五星級(jí)酒店英語培訓(xùn)手冊(cè)(72p-資料下載頁
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【正文】 緊急出口 Safety boxes 保險(xiǎn)箱 Presidential suite 總統(tǒng)套房 Single room 單人間 Standard room 標(biāo)準(zhǔn)間 Checkin 登記入住 Checkout 退房 Registration form 登記卡 Room charge 房價(jià) Service charge 服務(wù)費(fèi) Discount 折扣 Identification 身份證 Operator 總機(jī) Elevator 電梯 Deposit 定金 Passport 護(hù)照 Tariff 房價(jià)表 Baggage/luggage 行李 Face south 朝南 Trolley cart 行李車 Special rate 優(yōu)惠價(jià) Arrival time 到達(dá)時(shí)間 Department time 離開時(shí)間 Flight number 航班號(hào) Message 留言 Envelope 信封 Receipt 收據(jù) Cheque 支票 Breakfast voucher 早餐券 Credit card 信用卡 Morning call 叫醒服務(wù) 二、基本句型 Basic Sentences 1. Do you have a reservation?/ Have you a reservation? 您預(yù)訂過嗎？ 2. How long will you be staying ? 您將要住多久？ 3. May I know your name and room number? 您能告訴我您的名字與房間號(hào)碼嗎？ 4. Here is your key card, please keep it until you check out. 這是您的鑰匙卡，住店期間請(qǐng)包管好。 5. Thank you for calling. We look forward to serving you. Goodbye. 謝謝您打電話來，我們期待為您服務(wù)，再見。 6. To whom should we send the bill? 我們應(yīng)該把帳單寄給誰？ 7. We are fully booked for all types of rooms on that night. 那天晚上各種類型的房間都預(yù)約額滿了。 8. We hope we’ ll have another opportunity of serving you. 我們希望另有機(jī)會(huì)為您效勞。 9. Could you show me your passport, please? 能出示一下您的護(hù)照嗎？ 10. Don’ t worry sir. I’ll call our Assistant Manager to help you now. 別著急，先生。我傳呼大堂 副理來幫您。 11. Our bellboy will your bags and show you the room. 我們的行李員會(huì)幫您拿行李，并領(lǐng)您去房間。 12. I’ m afraid it’ s against the hotel’ s regulations. 很抱歉，這違反酒店的規(guī)章制度。 13. We’ ll have to charge you 50 percent of the room rate extra, if you can’ t check out before 12: 中午 12： 00 前未離店的客 人需加收 50%的房費(fèi)。 14. Is there anything valuable or breakable in your bag? 您包里有貴重或易碎物品嗎？ 15. You can get your money changed at the Cashier’ s Desk. 您可以去收銀處兌換錢。 16. I’ m sorry, sir. There has been a mistake. Please wait a moment while I correct the bill. 對(duì)不起，先生，這里有些錯(cuò)，請(qǐng)您稍候，讓我更正 一下。 17. It takes about 30 minutes by taxi to the Xiaoshan Airport. The charge is 100 Yuan. 到蕭山機(jī)場大約需要 30 分鐘，費(fèi)用是 100 元。 18． Please give the slip to the taxi driver and he’ ll take you there. 請(qǐng)把這張字條交給出租車司機(jī)，他會(huì)送您到那里的。 is a brochure explaining hotel services. 這兒用說 明酒店的服務(wù)手冊(cè)。 are safety deposit boxes at the Front Desk. 總臺(tái)有存放貴物品的保險(xiǎn)箱。 a hotel policy, we require one day’ s room charge as deposit for guests without reservation. 根據(jù)酒店規(guī)定，對(duì)于沒有預(yù)訂的客人，我們要收一天的費(fèi)用作為押金。 you need a map or hotel card? 請(qǐng)問您要地圖或是酒店名片嗎 ？ ,you may keep the room until six O’ clock in the afternoon, but I’ m afraid I have to charge you a half day’ s room charge according to the hotel policy. 先生，您可將房間保留至下午 6 時(shí)，但根據(jù)賓館規(guī)定，恐怕我
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