【導(dǎo)讀】客房服務(wù)員，我能進(jìn)來嗎？對不起，打擾了，先生，現(xiàn)在我能為您打掃房間嗎？您要我什么時候來為您整理房間，先。我們等一會再來，好嗎？您能告訴我您的房號嗎？來詢問此事，我會盡快答復(fù)您。可以把房號牌給我嗎？這兒有筆和紙給您。里有專用洗衣袋和洗衣單。早上九點(diǎn)半以前送去洗的衣服，當(dāng)天下午五點(diǎn)半以前能送回來。規(guī)定，我想您得賠償220元。對不起，清潔房間時我不小心把您的眼鏡打破了。請記住把鑰匙牌插入它的槽內(nèi)。trousers:褲子toilet,lavatory恭桶toiletpaper,toiletroll衛(wèi)生。handtowel毛巾towelrack,towelrail毛巾架washbasin,handbasin. faucet,tap水龍頭shaveroutlet,shaverpoint剃須刀插座bathtub,牙簽toothpick煙灰缸ashtray瓶子bottle刀knife叉fork湯勺soupladle盤子

　　

【正文】 samp。Chess Room. “我們前臺的分機(jī)是‘ 8802’。如果您有任何事需要幫忙的，請隨時與我們聯(lián)系。”“ The extension of Reception is “ 8802” . If you have anything for help, please contact with us.” 18 餐飲服務(wù)流程英語 ．帶位篇 1．您喜歡坐這張桌，還是坐靠窗的呢？ Would you prefer a table over here or by the window? 2．這張桌子太吵 /太 擁擠 /太臟 /離自助餐臺太遠(yuǎn)。 This table is too noisy/crowded/mess/far from the buffet. 3．這張臺離自助餐近，方便取餐。 This table is close to buffet, it’ s convenience to take food. 4．您是需要坐吸煙區(qū)還是非吸煙區(qū)呢？ Would you like to sit in the smoking area or nonsmoking area? 5． 還會來人嗎？先生 /女士？ Is anyone joining you, sir/madam? 6． 整個餐廳都坐滿了，目前暫時沒有空位給您。 The restaurant is full now, So far we don’ t have a free table. 7． 您先請，先生 /女士。 After you, sir/madam. 8 您在找朋友嗎？請看一圈 。 恐怕您的朋友還沒有來。 Are you looking for your friend? Please do. Maybe your friend not e yet! (不太確定的口氣 ) 二．祝愿篇 1．希望再次見到您。 Hope to see you again./ I’ m looking forward to seeing you again./ Hope to serve you again. 2．謝謝您的光臨，祝您有一個愉快的晚上。 Thank you for your ing, have a nice/pleasant evening. 3．希望您用餐愉快。 Please enjoy a meal/ Have a good meal. 三．交流篇 1．您對您的用餐還滿意嗎？ Are you satisfied with your meal ? / How is everything ? / Is everything to your satisfaction ? 2． 餐廳的營業(yè)時間是從早上 6： 00 到晚上 12： 00，三餐均有自助餐和零點(diǎn)提供。 Our operation time is from 6:00 am to 12:00 pm, we serve buffet and alacarte two style for all day. 3． 很高興為您服務(wù)。 I’ m pleasure to serve you. 19 4．請小心地板滑。 Please be careful, the floor is sleepy. 5．如果您想在房間用餐，可以打電話到送餐部。它們 24小時營業(yè)。 If you like to have a meal in your room, you can make a call to the room service. The room service is available 24 hours. 6．真是明智的選擇。許多客人都給予它很高的評價(jià)！ That’ s good choice. Many guests give high ments on it. 7．先生，您是住店客人嗎？您在這里住幾天呢？ Are you staying in our hotel , sir ? How many days will you stay here? Or How many nights will you stay with us ? 8．沒關(guān)系 /沒事 /別介意。 It’ s doesn’ t matter! / That’ s all right. / Don’ t mention it. / It’ s nothing at all. 9. 對不起，打擾了 / 打斷了。 I’ m sorry to disturb you./ interrupt you. 9．我們餐廳可一次容納 180人同時用餐。 Our restaurant can hold 180 seats for guest. 10. 我們餐廳經(jīng)常舉行不同形式的美食推廣，以確保經(jīng)常給客人一個新鮮的感受。 Our restaurant do different food promotion very often, ensure always give guest a fresh look. 廚師 來自北京，他在這個領(lǐng)域有多年的工作經(jīng)驗(yàn)。 Our chef es from Beijing, he has many years work experience in hotel career. 12. 好久沒有見您了？ 最近一切還好嗎？ Long time no see you ! (常用的口頭語 ) How are you recently? 四．推薦篇 1．需要來塊蛋糕嗎？ / 需要來杯現(xiàn)磨咖啡嗎？ / 需要加多點(diǎn)咖啡嗎？ Would you care for a piece of cake? / a cup of fresh brewed coffee? / more coffee ? 2．我們餐廳的海鮮品種齊全。 Our restaurant has large selection of seafood. 3．需要我?guī)湍扑]嗎？ May I suggest/remend something else to you ? 4．我建議您嘗嘗甜品 中的黑森林蛋糕，多數(shù)客人都喜歡它。 I can suggest black forest cake of desserts, because many guests love it. 5．我推薦您試試酒店的店制紅酒 —— 名特干紅。 