【正文】 運(yùn) Good luck to you!1祝您成功 Wish you every success!1祝您旅途愉快 A pleasant journey!答謝和答應(yīng)語1謝謝您Thank you(very much)!1謝謝您的幫助 Thank you for your 、太感謝您了It’s very kind of 、別客氣不用謝 You are wele./ Not at all./ Don’t mention 、很高興為您服務(wù) It’s my 1很抱歉I’m 、對不起Excuse 、對不起,讓您久等了 Sorry to have kept you 、我為此道歉I apologize for 2我能幫您什么嗎? Can I help you? /What can I do for you?2有什么能為您效勞的? Is there anything I can do for you?2我能借用您的電話嗎? May I use your phone?2我可以知道您的名字嗎? May I have your name please?2您可以把名字簽在這兒嗎? Can you sign here, Sir?2先生,您想要點(diǎn)什么? What would you like, Sir?指路用語2上樓Go upstairs下樓Go It’s on the second 、請這邊走This way, 、往右轉(zhuǎn)Turn right, 、在大廳靠近大門 It’s in the lobby near the main 、在走廊盡頭It’s at the end of the 3請走好Mind your 、請當(dāng)心Be careful, 、請別遺忘您的東西 Please do not leave anything 、請不要在這里抽煙Do not smoke here, 3等會兒見See you 、明天見See you 、再見,謝謝您的光臨Good bye and thank you for your 、再見,希望再見到您Good bye and hope to see you 、一路平安!Have a nice trip.(二)餐廳服務(wù)中常見用語預(yù)訂Good morning/afternoon/evening.(The name of the restaurant and your name)May I help you? 早上/下午/晚上好，某某餐廳，我能為您做些什么？How many people ,please?請問共有多少人用餐？迎賓Good morning/afternoon/ to our restaurant.早上(中午、晚上)好，歡迎光臨。May I help you, sir/madam?我能為您做什么，先生/女士？Do you have a reservation, sir/madam?請問您有預(yù)訂嗎，先生/女士？would you like to sit here?您喜歡坐這里嗎？Excuse me ,would you share the table with that gentleman(lady)?對不起，您跟那位先生（小姐）合用一張臺好嗎？點(diǎn)菜Are you ready to order now?請問可以為您點(diǎn)菜了嗎？May I take your order now？請問可以為您點(diǎn)菜了嗎？What would you like to start?請問先給您上些什么？1Please wait a minute ,I’ll arrange it for ，我馬上給您安排。 look ate the menu 。1What wines would you like to drink ?We have……您喜歡喝點(diǎn)什么酒？我們有……1What would you like to eat?您喜歡吃點(diǎn)什么？1Would you like some dessert?飯后您喜歡吃點(diǎn)甜品嗎？1All ’ll make contact with the cook and make you ，我跟廚師聯(lián)系一下，會使您滿意的。1Can I arrange a snack for you if you are pressed for time?如果您趕時(shí)間的話，我給您安排一些快餐飯菜好嗎？1Sorry ,I’ll let you know when I make ，我問準(zhǔn)確便馬上告訴您。征詢意見1Excuse me ,May I take this chair?對不起，我可以用這張椅子嗎？Is everything to your satisfaction?請問您對一切還滿意嗎？2Is everything all right with your meal?請問您對用餐還滿意嗎？2Would you care for another drink?請問您還需要一杯飲料嗎？2Is it enough?您的菜夠嗎？2May I take away this dish?我可以撤掉這個(gè)盤子嗎？致歉2I’m terribly sorry for such a mistake.我為這樣的魯莽向您道歉。2I’m terribly sorry, sir/ must apologize.實(shí)在對不起，先生/女士，我很抱歉。2Is there anything else I can do?我還能為您做些什么？解決抱怨2Do you have any criticism on our service or dishes?您對我們的服務(wù)和菜肴有什么意見嗎？2I’m should have asked if you care for sour ，我該事先問一問您是否喜歡酸味菜。Would you kindly tell us if there is anything in the dishes and other respects that needs improvement?請您告訴我們在菜和其它方面是否需要改進(jìn)？