酒店英語(yǔ)：禮賓部常用英語(yǔ)-資料下載頁(yè)
2025-09-28 00:00本頁(yè)面
【正文】 Just amoment, ’ll bring a luggage ，我去推一輛行李車來(lái)。Don’tworry, luggage will be sent up at ，別擔(dān)心，您的行李很快就會(huì)送上去。Whenyou check out, please call number 32 and we’ll help you with your ，請(qǐng)撥打32，我們會(huì)馬上幫您運(yùn)送行李。Howmany pieces of luggage do you have? 請(qǐng)問(wèn)您有幾件行李？ Isthere anything valuable or breakable in your bag? 您包里有貴重物品或易碎物品嗎？ May Ihave your room key, please? 請(qǐng)把您房間的鑰匙給我，好嗎？ Isthis the correct number of bags? 您的行李數(shù)目對(duì)嗎？Twosuitcases and one that right? 兩只箱子和一個(gè)包，對(duì)嗎？I’llshow you to the Front way ，請(qǐng)走這邊。三、情景對(duì)話（一）歡迎客人D: Doorman門童 S: 史密斯先生 D: Goodafternoon, to Sheraton ，先生！歡迎光臨喜來(lái)登酒店。S:Thanks, good want to stay ，謝謝。我想辦理入住。D:Please e in and contact the reception 。S:Where is it? 在哪里？D:It’s straight porter will help you to handle the ，行李員會(huì)幫您運(yùn)送行李。S: 。D:Please step this ’s slippery, please mind your ，地面有些滑，注意前方臺(tái)階。S:Thank 。四、情景對(duì)話（二）–歡送客人D: Doorman門童 L: Miss Li 李小姐 D:Madam, can I help you? 女士，有什么可以為您效勞的嗎？L:Could you call a taxi for me? I have just checked ？我剛已經(jīng)辦理了離店手續(xù)。D:Yes, madam, where to go? 好的，女士，您準(zhǔn)備去哪里？ L: 。D:Just a moment, 。D: Thetaxi is waiting for you at the 。L:Thank you help me with my baggage? 謝謝你，能幫我拿下行李嗎？ D:Certainly, ，女士。D:There are two pieces in that correct, madam? 女士，就這車上的兩件行李，是嗎？ L:You39。re 。D:。L:Thank you very ，再見(jiàn)。D:Goodbye, have a nice ，祝您旅途愉快。五、情景對(duì)話（三）運(yùn)送行李P:Porter 門童 G: 格林先生P:Good afternoon, to Grand Hyatt ，先生！歡迎光臨君悅酒店。G:Thank 。P: Howmany pieces of luggage do you have? 請(qǐng)問(wèn)您有幾件行李？ G:Just these 。P: Twosuitcases and one that right? 2個(gè)行李箱和一個(gè)袋子，對(duì)嗎？ G:Yes, that’s ，就那么多。P:I’ll show you to the front way please, I will put your bags by thepost over ，這邊請(qǐng)，行李我會(huì)幫您運(yùn)送到前臺(tái)的。G: Isee, ，謝謝。P:Another porter will show you to your room when you have finished checking 。G: Ok,，謝謝。P:Please enjoy your 。第五篇：酒店英語(yǔ)學(xué)習(xí)內(nèi)容及禮賓部接待禮貌用語(yǔ)酒店英語(yǔ)學(xué)習(xí)內(nèi)容①前臺(tái)英語(yǔ):電話訂房、介紹房間酒店設(shè)施與服務(wù)、前臺(tái)接待、電話留言、為賓客提供信息與解決賓客的需求、推廣與促銷技巧、優(yōu)質(zhì)服務(wù)理念、應(yīng)付賓客投訴、結(jié)賬等。②禮賓英語(yǔ):迎賓、接待、解答問(wèn)題和解決賓客需求、行李寄存、迎賓飲料、優(yōu)質(zhì)服務(wù)理念、如何向賓客道歉及其他禮賓常用英語(yǔ)。③客房英語(yǔ):解釋客房部服務(wù)內(nèi)容、解釋房?jī)?nèi)設(shè)備、應(yīng)答賓客的需求、詢問(wèn)賓客是否打掃房間、應(yīng)付賓客投訴、匯報(bào)客房服務(wù)問(wèn)題、優(yōu)質(zhì)問(wèn)題。④餐飲英語(yǔ):訂位、接待、菜單點(diǎn)菜、介紹菜色、菜的做法、介紹酒水飲料、服務(wù)理念、幫助賓客解決日常細(xì)節(jié)推廣與促銷技巧、優(yōu)質(zhì)服務(wù)理念、應(yīng)付賓客投訴、結(jié)賬。⑤綜合酒店英語(yǔ):綜合酒店英語(yǔ)課程，對(duì)學(xué)員的英語(yǔ)程度要求較高，適合大堂副理、客戶公關(guān)主任、禮賓部高級(jí)職員。從賓客入住到結(jié)賬的整個(gè)流程，范圍遍及前臺(tái)、客房、商務(wù)中心、餐飲等部門，解答賓客面對(duì)的問(wèn)題包括與賓客的信件溝通，為賓客解釋工作流程、推廣與促銷技巧、優(yōu)質(zhì)服務(wù)理念、處理賓客的投訴，給賓客指點(diǎn)迷津。禮賓部機(jī)場(chǎng)火車站接待禮貌用語(yǔ):，先生/小姐，歡迎到市，我是金江賓館梨春苑的迎賓代表，我的名字叫，請(qǐng)問(wèn)貴姓（如一位就不用問(wèn)，中招呼先生/小姐）。，車輛就在前邊，我可以替您拿行李嗎？1..3這位司機(jī)叫，他會(huì)載我們一起到酒店。 morning Sir/Madam Wele to Xi’ am airport representative of Paradise Report, my name is , and May I know your name, please? car is ready, it is being parked at the me show the I help you to carry your baggages? is , he will drive us back to hotel.
物理相關(guān)推薦
鄂ICP備17016276號(hào)-1