【正文】 rather cold when I sleep．這房間太冷了，我睡覺(jué)時(shí)感到很冷。Dialogue AA guest（B） wants to change a room．He goes to the assistant manager（A）A：Good morning，sir．What can I do for you？B：I39。m Bell．I39。m in Room 908．Can you change the room for me？It39。s too noisy．My wife was woken up several times by the noise the baggage elevator made．She said it was too much for her．A：I39。m awfully sorry，sir．I do apologize．Room 908 is at the end of the corridor．It39。s possible that the noise is heard early in the morning when all is quiet．B：Anyhow，I39。d like to change our room．A：No problem，sir．We39。ll manage it，but we don39。t have any spare room today．Could you wait till tomorrow？The American Peopletopeople Education Delegation will be leaving tomorrow morning．There39。ll be some rooms for you to choose from．B：All right．I hope we39。ll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．A：Be sure．I39。ll make a note of that．Everything will be taken care of．And if there is anything more you need，please let us know．Dialogue BA：Good evening，ma39。am．Did you ring for service？What can I do for you？B：Yes．The light in this room is too dim．Please get me a brighter one．A：Certainly，sir．I39。ll be back right away…Do you mind if I move your things？B：Oh，no．Go ahead．A：Thank you…How is the light now？B：It39。s much better now．Thank you．A：You39。re wele．And if you need any other things，please let us know．B：Ah，yes，the room is too cold for me．I feel rather cold when I sleep．Can you turn off the airconditioning？A：（Checks）The airconditioning is already off，ma39。am．B：Maybe I39。m getting a cold．A：Would you like an extra blanket？B：OK．And would you please get me some hot water，too？I think I need to take some medicine．A： Certainly，ma39。am．I39。ll be right back…h(huán)ere is a blanket，and hot water for you．Anything else？B：No，thanks．A：Good night，ma，am．Words and Expressionselevatorn．電梯corridorn．走廊，回廊delegationn．代表團(tuán)extraa．額外的，外加的blanketn．羊毛毯，毯子，毛氈Laundry Service 洗衣服務(wù)Key Sentences（重點(diǎn)句子） Excuse me．Have you any laundry？對(duì)不起，請(qǐng)問(wèn)有沒(méi)有要洗的衣服？ The laundry man is here to collect it．洗衣房服務(wù)員來(lái)這兒收要洗的衣服了。 If you have any，please just leave it in the laundry bag behind the bathroom door．如果您有衣服要洗，請(qǐng)放在浴室門(mén)后的洗衣袋里。 Please tell us or notify in the list whether you need your clothes ironed，washed，drycleaned or mended and also what time you want to get them back．請(qǐng)告訴我們或在洗衣單上寫(xiě)明您的衣服是否需要熨燙，水洗，干洗或縫補(bǔ)，還要寫(xiě)明何時(shí)需要取衣服。 What if there is any laundry damage？如果你們洗衣時(shí)損壞了衣服怎么辦？ In such a case，the hotel should certainly pay for it．如果是這樣，飯店當(dāng)然應(yīng)該賠償。 Could you send someone up for my laundry，please？請(qǐng)問(wèn)，你們能派人來(lái)收要洗的衣服嗎？ A valet will be up in a few minutes．洗熨工馬上就到。 Will the color run in the wash？洗衣時(shí)會(huì)掉色嗎？ We39。ll dryclean the dress．我們將干洗這條裙子。1 We39。ll stitch it before washing．我們會(huì)在洗之前把襯里縫好。1 When can I have my laundry back？我何時(shí)能取回洗的衣服呢？1 But would you like express service or sameday？不過(guò)，您是要快洗服務(wù)還是當(dāng)日?。? I39。d like this sweater to be washed by hand in cold water．這件毛衣要用冷水手洗。Dialogue A（Explaining How to Get the Service）（A：Room Attendant B：Guest）A：Excuse me．Have you any laundry？The laundry man is here to collect it．B：No，not now，thank you．