員工服務技能大賽理論問答資料之前臺服務-資料下載頁
2025-07-06 17:09本頁面
【正文】 Is there a vacant room here?R―Good afternoon. What kinds of room do you want, single room or a double one?G―A single room is fine.R―The current rate of single room is ￥380 per night. How long do you intend to stay?G―OK. I will stay for about one week.R―You can have a room in third floor, the room NO. is 8316.G―I hope it’s quiet. I hate noise at night.R―It faces the courtyard. I think you’ll find it quiet.G―OK. That’s fine. R―Excuse me, sir. How will you pay your bill?G―Master card.R―OK. I’ll deal with it.a) G―I will leave the hotel this evening. Can I have my bill, please?R―May I have your name and room NO., please?G―Henry Green, room 8216.R―Yes, Mr. Green. I will make out the bill for you. And will you pay your bill, cash or credit card?G―I will settle it in cash.R―Thank you, Mr. Green. Here is your receipt.G―Can I leave my luggage until I am ready to leave this evening?R―Yes, you can. We will hold it for you. When will you be back?G―About 5 o’clock this evening.R―We will wait for you back. Have a nice day.G―Thank you.R－You are wele.6 / 6
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