【正文】 的物品在3個(gè)月后發(fā)還拾到者Distribute all the food a ood / drink/alcohol items to the finder after three days.未開封的食品類物品無人認(rèn)領(lǐng)在3天后發(fā)還拾道者Administrative Associate of Housekeeping Department should keep the record on file. 客房部相關(guān)人員要保持記錄All associates will take gate pass with the Lost and Found item when removing it from the hotel. 發(fā)還的物品拿出酒店時(shí)要有保安部及客房部經(jīng)理簽字的出門條Congener hotel product will not be treated as L amp。 F item.跟酒店相同的物品不能被當(dāng)作失物招領(lǐng)處理 Housekeeping – Policies amp。 Procedures Manual客房部 制度和流程指南Subject: MONTHLY LINEN INVENTORY主題：月度布草盤點(diǎn)Ref: 參考號：RMS HSKPSOP010Prepare by: Director of Rooms Division 起草：房務(wù)總監(jiān)Date: 日期：20070828Approved by: General Manager批準(zhǔn)：總經(jīng)理Date: 日期：20070828OBJECTIVE 目的To have accurate inventory figure so as to ensure adequate par of linen is provided for the Hotel operation. This will support the front line associates to provide efficient service to delight customers. 確保盤點(diǎn)的準(zhǔn)確性，保證酒店有正常運(yùn)作 的周轉(zhuǎn)量，支持前線員工給客人提供滿意的服務(wù)PROCEDURES 流程To issue memo to all relevant Departments 1 week prior to the inventory date. Include the specific time and venue for each concerned section and ways of preparation. 盤點(diǎn)前要提前一周發(fā)出備忘錄給相關(guān)部門，包括時(shí)間，地點(diǎn)，相關(guān)區(qū)域，路線。Room inventory should be checked monthly and Famp。B inventory should be checked every season. 客房布草盤點(diǎn)每月一次，餐飲布草盤點(diǎn)每季一次No dirty ones against clean ones exchange program will be conducted during the inventory period. 盤點(diǎn)期間不要進(jìn)行布草換領(lǐng)工作Linen room associates will visit each outlet during the respective outlet inventory taking period, each outlet is required to separate various type linen (dirty and clean ) aside and calculate the figure when the linen associates visits. During inventory taking, the Assistant Manager or Supervisor of each outlet must be on site during the whole process. 布草房員工將分別檢查每個(gè)餐廳場所，在檢查時(shí)間內(nèi)相關(guān)餐廳要將不同規(guī)格的布草（干凈和臟的）分門別類存放整齊，餐廳副理或主管要全程參與Associate is required to fill up with the inventory form against the physical linen figure and type in every guest room according to the items on the form. 員工要根據(jù)每間客房布草的種類，數(shù)量真實(shí)的填寫盤點(diǎn)表At the end of the duty, associate is required to count the actual figure of each kind of guest room linen inside the pantry. 下班前員工必須點(diǎn)數(shù)出工作間存放布草的真實(shí)數(shù)字和種類The Supervisor will collect all the responsible floors’ inventory form and submit to linen room in charge before off duty. 主管下班前收集好所有盤點(diǎn)樓層的盤點(diǎn)表遞交給布草房核數(shù)During the inventory taking period, no linen should be Changed. 在布草盤點(diǎn)期間，不要發(fā)放更換任何布草Uniform Room must finish all the linen counting in the department while Famp。B or guest room linen inventory is being taken. 制服房必須在盤點(diǎn)餐飲或客房布草后完成所有布草的計(jì)算工作A separate report recorded the figure of Famp。B linen amp。 guest room linen inventory taking should be piled within 3 days after the activity. 當(dāng)盤點(diǎn)完成后3天內(nèi)要將各項(xiàng)數(shù)據(jù)匯編完成Cc copies to Finance and concerned department head 附件抄送財(cái)務(wù)部及相關(guān)部門 Housekeeping – Policies amp。 