3Please do accept our apologies and be assured that we’ll do our best to improve our 。請相信我們將一定盡力改進(jìn)我們的工作。3Thank you for your good words and ’ll try our best to improve our 。我們將一定盡力改進(jìn)我們的服務(wù)。3I39。m very sorry, 39。ll return your...to the ．我會把您點(diǎn)的．．．．．．退回廚房．3I39。m very sorry, ’ll bring you another one/，先生．我會替您送來另一份（瓶）3I39。m very sorry, ’ll bring you son ，先生．我會幫您多取一些來．3Is there anything wrong with your order, sir?您點(diǎn)的菜哪里不對，先生？3What would you like me to do?您要我做些什么？3There will be no charge for is the pliments of the is on the ．這是經(jīng)理免費(fèi)附贈的．這由公司請客．3I39。m very sorry for my mistake(clumsiness).我為我的錯(cuò)誤（笨拙）道歉．I39。m very sorry to have spoilt(ruined)your （毀壞）了您今晚的興致．4I’d like to apologize for our I clean it up for you?我為我的粗心道歉．我可以替您清理嗎？4We39。re very sorry for the enjoy your ．請享用您的午餐．送餐服務(wù)Room service4Good ’s room service ，我是送餐部的．4Would you like to have something more beside the continental breakfast, sir?先生，除了大陸式早餐，您還要?jiǎng)e的嗎？4Yours is a very wise choice, sir?您真會選擇，先生．4Just feel free to call the Room 39。re always at you ．我們樂于為您服務(wù)．4What39。s the problem, sir? Can I be of some assistance?先生，出了什么事？我能替您做點(diǎn)什么？4You have to pay twenty percent service charge if you want to have the meal sent to your ，得付20％的服務(wù)費(fèi)．4I39。d like to have a snack sent up to my ．50、Would you bring the supper to my room?能將晚餐送進(jìn)我的房間嗎？5What would you like to have for breakfast?早餐要點(diǎn)什么？宴會服務(wù)Banquet service5When would you like your banquet?請問宴會什么時(shí)候舉行？5How much would you like each table at?請問每桌標(biāo)準(zhǔn)是多少？5May I know what the banquet is for?請問這個(gè)宴會是什么類型的？5Is there anything special you39。d like to have on the menu?您對菜單有什么特殊的要求？酒店餐廳常用英語詞匯中餐餐具用品筷子Chopsticks古典杯Old Fashion Glass筷架Chopsticks Rack 烈性酒杯Maotai Glass筷套Chopsticks Bag雞尾酒杯Cocktail Glass 調(diào)味碟Soy Sauce Dish冰桶Ice Bucket湯碗Soup Bowl 酒籃Wine Basket中餐常見原料豬肉Pork肝liver雞肉chicken小蝦shrimps鳳尾魚Longtailed Anchovy鴿子 pigeon蟹crab牛肉Beef海參 seaslug鱸魚perch乳豬suckingpig 石斑魚Roach燕窩birdnest大蝦 prawns龍蝦lobster羊肉Mutton田雞 frog魚翅 shark’s fin桂魚 mandarinfish中餐廳常用酒水中國白酒Spirit紅茶Black Tea花茶Jasmine Tea磚茶Brick Tea茅臺酒Mao Tai黃酒Yellow Wine紹興酒Shao Xing Wine檸檬茶Lemon Tea飯店專業(yè)名詞服務(wù)員 Waiter安全部Security Department女服務(wù)員 Waitress工程部Engineering Department領(lǐng)班Captain財(cái)務(wù)部Financial Department 收銀員Cashier客房部HouseKeeping Department調(diào)酒師Bartender 受理預(yù)訂Receiving Reservations問候客人Greeting guests請客人等候Asking the guests to wait對餐桌不滿意The table is unsuitable 當(dāng)預(yù)訂的餐桌被其他客人占了A reserved table has been given away展示菜單Presenting the menu點(diǎn)菜服務(wù)Taking the guest39。s order推薦飲料Remending drink時(shí)刻關(guān)注客人Giving continual attention 處理投訴Handling plaints甜品服務(wù)Offering desserts呈遞賬單Presenting the bill