【正文】 who whom)(強(qiáng)調(diào)型句型中的it）教學(xué)重點(diǎn)：提供額外用品、托嬰服務(wù)、處理緊急情況的基本交際用語(yǔ) 教學(xué)難點(diǎn)：語(yǔ)法結(jié)構(gòu)；表同情的常用語(yǔ)作業(yè)內(nèi)容：Role play: SympathizingUNlT 6 Wakeup Call Service(喚醒服務(wù))教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)教學(xué)內(nèi)容61 Explaining Time Differences（解釋時(shí)差)62 A Morning Call(叫早電話)63 Leaving the Hotel(離店)Structure Study: You39。re , aren39。t you?(反意問(wèn)句)Function Study: Giving Explanation(解釋)教學(xué)重點(diǎn)：國(guó)際時(shí)差知識(shí)；叫早服務(wù)的基本交際用語(yǔ)；表示解釋的常用語(yǔ) 教學(xué)難點(diǎn)：反意問(wèn)句PART Ⅲ FOOD AND BEVERAGE DEPARTMENT餐飲部UNlT l At the Bar(酒吧)（4課時(shí)）教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)教學(xué)內(nèi)容INTRODUCTION The Manager’s Remarks（經(jīng)理的話）ll Shanghai Cocktail(上海雞尾酒）l2 Chinese and Foreign Wines（中外酒類(lèi))13 Passing on a Message(傳遞口信)Structure Study: What to do(不定式)Function Study: Stating Preference(抉擇)教學(xué)重點(diǎn)：酒吧服務(wù)形式和酒水知識(shí)介紹、酒水服務(wù)交際用語(yǔ)；不定式；表抉擇常用語(yǔ)教學(xué)難點(diǎn)：酒吧服務(wù)形式和酒水知識(shí)介紹；不定式；酒水服務(wù)情景模擬訓(xùn)練UNlT 2 Seating the Diners(顧客就座)教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)教學(xué)內(nèi)容21 Receiving the Diners(接待顧客)22 A Reservation Call(訂餐電話)23 When the Restaurant Is Full(餐廳客滿(mǎn)時(shí))Structure Study: may might could can39。t must have done(情態(tài)動(dòng)詞)Function Study: Asking for Repetition(請(qǐng)求復(fù)述)教學(xué)重點(diǎn)：餐廳迎送員和服務(wù)員的素質(zhì)要求、工作程序、模擬服務(wù)情景訓(xùn)練；請(qǐng)求復(fù)述常用語(yǔ)教學(xué)難點(diǎn)：模擬服務(wù)情景訓(xùn)練；情態(tài)動(dòng)詞UNlT 3 Taking Orders(點(diǎn)菜)教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)教學(xué)內(nèi)容31 Helping to Order Dishes(幫助點(diǎn)菜)32 Chinese Food(中國(guó)菜)33 Wine Orders(點(diǎn)酒）Structure Study: who whom whose which that when where(定語(yǔ)從句)Function Study: Making Suggestions(建議)教學(xué)重點(diǎn)：推銷(xiāo)菜式技巧和交際用語(yǔ)；點(diǎn)菜、點(diǎn)酒服務(wù)程序和交際用語(yǔ)；模擬服務(wù)情景訓(xùn)練；表建議常用語(yǔ)教學(xué)難點(diǎn)：模擬服務(wù)情景訓(xùn)練；定語(yǔ)從句UNlT 4 Serving Dishes(上菜)教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)教學(xué)內(nèi)容41 Misserving(上錯(cuò)菜）42 Normal Service for a Chinese Banquet(中式宴會(huì)的正規(guī)服務(wù))43 Offering Room Service(提供客房?jī)?nèi)用餐服務(wù))Structure Study: if(真實(shí)條件從句和非真實(shí)條件從句)Function Study: Apologizing(道歉)教學(xué)重點(diǎn)：中式宴會(huì)的上菜程序；上菜出錯(cuò)的處理辦法和基本交際用語(yǔ)，客房用餐服務(wù)程序和基本交際用語(yǔ)；模擬情景訓(xùn)練教學(xué)難點(diǎn)：非真實(shí)條件從句；模擬情景訓(xùn)練UNIT 5 Birthday Party(生日晚會(huì))教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)教學(xué)內(nèi)容51 