【導(dǎo)讀】的英語(yǔ)略有不同，較注重禮節(jié)。正式英語(yǔ)通常會(huì)讓人誤解為極艱深的英語(yǔ)，其實(shí)，只要套用一定格式的句子和單詞，就可以了。請(qǐng)問(wèn)您貴姓大名？請(qǐng)問(wèn)您想喝茶嗎？*不要說(shuō)OK,Sure,Yeah等等，而要說(shuō)Certainly,Sir.*Hey,uh-huh,Hangon等等，也不適合在酒店中使用。*別說(shuō)“Idon’tknow.”回答“不知道”是非常不禮貌的說(shuō)法?？梢哉f(shuō)“justamoment,please.I’llcheckthatforyou.”（請(qǐng)稍候，我。來(lái)幫您確認(rèn)），然后請(qǐng)有能力處理的人前來(lái)協(xié)助。*對(duì)男性客人，尊稱為Sir;面對(duì)女性客人時(shí)尊稱為Ms.稱呼小孩，可以直接使用Excuseme，但是不可以直接稱呼boy或girl.*正視對(duì)方的眼睛，以顯示出你的信心和誠(chéng)意。但必須注意，注視對(duì)方的眼睛，并不是無(wú)理地盯著對(duì)方看。*在面對(duì)語(yǔ)言不通的外籍人士時(shí)，一定要多加利用手勢(shì)和肢體語(yǔ)言。勢(shì)時(shí)要特別小心，因?yàn)閷?duì)于不同國(guó)家、民族而言，手勢(shì)的意義也大不相同。只要理解這四種基本的句型，就可以處理大部分業(yè)務(wù)上的狀況。1．自己要做什么事時(shí)，就使用MayI~2．麻煩客人時(shí)，可使用Couldyou~3．詢問(wèn)客人的喜好或是做什么時(shí)，可使用Wouldyou~

　　

【正文】 ？ 電話英語(yǔ)的應(yīng)對(duì) 1． 接電話時(shí)不可以簡(jiǎn)單地回答“ Hello” ,而應(yīng)報(bào)上自己的公司或所屬單位的名 稱。例如： “ Hello, this is Information Desk.” 您好，這里是問(wèn)詢處。 “ Information Desk speaking. May I help you?” 問(wèn)詢處，請(qǐng)問(wèn)您要服務(wù)嗎 ? 如果是外線打錯(cuò)時(shí)，可以回答： I am afraid you have the wrong number. 不好意思，您打錯(cuò)電話了。 This is the FOSHAN Electrcical Hotel, 這里是佛山電子賓館 . 如果是總線轉(zhuǎn)錯(cuò)內(nèi)線時(shí)，可以回答： This is Room Reservations. I ’ ll transfer your call to Restaurant Reservations. 這里是客房預(yù)約處，我?guī)湍D(zhuǎn)接到餐廳預(yù)約柜臺(tái)。 I am afraid is out at the moment. He should be back around 5 . 不好意思，林先生現(xiàn)在外出。他應(yīng)該會(huì)在下午 5點(diǎn)左右回來(lái)。 I am afraid is on another line. Could you hold the line, please? 不好意思，郝先生正在講電話。請(qǐng)您在線上稍侯好嗎？ I’ ll tell him to call you back when he returns. 他回來(lái)時(shí)，我會(huì)請(qǐng)他回電。 May I have your name and phone number, please? 請(qǐng)告訴我您的大名和電話好嗎？ 結(jié)束電話中的對(duì)話時(shí)，不可以簡(jiǎn)單說(shuō)“ byebye” ,最好說(shuō)： Thank you for calling. 感謝您的來(lái)電。 You are wele, sir. 先生，不客氣。 We look forward to hearing from you. 我們靜候您的佳音。 Please contact me if you have any further questions. 如果您有任何其他問(wèn)題，請(qǐng)和我聯(lián)絡(luò)。 三．柜臺(tái)服務(wù) B=行李服務(wù)員（ Bellman） C=服務(wù)員 (Clerk) H=客房服務(wù)員（ Housekeeping） BC=領(lǐng)班（ Bell Captain） G=客人（ Guest） To the Front Desk. 帶客人到柜臺(tái) B: Good evening, Ms. Wele to FOSHAN Electrcical Hotel. 小姐，晚安。歡迎光臨佛山電子賓館。 G: Thank you. 謝謝你。 B: How many pieces of luggage do you have? 請(qǐng)問(wèn)您有多少件行李？ G: Just this three. 只有這 3件。 B: Two suitcases and one bag. Is that right? 2個(gè)旅行箱和 1個(gè)手提皮包，這樣對(duì)嗎？ G: Yes. That’ s all. 對(duì)，就這些了。 B: I’ ll show you to the Front Desk. This way, please. I’ ll put your bags by the post over there. 我來(lái)帶您到柜臺(tái)，這邊請(qǐng)。我先將您的行李放在柱子旁邊。 G: I see, thanks. 我知道 了，謝謝。 B: A bellman will show you to your room when you have finished checkingin. 當(dāng)您辦好住宿登記時(shí)，行李服務(wù)員會(huì)帶您到房間。 G: OK. Fine. 好極了。 B: Please enjoy your stay. 祝您住宿愉快。 Taking a guest to the room 前臺(tái)接待的英語(yǔ) 酒店前廳接待常用的 27句英語(yǔ)口語(yǔ)！ 1． I39。d like to book a double room for Tuesday next week．下周二我想訂一個(gè)雙人房間。 2． What39。s the price difference？?jī)煞N房間的價(jià)格有什么不同？ 3． A double room with a front view is 140 dollars per night， one with a rear view is 115 dollars per night．一間雙人房朝陽(yáng)面的每晚 140 美元，背陰面的每晚 115 美元。 4． I think I39。ll take the one with a front view then．我想我還是要陽(yáng)面的吧。 5． How long will you be staying？您打算住多久？ 6． We39。ll be leaving Sunday morning．我們將在星期天上午離開(kāi)。 7． And we look forward to seeing you next Tuesday．我們盼望下周二見(jiàn)到您。 