【正文】 ment the PM program in … department May 2023 Dec. 2023 Rotate to … position to get further understanding of business operation Jan 2023 May 2023 Examples 舉例 : Development Actions 發(fā)展行動 ? Training 培訓(xùn) ? Coaching and Feedback 教練、反饋 ? Counseling咨詢 ? Review 審核 Development Actions 發(fā)展行動 Coaching Feedback 教練、反饋 Good Communication Skill 良好的溝通技巧 Coaching教練 Coaching is the following up of feedback, incl. Solving the problem and action plan. 教練是對反饋的跟進， 包括解決問題及行動計劃等。 Feedback反饋 Effective feedback describes the behaviors under specific situation 有效的反饋是對于員工 具體情境下行為的反饋 Feedback: The IDEAL State 給予反饋的理想狀態(tài) F = Frequent 時常 A = Accurate 準確 S = Specific明確具體 T = Timely 及時 Preferred approach… “Your presentation this morning went well. You conveyed very clearly the supporting rationale. In fact, the team agreed with your remendation and we’ll be moving ahead. One suggestion I’d make for future presentations is spending less time on the alternatives considered. That way the audience remains clear on what’s being proposed.” One approach… “That was a great job on the presentation you did last month. I got a few ments about how it could have been shorter, but overall you did fine. Keep up the good work!” Some examples例子 . . . Performance Appraisal 績效評估 What to be appraised? 評估什么 ? Results achievements 工作結(jié)果評估 – Objectives 目標 – Responsibilities/key results areas 職責 ? Performance factors 表現(xiàn)因素評估 – Attitude in performing 工作態(tài)度 – Competence 能力 Rating and Weighting 分值與權(quán)重 The overall rating of Performance Appraisal should derive from both rating of objectives/responsibilities and performance factors. 表現(xiàn)評估的最終結(jié)果來自目標 /職責及表現(xiàn)因素的評估。 Weighting 權(quán)重： ? Objectives/Responsibilities = 60% 目標 /職責占 60% ? Performance factors = 40% 表現(xiàn)因素占 40% Performance appraisal 績效評估 . Initiative 主動性 . Problem solving 解決問題能力 . Customer oriented 客戶導(dǎo)向 . Team work 團隊精神 . Communication溝通技巧 Performance Factors 表現(xiàn)因素 Examples 例如： Five Levels of Performance 績效的五個等級 Termination 解雇 Training 培訓(xùn) Promotion 升職 1 2 3 4 5 UNACCEPTABLE 不合格 NEEDS IMPROVEMENT 需改進 MEETS REQUIREMENTS 達到要求 EXCEEDS REQUIREMENTS 超過要求 OUTSTANDING 表現(xiàn)突出 ? Performance well below expectations 表現(xiàn)大大低于期望 ? Immediate disciplinary action required 應(yīng)立即處罰 ? requires improvement in some areas 在某些領(lǐng)域需要改進 ?Is he/she new in the job? 是否為新員工？ ? Meets all objectives 達到所有目標 ?Minor shortfalls極少不足 ? Meet all objectives達到所有目標 ?Exceeds some objectives 超過一些目標要求 ? Exceed all objectives 超過各項目標 ?obvious at all area 在合方面都表現(xiàn)突出 Normal Distribution of 5 Performance Ratings 五個績效等級的正態(tài)分布 Unacceptable 不合格 Acceptable 需改進 Good 達到目標 Excellent 超過要求 Outstanding 表現(xiàn)突出 0% 5% 10% 70% 10% 5% Performance Appraisal Form 表現(xiàn)評估表 Priority Objectives/ Standards/ Rating Weight Responsibilities Measurement 30%. 20%. 15%. Deliver project XXX according Delivered by 15th of Apr 02 to time plan and project spec. Increase after delivering by over 3,8. Excellent Individual OPEX decreased by By 31st of Dec 02 Kr ,/year. Documented in the financial system, cost center XXX Outstanding Implement Performance Measured by Dialog, Dec 01: Management within XXX. All employees have set goals. Excellent All employees have PDdisc. Increased Empowerment index by over 30% Examples 舉例 :