May I remend our house wine which is Montrose dry red wine from Spain? 6．如果您想喝辣一點(diǎn)的湯，我建議您嘗嘗墨西哥辣豆湯？ I suggest Mexico chili bean soup if you like something spicy? 20 7．您需要在等朋友的時候先喝點(diǎn)什么？ Would you like something to drink while waiting for your friend? 8．如果您想嘗嘗中國紅酒，您就嘗嘗煙臺產(chǎn)張?jiān)＝獍偌{吧。它是中國非常著名的紅酒，一向賣得很好 / 而且不上頭。 If you want to try some Chinese wine today, you could care for some Caber Sauvignon. It’ s one of the famous Chinese wine. It always sell good/it never goes the head. 9．我們的自助餐包括 60%的中式菜， 20%的亞式菜和 20%的西式菜。 Our buffet includes 60% Chinese food, 20% Asian food and 20% Western food. 五．服務(wù)篇 1．轉(zhuǎn)盤正在轉(zhuǎn)，只有地毯部分在轉(zhuǎn)。 The carpet is moving now, only carpet part moves. 2．當(dāng)您用完 早餐，麻煩簽下帳單。帳單先放在這里。 Please sign the bill for us when you finished your breakfast. I put the bill here first. 3．如果您的房費(fèi)包早，將不再收您的早餐費(fèi)用。簽帳單只是用于酒店財(cái)務(wù)核算。謝謝您的配合。 We don’ t charge you any more if your room rate includes breakfast, the bill is only for hotel accounting to calculate. Thank you for supporting. 4．我可以看一下您的房卡嗎？ Would you mind looking at your room card? 5．我可以收掉這個盤子嗎？ May I clear your this plate? 6．您需要一個小勺子給您的孩子嗎？ Would you need a small spoon for your child / kid? 7．我把兩張桌子拼起來好嗎？ I pull two tables together, how’ s that? 8．這是 菜單 ，請慢慢看。我一會回來為您點(diǎn)單。 Here is the menu, please take time. I’ll be back here later. 9．請問需要點(diǎn)紅酒、鮮榨果汁或啤酒嗎？這是葡萄酒單。 Would you order a bottle of wine, fresh squeezed juice or beer? Here is the wine list. 10．現(xiàn)在可以為您點(diǎn)單嗎？ May I take order for you now?/ Are you ready to order now? 11．請問您的菜是一道一道上，還是一塊上呢？ Would you like your dish course by course or served at the same time? 12．請小心，這個盤子非常燙。 Please be careful, this plate is very hot. 13．這是您的張?jiān)８杉t，現(xiàn)在可以為您打開嗎？您試一試。 Here is your ZhangYu red wine, may I open it now ? please try it. 21 14．您的牛排要幾成熟呢？三成、五成，還是全熟呢？我們有黑椒汁、班尼士汁、蘑菇汁、紅酒汁可供選擇？您的牛扒是配白飯、薯?xiàng)l、還有蔬菜呢？ How would you like your steak cooked? Rare, medium or welldone? We have choice of black pepper sauce, b233。arnaise sauce, mushroom sauce and red wine the way, would you prefer steamed rice, French fries or boiled vegetables ing with your steak? 15．牛扒汁是澆在上面還是放在旁邊呢？ May I serve your steak sauce on the top of it or on the side? 16．這個湯的味道很濃。 The soup has very rich taste. 17．對不起，那個已賣完了。 I’ m sorry , that has run out of it. 18．這個我不確定，我去問一下廚師再告訴您，好嗎？ I’ m not sure for it. I can ask my chef first, then I can tell you. 19．非常感謝您的建議，我去叫我的經(jīng)理過來。 Thanks for your suggestions, I’ ll call my manager here. 20．您可以簽房帳，當(dāng)您離店買單時，會在前臺見到這個帳單。 You can sign the bill to your room. And you can meet this bill when you check out at the front desk. 21．對不起，我馬上為您收拾這張桌子。您要不先從自助餐臺上取食物？ I’ m sorry, I will clean this table immediately. Could you take some dish on the buffet first, then back to this table. 22．非常抱歉，這里出 了點(diǎn)差錯，向您道歉。 I’ m terribly, sir, there could have some mistake. I do apologize. 23．讓您久等了，這是您要的英式芥末。 Sorry to kept you waiting, here’ s your English mustard. 24．您的帳要一起結(jié)還是分開呢？ Would you like your bill one check or separate check? 25．這是您的發(fā)票和零錢。 Here is your change and your receipt/invoice. 26．您在這里簽名，簽上您的正楷名字，好嗎？ Could you please sign here, and sign your print name? 27．恐怕您的孩子要付全價(jià)了。這里六歲以下的兒童免費(fèi)。 I’ m afraid your c