide cars for employees ● Type of cars ● Maintenance of cars How important is it to consider the number of cars required? (Why?/Why not?) Is it important to consider which employees need a car for their work? (Why?/Why not?) B: What is important when...? Planning the schedule for a business trip ● Prioritising tasks ● Deciding who to meet Why is the budget for the trip important? Why is it important to check travel arrangements? C: What is important when...? Aiming to improve productivity in a factory ● Offering bonuses to staff ● Improving management systems How important is it to consider maintenance of machinery? (Why?/Why not?) Why is it important to consider running staff training courses? A: What is important when...? Helping new employees on their first day ● Discussing responsibilities ● Tour of premises How important is training on the first day? (Why?/Why not?) Why is it important to introduce new employees to other staff? B: What is important when...? Maintaining customer loyalty ● Discounts ● Newsletters How important is it to have regular meetings with customers? Is it important to respond quickly to customer suggestions? (Why?/Why not?) C: What is important when...? Monitoring pany performance ● Sales figures ● Share price How important is it to look at staff turnover? (Why?/Why not?) Is it important to consider annual costs? Part III Now, in this part of the test you are going to discuss something together. [Hold the Part 3 booklet open at the task while giving the instructions below.] 22A You will have 30 seconds to read this task carefully, and then about three minutes to discuss and decide about it together. You should give reasons for your decisions and opinions. You don39。m going to ask you both some questions about conferences. How useful do you think it is for people in business to attend conferences, A? (Why?/Why not?) What do you think, B? (Why?/Why not?) What do you think makes a conference interesting, B? (Why?) And what do you think, A? (Why?) A, do you think panies should pay for staff to attend conferences? (Why?/Why not?) B, do you think it39。BEC口語題庫（部分） I39。s important for a team to have regular meetings? (Why?/Why not?) I39。s language? (Why?/Why not?) B: What is important when...? Aiming to improve personal efficiency ● Clear goals ● Time management Why is it important to have a good filing system? Is it important to keep a list of tasks every day? (Why?/Why not?) C: What is important when...? Deciding whether to change a product image ● Market research ● Cost of change How important is it to consider petitors39。s a good idea for small businesses to offer discounts? (Why?/Why not?) ● Do you think customers should always try to negotiate a discount? (Why?/Why not?) ● What other ways do you think there are for panies to increase sales? (Why?) 29A Meeting a potential supplier The manufacturing pany you work for is considering changing one of its main suppliers. Representatives from your pany will visit a potential new supplier before making a decision. You have been asked to advise on their programme. Discuss the situation together and decide: ● What the representatives from your pany should ask to inspect ● Which matters the representatives should discuss with the supplier. 29B ● Why do you think panies sometimes change suppliers? ● Do you think panies should choose suppliers which are well known? (Why? /Why not?) ● Do you think it