【正文】 拖鞋 bedside table 床頭柜 foam bath 沐浴液 air conditioner 空調(diào) glass 玻璃 exhaust fan 換氣扇 desk 書桌 bathroom 浴室 cotton swab 棉簽 desk lamp 臺(tái)燈 toilet 衛(wèi)生間 weigh bridge 地秤 drawer 抽屜 washbowl 洗臉盆 watering can 水壺 hotel services guide 飯店服務(wù)指南 water tap 水龍頭 handicraft 工藝品 remote controller 遙控器 serving tray 托盤 button 按鈕 sewing kit 針線包 tooth brush 牙刷 power 電源 envelop 信封 tooth paste 牙膏 mineral water 礦泉水 letter paper 信紙 shower cap 浴帽 instant noodles 碗面 hair dryer 吹風(fēng)機(jī) soap 香皂 curtain 窗簾 yellow page 黃頁 b 梳子 window 窗戶 magazine 雜志 soap dish 皂托 tea table 茶幾 work cable 網(wǎng)線 glass cup 玻璃杯 ashtray 煙缸 mouse pad 鼠標(biāo)墊 razor 剃須刀 match 火柴 wall lamp 壁燈 stool 馬桶 carpet 地毯 TV 電視 toilet paper 手紙 light bulb 電燈泡 chair 椅子 towel 毛巾 refrigerator 冰箱 bath towel 浴巾 beer 啤酒 bathtub 浴缸 coke cola 可口可樂 bath mat 防滑墊 sevenup 七喜 flower vase 花瓶 酒店處理投訴英語 作者：英語培訓(xùn) 來源：職業(yè)餐飲網(wǎng) 發(fā)布時(shí)間： 20xx 年 03 月 25 日 點(diǎn)擊數(shù)： 1428 【字體： 小 大】 【收藏】 Settling plaints 處理投訴 來源： 日期： 20xx 年 01 月 04 日 20:36:45 閱讀 11924 次 作者 : Key Sentences（重點(diǎn)句子） 128． Can you change the room for me？ It39。 131． I39。 134． We39。ll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep． 我希望明天晚上我們能呆在一套安靜的房間里睡個(gè)好覺。 140． Certainly， sir． I39。m Bell． I39。s possible that the noise is heard early in the morning when all is quiet． B： Anyhow， I39。ll be some rooms for you to choose from． B： All right． I hope we39。ll be back right away? Do you mind if I move your things？ B： Oh， no． Go ahead． A： Thank you? How is the light now？ B： It39。m getting a cold． A： Would you like an extra blanket？ B： OK． And would you please get me some hot water， too？ I think I need to take some medicine． A： Certainly， ma39。 When would you like to visit Foshan? 請(qǐng)問您想要何時(shí)參觀佛山？ When would you like to have lunch? 請(qǐng)問您想在哪里用餐？ What time would you like to eat? 請(qǐng)問您想何時(shí)用餐？ Who would you like to contact? 請(qǐng)問您想和誰聯(lián)絡(luò)？ Which kind of room would you prefer? 請(qǐng)問您喜歡哪一種房間？ How would you like to settle your bill? 請(qǐng)問您的賬單如何處理？ How long would you like to stay? 請(qǐng)問您要逗留多久？ How many tickets would you like to buy? 請(qǐng)問您要買幾張票？ 4．在提供建議協(xié)助、征求意見時(shí)，可使用 Shall I ~ 或 Would you like me to do ~? Shall I draw the curtains? 請(qǐng)問需要我把窗簾拉上嗎？ Shall I draw you a map? 請(qǐng)問要我為您畫一張地圖嗎？ Shall I make the reservation for you? 請(qǐng)問要我為您安排預(yù)約嗎？ （二）招呼語 Good morning. (用于中午以前 ) Good afternoon. (用于中午至下午六點(diǎn)以前 ) Good evening. (用于下午六點(diǎn)過后 ) 在這些招呼語的后面接句 子，例如： Good morning, sir. Are you checkingout? 早上好，先生，請(qǐng)問您要退房嗎？ Good afternoon, sir. Wele to FOSHAN Electrcical Hotel. 中午好，先生，歡迎光臨佛山電子賓館 Good evening, Ms. May I help you? 晚上好，小姐，請(qǐng)問我能為您服務(wù)嗎？ 后面也可以接上自己酒店名稱、部門名稱，如： Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。 Thank you for waiting. 您久等了，先生。 Excuse me, sir. Please let me pass. 不好意思，先生，麻煩讓我過一下。 I would like to apologize for the mistake. 為這個(gè)錯(cuò)誤我深致歉意。 ，可以說 Here you are. 您要的東 西在這里。 Please enjoy your stay 祝您住宿愉快。 Pardon? 對(duì)不起？ Pardon me? 對(duì)不起？ I beg your pardon? 對(duì)不起請(qǐng)?jiān)僬f一遍好嗎？ Could you repeat that, please? 請(qǐng)您重復(fù)一遍好嗎？ 若是不敢肯定對(duì)方所說的部分內(nèi)容時(shí)，可以將不明白的部分重復(fù)一遍，如： Excuse me, sir. Do you mean you lost your room key？ 不好意思，先生，您是說您丟了房間的鑰匙？ 電話英語的應(yīng)對(duì) 1． 接電話時(shí)不可以簡(jiǎn)單地回答“ Hello” ,而應(yīng)報(bào)上自己的公司或所屬單位的名 稱。 I am afraid is out at the moment. He should be back around 5 . 不好意思，林先生現(xiàn)在外出。 May I have your name and phone number, please? 請(qǐng)告訴我您的大名和電話好嗎？ 結(jié)束電話中的對(duì)話時(shí)，不可以簡(jiǎn)單說“ byebye” ,最好說： Thank you for calling. 感謝您的來電。 三．柜臺(tái)服務(wù) B=行李服務(wù)員（ Bellman） C=服務(wù)員 (Clerk) H=客房服務(wù)員（ Housekeeping） BC=領(lǐng)班（ Bell Captain） G=客人（ Guest） To the Front Desk. 帶客人到柜臺(tái) B: Good evening, Ms. Wele to FOSHAN Electrcical Hotel. 小姐，晚安。 B: Two suitcases and one bag. Is that right? 2個(gè)旅行箱和 1個(gè)手提皮包，這樣對(duì)嗎？ G: Yes. That’ s all. 對(duì)，就這些了。 B: A bellman will show you to your room when you have finished checkingin. 當(dāng)您辦好住宿登記時(shí)，行李服務(wù)員會(huì)帶您到房間。d like to book a double room for Tuesday next week．下周二我想訂一個(gè)雙人房間。ll take the one with a front view then．我想我還是要陽面的吧。 8． I39。 12． What services e with that？這個(gè)價(jià)格包括哪些服務(wù)項(xiàng)目呢？ 13． That sounds not bad at all． I39。d like a quiet room away from the street if the is possible． 順便說一下，如有可能我想要一個(gè)不臨街的安靜房間。 19． After you， please．你先請(qǐng)。 23． Can I also get some souvenirs there？也可以買到紀(jì)念品嗎？ 24． There is a counter selling all kinds of souvenirs．有個(gè)柜臺(tái)出售各種各樣的紀(jì)念品。 T he work of a receptionist is interesting and varied. 前臺(tái)的活可是不少。ll tell the Manager39。s right. I39。m the Sales Manager39。這個(gè)時(shí)候前臺(tái)應(yīng)該怎樣接待這些客人呢？我們看看 Rose 是怎么做的吧！ The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli. MR LI： Good morning. ROSE： Good morning. Oh, Mr Li. How are you？ 39。s busy at the moment but I3