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前臺接待常用英語-資料下載頁

2025-10-08 14:20本頁面
  

【正文】 nationality, please? 請問您的國籍是什么?2. 麻煩客人時,可使用Could you ~ Could you fill out the form, please? 請您填寫這張表格好嗎?Could you write that down, please? 請您寫下來好嗎?Could you draft the fax, please? 請您寫下傳真的草稿好嗎?Could you hold the line, please? 請不要掛電話好嗎?3.詢問客人的喜好或是做什么時,可使用Would you ~ Would you like tea or coffee? 請問您要喝茶還是咖啡?Would you like to take a taxi? 請問您要搭計程車嗎?Would you mind sitting here? 請問您介意坐在這里嗎?** 只要在疑問詞后加“Would you ~”,就可以提出大部分的詢問。When would you like to visit Foshan? 請問您想要何時參觀佛山?When would you like to have lunch? 請問您想在哪里用餐?What time would you like to eat? 請問您想何時用餐?Who would you like to contact? 請問您想和誰聯(lián)絡(luò)?Which kind of room would you prefer? 請問您喜歡哪一種房間?How would you like to settle your bill? 請問您的賬單如何處理?How long would you like to stay? 請問您要逗留多久?How many tickets would you like to buy? 請問您要買幾張票?4.在提供建議協(xié)助、征求意見時,可使用Shall I ~ 或Would you like me to do ~?Shall I draw the curtains? 請問需要我把窗簾拉上嗎?Shall I draw you a map? 請問要我為您畫一張地圖嗎?Shall I make the reservation for you? 請問要我為您安排預(yù)約嗎?(二)招呼語Good morning.(用于中午以前)Good afternoon.(用于中午至下午六點以前)Good evening.(用于下午六點過后)在這些招呼語的后面接句子,例如:Good morning, you checkingout? 早上好,先生,請問您要退房嗎?Good afternoon, to FOSHAN Electrcical ,先生,歡迎光臨佛山電子賓館Good evening, I help you? 晚上好,小姐,請問我能為您服務(wù)嗎?后面也可以接上自己酒店名稱、部門名稱,如:Good morning, is the Front I help you? 早上好,先生。這里是服務(wù)臺,請問您需要服務(wù)嗎?(三)回答I see, ,先生。Certainly, ,先生。Just a moment, 。Thank you for ,先生。I am very sorry to have kept you 。Could you wait a little longer, please?請您稍候好嗎?拒絕客人時,不要一口回絕說“No.”,要委婉一些。I am afraid I can’t do ,我恐怕沒辦法那樣做。Excuse me, let me ,先生,麻煩讓我過一下。如果是自己的錯就說“I am sorry.”。如果是公司的錯,就說:“I am very sorry for the I am very sorry for the 。I would like to apologize for the 。We are sorry.”?!癟hank you.”時回答You are 。Thank you, ,先生。Thank you very 。,可以說Here you 。Here is your room 。Here it 。7. 當(dāng)客人準(zhǔn)備離開時,可以說: Have a nice 。Please enjoy your stay 祝您住宿愉快。We hope to see you again 。Thank you for staying with 。8.當(dāng)客人的英語難以理解時面對客人的疑問,不要只是一味地傻笑,或是一直說Yes, ,要向客人提出疑問,或是先向?qū)Ψ秸f“Just a moment, please.”, 然后請求他人協(xié)助。Pardon? 對不起?Pardon me? 對不起?I beg your pardon? 對不起請再說一遍好嗎?Could you repeat that, please?請您重復(fù)一遍好嗎?若是不敢肯定對方所說的部分內(nèi)容時,可以將不明白的部分重復(fù)一遍,如: Excuse me, you mean you lost your room key? 不好意思,先生,您是說您丟了房間的鑰匙?電話英語的應(yīng)對1. 接電話時不可以簡單地回答“Hello”,而應(yīng)報上自己的公司或所屬單位的名稱。例如: “Hello, this is Information Desk.” 您好,這里是問詢處?!癐nformation Desk I help you?” 問詢處,請問您要服務(wù)嗎?如果是外線打錯時,可以回答:I am afraid you have the wrong ,您打錯電話了。This is the FOSHAN Electrcical Hotel, ,可以回答:This is Room ’ll transfer your call to Restaurant ,我?guī)湍D(zhuǎn)接到餐廳預(yù)約柜臺。I am afraid is out at the should be back around 5 ,林先生現(xiàn)在外出。他應(yīng)該會在下午5點左右回來。I am afraid is on another you hold the line, please? 不好意思,郝先生正在講電話。請您在線上稍侯好嗎?I’ll tell him to call you back when he ,我會請他回電。May I have your name and phone number, please? 請告訴我您的大名和電話好嗎?結(jié)束電話中的對話時,不可以簡單說“byebye”,最好說:Thank you for 。You are wele, ,不客氣。We look forward to hearing from 。Please contact me if you have any further ,請和我聯(lián)絡(luò)。三.柜臺服務(wù)B=行李服務(wù)員(Bellman)C=服務(wù)員(Clerk)H=客房服務(wù)員(Housekeeping)BC=領(lǐng)班(Bell Captain)G=客人(Guest)To the Front B: Good evening, to FOSHAN Electrcical ,晚安。歡迎光臨佛山電子賓館。G: Thank 。B: How many pieces of luggage do you have? 請問您有多少件行李?G: Just this 。B: Two suitcases and one that right? 2個旅行箱和1個手提皮包,這樣對嗎?G: ’s ,就這些了。B: I’ll show you to the Front way, ’ll put your bags by the post over ,這邊請。我先將您的行李放在柱子旁邊。G: I see, ,謝謝。B: A bellman will show you to your room when you have finished ,行李服務(wù)員會帶您到房間。G: 。B: Please enjoy your 。Taking a guest to the room
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