【導讀】Gladtomeetyou.很高興見到您。好的，謝謝，您呢？請問有什么可以幫到。請先撥9，聽到撥號音后再撥您所要的號碼。對不起，請再說一遍好嗎？能告訴我您的名字嗎？

　　

【正文】 對不起，牛排暫時售完了。 8. How would you like your steak, rare, medium rare, medium, medium well or well done? 您想您的牛排幾成熟呢？ 9. What kind of sauce would you like to go with your steak? 您的牛排要配什么汁醬呢？ 10. Would you like some soup? 要不要來點什么湯？ 11. What else would you like? 請問還需要什么嗎 ? 16 12. Would you like some dessert? 要來點甜點嗎？ 13. So, you have ordered … , am I right? 您點了??，對嗎？ 14. May I repeat your order? 我能重復一下您點的菜嗎？ 15. We are glad to make it for you. But I have to ask the chef if we have the materials. 我們很樂意為您做這個菜式，但我必須要問一問我們廚師有沒有材料。 16. Please enjoy your meal. 請慢用 ◆ 點單建議 Making Remendation ’s special is… 今天的特色菜有?? I suggest the Pizza? It39。s our chef remendation. 我能推薦披薩嗎？那是我們大廚的拿手菜。 ’s delicious and worth a try. 它味道鮮美，值得一嘗。 4.… is very popular in our . 5. It’s very tasty. Would you like to try it? 這道菜非?？煽?，要不要嘗嘗？ not try some? 為什么不嘗嘗呢？ ◆ 上菜 Serving The Dishes 1. Excuse me, sir, your dishes are ready, would you like it served now? 打擾一下，先生，您的菜準備好了，現(xiàn)在可以上了嗎？ 2. This dish is very hot, please be careful. 這道菜很燙，小心。 3. Here is your 。 4. It’s better using while 。 ◆ 餐間服務 Service During The meal 1. Excuse me. 對不起 ,請讓一讓 2. Sorry to interrupt you. 打攪一下。 3. May I put the plate away? 我能把盤子 收走嗎？ 4. Would you like it cooked a little longer? 要不要把它再煮一下？ 5. Could you like some more red wine? 給您再添點紅酒好嗎？ ◆ 結(jié)賬 Presenting The Bill 1. Here is your check/bill, sir. 這是您的賬單，先生。 2. How would you like to pay for it? 您想怎樣結(jié)賬呢？ 3. Would you like to pay together or separately? 請問您要分單呢還是一起付？ 4. Please wait minute. I’ll be back with your changes and ，我一會給您找零和發(fā)票。 5. May I have your room number? 能告訴我您的房間號嗎？ 6. Will you please sign on the bill, sir? 先生，請在賬單上簽字。 ◆ 送客 LeaveTaking 1. Hope to see you 。 2. See 3. Thank you for your 。 4. I hope you have enjoyed your 。 ◆ 處理客人投訴 Handling the plains 1. I’m sorry, it39。s our fault. 對不起，這是我們的錯。 2. I wan t to apologize, is there anything I could do? 對不起，我能做什么？ 3. I’m sorry for giving you the wrong dish. I’ll change it immediately for you. 真的很抱歉上錯了，我馬上替你換 17 4. I’m sorry to have kept you waiting. I’ll go to the kitchen to check 對不起讓您久等了，我馬上到廚房查看 5. I’m sorry, I’ll call our manager. 對不起，我去叫我們經(jīng)理來。 6. I assure you it won’t happen again. 我保證不會再發(fā)生了。 ◆ 客房送餐 Room service 1. Good morning, room service, Peter speaking can I help you? 早上好，送餐部 ,我是 Peter,能幫到您什么嗎？ 2. May I have your room number? 能告訴我您的房間號嗎？ 3. Would you like anything else? 還需要別的嗎？ 4. Thank you for calling. 謝謝您的來電。 5. We’ll sent the dishes up to your room as soon as possible. 我們將盡快把點餐送上去。 6. Your dishes will be sent to you in 30 minutes. 我們將在 30 分鐘內(nèi)把點餐送上去。 7. Room service, may I e in ? 客房送餐，能進來嗎？ 8. Here is your meal. 這是您的點餐。 9. I’ll bring it at once. 我馬上送來。 10. Enjoy your meal. 請慢用。 