【導讀】第二章總經理秘書························································7-11. 第三章會議程序·······································································12. 第一章市場營銷部組織結構圖································&#18

　　

【正文】 m’s Loan /Registration / Keeping 62 接打內部電話 Receiving amp。 Making Inside Call 63 處理前臺報表 Dealing with Dept. Reports 64 附錄：客房中心常備客用品清單 64 Appendix: List of Items Prepared in Housekeeping Center PA 服務員 PA Attendant 6581 石材日常保養(yǎng) Marble Daily Maintenance 65 大理石地面打蠟 Polishing Marble with Wax 66 大理石地面起蠟 Wax Remove From Marble 67 石材墻壁上蠟 Polishing Wall with Wax 68 清洗地毯（干泡） Cleaning Carpet(Dryclear) 69 洗地毯（抽洗） Washing Carpet 70 沙發(fā)抽洗 Washing Sofa 72 清潔銅條 Cleaning Copper Strip 73 清潔客梯 Cleaning Elevator 74 清洗吸塵器 Cleaning Vacuum Cleaner 75 使用三合一抽洗機 Using Wet Vacuum Carpet Extractor 76 使用洗地機 Using Clean Marble Machine 77 使用吸水機 Using Wet amp。 Dry Vacuum Cleaner 78 使用高速拋光機 Using Ultra High Speed Machine79 清潔玻璃 Polish the Windowpanes80 花崗巖地面晶硬處理 Crystallize Marble 81 PA 保潔工 PA Cleaner 8286 棉 塵推藥劑處理 Spray Floor Dust Remover on the Mop 82 推塵（清潔大理石地面） Dust Removed From Floor 83 我愛酒店網： 17 清潔各公共區(qū)域衛(wèi)生 Cleaning the Public Areas 84 洗手間日常清潔保養(yǎng) Cleaning Washing Room 85 客人醉酒嘔吐處理 Dealing with Drunk Guests 86 制服收發(fā)員 Uniform Delivery Maid 8797 新制服申領、發(fā)放 Appling for amp。 Giving Out Uniform 87 制服收發(fā) Counting amp。 Sending Uniform 88 交接制服 Taking over Uniform89 清點臟制服 Counting Dirty Uniform 90 核對接收已清洗制服 Checking Uniform Cleaned 91 處理舊制服報損 Steps to Handle Uniform Scraped 92 制服盤點 Inventorying Uniform 93 入店 、離 店人員領退制服 Appling for amp。 Returning Uniform for Staff 94 制服收發(fā)員收尾 Finishing Work for Uniform Delivery Maid 95 縫 補制服 Steps to Sewing Uniform 96 縫紉機保養(yǎng) Maintaining Sewing Machine 97 布草收發(fā)員 Linen Delivery Maid 98102 交接布草 Taking Over linen 98 布草領用 Application of Linen 99 交接餐飲 、 康樂織品 Taking over Famp。B and Hamp。R Dept Linen 100 發(fā)送客房布草 Sending Out Linen of Dept 101 布草盤點 Inventorying Linen 102 Florist 103105 綠色植物保養(yǎng) Preserving Green Plants 103 保養(yǎng)公共區(qū)域插花 Preserving Flowers in Public Area 104 送花 Sending Flowers 105 員 Guest Clothes Delivery Maid 106114 收包 Collecting Clothes 106 點數 Counting Clothes 107 打碼 Marking on Clothes 108 疊衣 Folding Clothes 109 裝包 Packing Clothes 110 送衣 Sending Clothes 111 我愛酒店網： 18 處理 遺留物品 Dealing with Properties Left by Guests 112 加快洗衣 Express Valet Service 113 貴賓洗衣 VIP Valet Service 114 Washerlarge Items 115117 客房、飲食布草洗滌 Laundering Linen Famp。B amp。 Dept . 115 使用大濕洗機 Using Washedlarge Items Machine 116 使用烘干機 Using Dry Machine 117 Washersmall Items 118123 開機準備 Preparation of Turning on Machine 118 客衣檢查、分類 Checking amp。 Classifying Clothes 119 客衣去跡 Remove Stain From Clothes 120 客衣洗滌 Laundering Guests’ Clothes 122 使用小濕洗機 Using WashedSmall Items Machine 123 Flat Work Ironer Turning on 124127 開機準備 Preparation of Turning on Machine 124 熨燙口布、枕套 Ironing Napkin amp。 Pillowcase 125 熨燙布草（床單、臺布） Ironing Linen 126 使用大燙機 Using Flat Ironing Machine 127 Presser 128133 崗位準備 Preparation 128 熨燙西服上衣 Ironing Suit 129 熨燙真絲服裝 Ironing Silk Clothes 130 熨燙西褲 Ironing Trousers 131 熨燙襯衫 Ironing Shirt 132 熨燙 T 恤衫 Ironing Tshirt 133 Drycleaner 134136 使用干洗機 Using Drycleaning Machine 134 使用人像機 Using Model Machine 135 Linen Folding Attendant 136 第四章 管家部管理制度 137152 MANAGEMENT SYSTEN OF DEPT 管家部安全管理制度 Safety Regulation 137 我愛酒店網： 19 樓層客房安全管理制度 Safety Regulation of Guest Rooms 138 管家部衛(wèi)生管理制度 Hygiene Management Regulation 139 管家部防火制度 Fire Prevention Regulation 141 客人失竊處理制度 Handling Guests’ Report of Loss142 客人急病處理制度 Regulation on Caring for Ill Guests 143 客人醉酒處理制度 Caring for Drunk Guests Regulation 144 客人攜帶寵物和易燃易爆品處理制度 Handling Pet amp。 Dangerous Goods 145 客人帶走客房物品處理制度 Handling Room Items Taked by Guests 146