Going to a Chinese Birthday Party(參加中式生日宴會(huì))52 The Longevity Noodles(長(zhǎng)壽面）53 Birthday Cake(生日蛋糕)Structure Study: what is(what從句)Function Study: Expressing Wishes and Congratulations(祝愿和慶賀)教學(xué)重點(diǎn)：中國(guó)生日宴會(huì)相關(guān)知識(shí)；what從句；表達(dá)祝愿和慶賀教學(xué)難點(diǎn)：無(wú)UNIT 6 Ways of Paying(付款方式)教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)教學(xué)內(nèi)容61 Signing the Bill(簽帳單)62 Paying with the Credit Card（用信用卡來(lái)付帳)63 How to Pay for a Dinner Party of 200 People(200人宴會(huì)如何結(jié)算）Structure Study: Ving(動(dòng)句詞和現(xiàn)在分詞)Function Study: Asking for Opinions(征求意見(jiàn))教學(xué)重點(diǎn)：客人結(jié)帳時(shí)的服務(wù)內(nèi)容和基本交際用語(yǔ)，模擬結(jié)帳情景進(jìn)行訓(xùn)練；征求意見(jiàn)常用語(yǔ)教學(xué)難點(diǎn)：動(dòng)句詞和現(xiàn)在分詞五、考核該門(mén)課程為考查。成績(jī)?yōu)?00分制，學(xué)生總評(píng)成績(jī)?nèi)Q于學(xué)生的出勤情況、課堂參與、課后作業(yè)和期末考試成績(jī)，其中出勤占10%、課堂參與和課后作業(yè)占40%；期末考試占50%。考試采用教師提問(wèn)、角色扮演、情景模擬等口語(yǔ)形式考察學(xué)生對(duì)以酒店英語(yǔ)的掌握情況。六、教材及教學(xué)參考書(shū)教材：《飯店情景英語(yǔ)》郭兆康主編復(fù)旦大學(xué)出版社；2000年參考書(shū)：《實(shí)用酒店英語(yǔ)》大連理工大學(xué)出版社出版作業(yè)：本門(mén)課是一堂知識(shí)應(yīng)用性極強(qiáng)的課程。因此，每一次課后要求學(xué)生對(duì)所學(xué)的知識(shí)進(jìn)行模擬操練。并在第二次上課時(shí)組織對(duì)前一次課的檢查，加強(qiáng)理解和應(yīng)用。第五篇：旅游英語(yǔ)之酒店預(yù)訂旅游英語(yǔ)之酒店預(yù)訂Part1 Useful words and phrases:預(yù)訂：book ,reservereservation套房：suite可供應(yīng)的：available確認(rèn): confirm帳號(hào)：account各式各樣的：sundry盡快：ASAP: as soon as possible押金：deposit/ booking fee單人間：single room雙人間：double /twin room標(biāo)準(zhǔn)間：standard room商務(wù)套房：business suites豪華套房：deluxe suites對(duì)某人方便：be convenient for expressions:Greetings（招呼語(yǔ)）Hello/ good morning / good afternoon,(this is ……,)Sir/ to …… I help you? / What can I do for you? / Is there anything I can do for you? Enquiries:（問(wèn)詢(xún)）What kind of room would you like?How long will you be staying?Which floor would you like to live in, facing the street or facing the back? What sundry services do you need?Do you have any special needs?Make suggestions(提供建議)Sorry, the room is not available now, how about/what about…?If it’s convenient for you/ if you don’t mind maybe you could consider … Make sure the reservation(確認(rèn)預(yù)定)OK, I have known your confirm the to some regulations, you need to pay the booking fee.（Our account is xxxxxxxxxxxx, Bank of China）.結(jié)束語(yǔ)：Thank you for your day!I really hope you’ll have a pleasant stay at our ’m glad to be of your look forward to meeting you again.