11. May I enter and take the tray, please? 我可以進來收餐嗎？ 12. If you have any requirements please dial 77 for room service. 如果您有什么要求，請撥 77到送餐部。 酒吧常用英語 Service English For The Bar 見面招呼用語 Exchange Of Greetings How are you today/ this evening, sir? 先生，今天還好嗎？ Fine, thanks. 不錯，謝謝。 Very well, thank you, and yourself, sir? 非常好，謝謝。您呢，先生？ It’s nice to see you again, sir. 先生，很高興再次見到您。 Have a pleasant/ nice stay in hotel, sir. 先生，祝您在酒店住得愉快。 Good morning, wele to our lobby ，歡迎光臨大堂吧。 帶位 Seating the Guests A table for two? 請問是兩位嗎？ This way please! 這邊請 ! How about this table? 這張桌子怎么樣？ How about the table near the stage / dancing floor? 坐在舞臺 (舞池 )附近怎么樣？ World you like this table?這張桌子怎樣？ World you like to sit at the bar over there? 你喜歡坐在吧臺嗎？ Please take a 。 點單 Taking Orders Are you ready to order, sir? 您已經(jīng)準備好點菜了嗎，先生？ what would you like to drink? 你想喝點什么？ Here is our drink list / wine list. 這是酒水牌和葡萄酒牌。 How about the beer or whisky? 來點啤酒、威士忌怎么樣？ What’s your prefer? 你喜歡哪一些？ 18 We have … ... Do you want to try? 我們這有 …… 你想試試嗎？ May I take your order now, sir? 我現(xiàn)在可以幫你下單嗎？ ◆如果聽不清楚： Pardon? 請原諒 Would you say it again? 請再說一遍好嗎？ Would you mind repeating? 請再說一遍好嗎？ I’m sorry ,I don’t understand. I’ll get our ，我不明白，我去叫我們經(jīng)理來。 ◆可以供應客人要求時： Certainly, sir/ ，先生／女士 Yes, sir/ ，先生／女士 I’ll go and get it right away, sir/ 您，先生／女士 ◆不能供應客人要求時： Sorry, we have run out of croissant today. 真對不起，今天牛角包已經(jīng)賣完了 Sorry, I’m afraid we do not have tsing tao beer. 真對不起，我們沒有青島啤酒。 Do you mind changing your order? 請您改一下單好嗎 ? ◆未能確定是否能供應客人要求時： If you could wait a moment, sir/ madam, I’ll try to find ，請您稍等一會，我去問一下。 I’m sorry to have kept you waiting, I’m pleased to say we do have ，讓您久等了。很高興告訴您我們有?? ◆點完單后： May I repeat your order ? 可以重復一下您的單嗎？ Your order is … 您點的是?? Just a moment, please! 請稍等！ Key Words： Straight up 凈飲 on the rock 加冰 with ice 加冰 without ice 不加冰 with water 加水 出品 Presenting Excuse me! Here is your beer/coffee. 打擾了！這是你的啤酒（咖啡）。 Please enjoy your drink! 請享用！ Would you like anything else? 還需要些什么嗎？ 其他 Others May I take this glass/bottle/chair away? 我可以拿走這個杯 子（瓶子，椅子）嗎？ One more round. 再要一輪 Would you like one more beer? 再要一杯啤酒嗎？ 結(jié)帳 Presenting The Bill Just a moment, please, sir. 先生，請您稍等一下。 Here is your bill/check sir, totally is … Yuan 先生，這是您的賬單。 一共是??元 Thank you sir, here is one hundred and thirty five yuan and seventy cents. 謝謝先生，您一共給了 135 元 7 角 Please wait a moment, I will give you ，我會給您找錢。 Here’s your change, sir. 先生，這是找給您的錢。 Separate bill or one bill? 分單還是一張單？ 19 Please sign the bill 請簽單 Do you mind showing me your wele card？請給我看一下您的住房卡，好嗎？ 送客 LeaveTaking I hope you enjoy your stay here. 希望您在這過的愉快！ Have a good time! 過的愉快！ Have a nice day! 愉快的一天！ See you ! 再見！ I hope to see you again ! 希望再次光臨！ Key Words： Pay in cash 付現(xiàn)金 use credit card 使用信用卡 room account 房帳 ASKING GUESTS QUESTIONS 向客人詢問時 May I help yo