8． I39。d like to book a single room with bath from the afternoon of October 4 to the morning of October 10．我想訂一個(gè)帶洗澡間的單人房間， 10 月 4 日下午到 10月 10日上午用。 9． We do have a single room available for those dates． 我們確實(shí)有一個(gè)單間，在這段時(shí)間可以用。 10． What is the rate， please？請(qǐng)問(wèn)房費(fèi)多少？ 11． The current rate is＄ 50 per night．現(xiàn)行房費(fèi)是 50美元一天。 12． What services e with that？這個(gè)價(jià)格包括哪些服務(wù)項(xiàng)目呢？ 13． That sounds not bad at all． I39。ll take it．聽(tīng)起來(lái)還不錯(cuò)。這個(gè)房間我要了。 14． By the way， I39。d like a quiet room away from the street if the is possible． 順便說(shuō)一下，如有可能我想要一個(gè)不臨街的安靜房間。 15． Wele to our hotel．歡迎光臨。 16． So you have got altogether four pieces of baggage？您一共帶了 4 件行李 ，是不是？ 17． Let me have a check again．讓我再看一下。 18． The Reception Desk is straight ahead．接待處就在前面。 19． After you， please．你先請(qǐng)。 20． Excuse me， where can I buy some cigarettes？勞駕。我到哪兒可買(mǎi)到香煙？ 21． There is a shop on the ground floor．一樓有個(gè)商店。 22． It sells both Chinese and foreign cigarettes．在那兒可買(mǎi)到中國(guó)香煙和外國(guó)香煙。 23． Can I also get some souvenirs there？也可以買(mǎi)到紀(jì)念品嗎？ 24． There is a counter selling all kinds of souvenirs．有個(gè)柜臺(tái)出售各種各樣的紀(jì)念品。 25． Excuse me， where is the restaurant？勞駕，請(qǐng)問(wèn)飯廳在哪兒？ 26． We have Chinese restaurant and a western－ style restaurant． Which one do you prefer？我們有中餐廳和西餐廳，你愿意去哪個(gè)？ 27． I39。d like to try some Chinese food today．今天我想嘗嘗中國(guó)菜。 前臺(tái)接待英語(yǔ)怎么說(shuō) 許多規(guī)模比較大的公司都有一個(gè)接待員，我們通常叫前臺(tái)。 T he work of a receptionist is interesting and varied. 前臺(tái)的活可是不少。 The work is also important because the receptionist is the first person visitors see when they e to a firm. So the receptionist gives them the first idea of the firm. 我們來(lái)看看 Rose 這位前臺(tái)是怎樣接待來(lái)訪客人的吧。 Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11： 30. ROSE： Good morning. Can I help you？ MR HUSSEIN： Good morning. Is this Modern Office Ltd.？ ROSE： Yes it is. MR HUSSEIN： I have an appointment with the Sales Manager at 11： 30. ROSE： May I have your name, please？ MR HUSSEIN： Hussein. Omar Hussein. I39。m from the Gulf Trading Company. ROSE： Let me see?? Ah yes, Mr take a seat, Mr Hussein. I39。ll tell the Manager39。s Secretary you are here. （ DIALS） MARIA： Mr Shelli39。s Office. ROSE： Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at . MARIA： Mr Omar Hussein？ ROSE： Yes, he39。s from the Gulf Trading Company. MARIA： Oh, yes, that39。s right. I39。ll e and fetch him now. ROSE： Thanks. （ REPLACES PHONE） Mr Shelli39。s secretary is ing down now. MR HUSSEIN： Thank you. MARIA： Mr Hussein？ MR HUSSEIN： Yes, that39。s right. MARIA： I39。m the Sales Manager39。s secretary. Please e this way. I39。ll take you to his office. 一般的訪客都是提前有預(yù)約的。但也有些沒(méi)有預(yù)約的“不速之客”。這個(gè)時(shí)候前臺(tái)應(yīng)該怎樣接待這些客人呢？我們看看 Rose 是怎么做的吧！ The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli. MR LI： Good morning. ROSE： Good morning. Oh, Mr Li. How are you？ 39。 MR LI： I39。m fine, thanks, and you？ ROSE： Oh, busy as usual. Do you want to see Mr Shelli？ MR LI： Yes, please. ROSE： Have you an appointment？ MR LI： Er?? No, I haven39。t. You see, I only arrived in the country this morning. ROSE： Well, I know he39。s busy at the moment but I39。ll ask his secretary when he39。ll be free. Please sit down. MR LI： Thank you. （ DIALS） MARIA： Mr Shelli39。s office.