A：If you have any，please just leave it in the laundry bag behind the bathroom door．The laundry man es over to collect it every morning．B：Thank you．A：Please tell us or notify in the list whether you need your clothes ironed，washed，drycleaned or mended and also what time you want to get them back．B：I see．What if there is any laundry damage？I wonder ifyour hotel has a policy on dealing with it．A：In such a case，the hotel should certainly pay for it．The indemnity shall not exceed ten times the laundry．B：That sounds quite reasonable．I hope there39。s no damage at all．A：Don39。t worry，sir．The Laundry Department has wide experience in their work．B：All right．Thank you for your information．A：Not at all．Dialogue B（Express Service）（A：Laundry clerk B：Mrs Bell）A：What can I do for you？B：Could you send someone up for my laundry，please？Room908，Bell．A：Certainly，Mrs Bell．A valet will be up in a few minutes．B：Good．I also have a silk dress which I don39。t think is colorfast．Will the color run in the wash？A：We39。ll dryclean the dress．Then the color won39。t run．B：You39。re sure？Good！And the lining of my husband39。s jackethas e unstitched．It might tear over further while washing．A：Don39。t worry，madam．We39。ll stitch it before washing．B：That39。s fine．Now，when can I have my laundry back？A：Usually it takes about two days to have laundry done．But would you like express service or sameday？B：What is the difference in price？A：We charge 50％ more for express， but it only takes 5hours．B：And for sameday，will I get the dress and skirt back this evening？A：Yes，madam．All deliveries will be made before six o39。clock．B：I39。ll have express then．Dialogue CA：Can I help you？B：Yes．I have some laundry to be done．A：Certainly，sir．Could you fill out the laundry form，please？B：May I use your pen？A：Sure．Here you are．B：Thanks．Oh，I don39。t want these shirts starched．A：No starch．I understand，sir．B：And also I39。d like this sweater to be washed by hand in cold water．It might shrink otherwise．A：By hand in cold water，I see．B：When will they be ready？A：We will deliver them tomorrow evening around 6．B：Fine，Thanks a lot．　Words and Expressions　notifyv．通知ironv．熨燙drycleanv．干洗indemnityn．賠償mendv．修補(bǔ)，縫補(bǔ)stitchv．縫綴valetn．旅館中替客人洗燙衣服的人員colorfasta．不褪色的express service 快洗服務(wù)starchv．給（衣服等）漿，漿硬Housekeeping 客房服務(wù)Key Sentences（重點(diǎn)句子） Housekeeping．May I e in？我是客房的，可以進(jìn)來(lái)嗎？ When would you like me to do your room，sir？您要我什么時(shí)間來(lái)給你打掃房間呢，先生？ You can do it now if you like．如果您愿意，現(xiàn)在就可以打掃。 I would like you to go and get me a flask of hot water．我想請(qǐng)你給我拿一瓶開(kāi)水來(lái)。 I39。m sorry that your flask is empty．很抱歉您的水壺空了。 May I do the turndown service for you now？現(xiàn)在可以為您收拾房間了嗎？ Oh，thank you．But you see，we are having some friends over．噢，謝謝，但你知道我們邀請(qǐng)了一些朋友過(guò)來(lái)聚聚。 Could you e back in three hours？你能不能過(guò)3小時(shí)再來(lái)整理？ Certainly，madam．I39。ll let the overnight staff know．當(dāng)然可以，女士。我會(huì)轉(zhuǎn)告夜班服務(wù)員。 Would you tidy up a bit in the bathroom？請(qǐng)整理一下浴室好嗎？1 I39。ve just taken a bath and it is quite a mess now．我剛洗了澡，那兒亂糟糟的。1 Besides，please bring us a bottle of just boiled water．此外，請(qǐng)給我們帶瓶剛燒開(kāi)的水來(lái)。1 It39。s growing dark．Would you like me to draw the curtains for you？天黑下來(lái)了，要不要我拉上窗簾？1 Is there anything I can do for you？您還有什