【文章內(nèi)容簡(jiǎn)介】 task carefully, and then about three minutes to discuss and decide about it together. You should give reasons for your decisions and opinions. You don39。t need to write anything. Is that clear? [Place the booklet open at task XX in front of the candidates so they can both see it.] [Candidates begin to read the task for 30 seconds …………… ……] I39。m just going to listen and then ask you to stop after about three minutes. Please speak so that we can hear you. [Candidates begin to discuss for about three minutes …………………] Can I have the booklet, please? [Select one or more of the following questions as appropriate, to redress any imbalance between candidates in Part 3, or to extend the discussion.] 22A Recruiting temporary staff The pany you work for is about to inform consumers about a fault with one of its products. It is expected that there will be a lot of enquiries. You have been asked for your ideas on recruiting staff to deal with these enquiries. Discuss the situation together and decide: ● what kind of people need to be recruited ● what kind of training they will need 22B ● What do you think is the best way of recruiting temporary staff? (Why?) ● Do you think faulty products will damage a pany39。s reputation? (Why?/Why not?) ● Which would you prefer, a replacement for a faulty product or your money back? (Why?) ● How do you think customers should be informed about faulty products? (Why?) ● Do you think it39。s useful to make recordings of telephone conversations between staff and customers? (Why?/Why not?) ● Do you think product quality will bee more important in the future? (Why?/Why not?) 23A Updating a Supermarket Chain The supermarket chain you work for needs to modernise its stores in order to make them more attractive. You have been asked to make remendations about modernising the pany39。s stores. Discuss the situation together and decide: ● What kinds of changes the pany might want to consider ● Who the pany should ask about possible changes 23B ● What are the main things that make you choose a supermarket? (Why?) ● Do you think that every pany should ask its customers before making changes? (Why?/Why not?) ● Do you think it39。s useful to hire consultants when making major changes in a pany? (Why?/Why not?) ● How do you think panies can find out if changes have been successful? (Why?) ● Should panies modernise regularly in order to remain petitive? (Why?/Why not?) ● Do you think there are some things which panies should never change? (Why?/Why not?) 24A Training Consultants The pany you work for is considering whether to use external consultants to run its staff training programme You have been asked to make remendations about using external consultants. ● Discuss the situation together and decide: ● How to select a suitable training consultant 24B ● What kinds of business experience do you think a consultant should have? (Why?) ● What do you think are the disadvantages for a pany of using consultants? (Why?) ● What personal qualities do you think are needed to be a good consultant? (Why?) ● Why do you think some people are attracted to working as a consultant? ● Would you like to do consultancy work? (Why?/Why not?) ● Do you think panies will use consultants more in the future? (Why?/Why not?) 25A Night Shifts The manufacturing pany you work for has difficulties recruiting enough staff to work at night. You have been asked to suggest ways to solve this problem. Discuss the situation together and decide: ● Whether all staff should be asked to work some night shifts each week ● How the pany could attract new employees to work night shifts 25B ● Do you think that people can work as effectively at night as in the day? (Why?/Why not?) ● Would you be willing to work night shifts? (Why?/Why not?) ● Do you think people prefer to have the same working hours each day? (Why?/Why not?) ● Do you think that staff should expect to have to work extra hours sometimes? (Why?/Why not?) ● Why do you think panies sometimes limit the number of hours staff can work? ● Do you think the working conditions are the most important thing about a job? (Why?/Why not?) 26A The New Product The food pany you work for is developing a new, healthy snack for children. You have been asked to prepare ideas about how to launch the product successfully. Discuss the situation together and decide: ● How to advertise the new snack ● Whether to offer a discount for the first few months 26B ● Do you think you are influenced by advertisements for food products? (Why?/Why not?) ● What do you think is most important to customers when choosing food products? (Why?) ● Do you think that panies should advertise products to children? (Why?/Why not?) ● What do you think panies need to consider when advertising a product in several different countries? (Why?) ● How important do you think it is for panies to consider which shops their products are sold in? (Why?/Why not?) ● Do you think panies should try to sell their products at the highest possible price? (Why?/Why not?) 27A Business Growth You work for a group of sports and leisure clubs which opened two years ago. The business is growing more slowly than expected. You have been asked to suggest ways of increasing membership of the clubs. Discuss the situation together and decide: ● What the reasons for the slow growth might be ● How the clubs should be marketed 27B ● Apart from memberships, what other activities might generate ine for the clubs? ● Should sports clubs ever limit the number of members they have? (Why?/Why not?) ● What are the advantages to panies of paying for their staff to join sports clubs? ● How important do you think remendations from customers are for businesses like sports clubs? (Why?/Why not?) ● Do