Procedures Manual客房部 制度和流程指南Subject: MASTER KEY SIGN OUT PROCEDURE主題：萬能鑰匙簽領(lǐng)程序Ref: 參考號：RMS HSKPSOP011Prepare by: Director of Rooms Division 起草：房務(wù)總監(jiān)Date: 日期：20070828Approved by: General Manager批準(zhǔn)：總經(jīng)理Date: 日期：20070828OBJECTIVE 目的Ensure the safety of the keys and guest’s belongings to show our care and respect.確保鑰匙和客人財(cái)產(chǎn)安全，顯示我們的關(guān)注和重視PROCEDURES 流程Supervisor and Attendant take the floor master key when signing at work, Office coordinator is responsible for distribution. 主管和服務(wù)員在開始上班時(shí)領(lǐng)取鑰匙，文員負(fù)責(zé)鑰匙的發(fā)放Key must be handed out after signature has been verified by Office coordinator. 文員必須核實(shí)完相關(guān)人員簽字后，才能發(fā)放其鑰匙Office coordinator only handles one associate at one time. 文員只能給員工一個(gè)一個(gè)的發(fā)放鑰匙Mark correct record in the logbook including the floor no. date and signature. No one else can take the master key except after having signed out. 在登記本上正確記錄，包括樓層，日期時(shí)間，簽字，不簽字不能拿走鑰匙Place the key in the pocket of the trousers at work amp。 hook up with the trousers / skirt. 鑰匙鏈必須用掛勾勾在褲子或裙子上，然后將鑰匙放在兜內(nèi)Pay attention that there is no magnetic or hard items in the pocket. 注意兜內(nèi)不要有帶磁或堅(jiān)硬的物品Key is not bent or broken , if not inform Clerk or Supervisor . 鑰匙有斷裂的現(xiàn)象要通知文員或主管Key must not be lent to anyone of other departments after taking. 領(lǐng)取鑰匙后不得轉(zhuǎn)借給部門人員Clerk must check the distribution according to the record after pleting the distribution. 文員必須依照鑰匙發(fā)放記錄來檢查鑰匙的分配Pay attention to keys’ correct distribution. 注意鑰匙被正確的分發(fā)Lock the key box in case of loss. 為防止丟失，鑰匙柜必須鎖上 Housekeeping – Policies amp。 Procedures Manual客房部 制度和流程指南Subject: SIGN IN PROCEDURE主題：簽到程序Ref: 參考號：RMS HSKPSOP012Prepare by: Director of Rooms Division 起草：房務(wù)總監(jiān)Date: 日期：20070828Approved by: General Manager批準(zhǔn)：總經(jīng)理Date: 日期：20070828OBJECTIVE 目的Ensure correct attendance record in order to keep order and deliver key correctly.確保正確的員工出勤記錄，并正確的發(fā)放鑰匙PROCEDURES 流程Change into uniform 15 minutes earlier to ensure sufficient time to report to work.提早15分鐘更換制服，確保有足夠的時(shí)間去報(bào)到Check the cleanliness and condition of your uniform, no spots, damage or loose buttons. See ‘grooming amp。 personal hygiene’參照儀表儀容標(biāo)準(zhǔn)檢查你自己的制服，沒有污漬，破損，或紐扣丟失Men’s hair should not touch collar or your face No side burns. Women’s hair tied up neatly No heavy make up and nail polish. No long dangling earrings. Black color sock. Check whether name tag is worn properly.男員工發(fā)不過領(lǐng)，胡須剔干凈，女員工長發(fā)要盤起，不化濃妝，指甲光亮，不戴夸張耳飾。穿規(guī)定的鞋襪，名牌處于正確的位置Sign your name amp。 time on sign in sheet, radio (dect phone) and sign on key logbook amp。.get your section key.在簽到表上簽上名字和時(shí)間，簽領(lǐng)鑰匙和呼機(jī)Pay attention not to speak too loudly.注意不要大聲喧嘩Take your work sheet and floor key.領(lǐng)取工作表和樓層鑰匙Use the service elevator. Don’t walk around the floor talking in a loud voice.乘坐員工電梯，不要在樓層附近發(fā)出大的聲響 Housekeeping – Policies amp。 Procedures Manual客房部 制度和流程指南Subject: SIGN OUT PROCEDURE主題：簽退程序Ref: 參考號：RMS HSKPSOP013Prepare by: