【正文】
extent, promote the development of the urban public transportation in China, provides great convenience for people39。s life. University town is located in remote parts of the city, vast and numerous, demand for bus is big, people39。s living standards continue to improve, and the material supply cannot meet the demand of people39。s life this contradiction is increasingly prominent, the traffic problem in our country are especially apparent, especially in public transportation. But public transport is considered by the most efficient way to travel. Vigorously construction of public transportation is to meet the market demand a strong measures to ease traffic congestion. But for China, the developing countries, transit construction is the foundation, is also a top priority. Developed with the world munity, China wants to take public transportation construction must get rid of the backward situation. Based on kunming chenggong university city bus service quality present situation and existing problems on the basis of the analysis of and explores the relevant countermeasures to improve the quality of kunming chenggong university city bus service, and hope to be able to help in domestic urban transit business research.KEYWORDS: University town。Bus service。The quality of service。Problems and countermeasures附錄一 問卷編號(hào) 昆明市呈貢大學(xué)城公交服務(wù)質(zhì)量問卷調(diào)查您好!我是云南師范大學(xué)大學(xué)呈貢校區(qū)的學(xué)生,正在進(jìn)行一項(xiàng)關(guān)于呈貢大學(xué)城公交車服務(wù)質(zhì)量的調(diào)查,您真誠的回答對(duì)我們十分重要。以下問題的答案沒有正確或錯(cuò)誤之分,請(qǐng)您根據(jù)自己的真實(shí)想法進(jìn)行選擇。您的回答是匿名的,所有信息將完全保密,敬請(qǐng)放心。十分感謝您的支持與配合!1. 你的性別( )A. 男 2. 所在學(xué)校( )A. 師范大學(xué) 3. 你的年級(jí)( )A. 大一 ( ) ( ) 6. 你在周一到周五,等待公交車得花多長時(shí)間( )A. 小于10分鐘 7. 你在周末時(shí),等待公交車得花多長時(shí)間( )A. 小于10分鐘 8. 在乘坐公交車時(shí),你對(duì)你的財(cái)產(chǎn)安全擔(dān)憂過嗎( )A. 總是擔(dān)憂 ( )A. 有 ( )A. 幾乎沒有 ( )A. 完全不能滿足 12.(多選題)如果公交車增加班次,你希望什么時(shí)間段增加( )A. 早上和晚上 ( )A. 很不滿意 ( ) A. 合理 ( )A. 較高 16如果公交車增加班次,你希望增加去向的目的地為( )A. 火車站 :題目/選項(xiàng)很不滿意不滿意一般滿意很滿意車內(nèi)衛(wèi)生狀況車內(nèi)擁擠狀況司機(jī)服務(wù)態(tài)度司機(jī)駕駛平穩(wěn)度線路安排到站報(bào)站停車首末班車準(zhǔn)時(shí)情況發(fā)車時(shí)間間隔車上安全設(shè)備換乘便力度18. 你認(rèn)為地鐵的開通對(duì)公交車的乘車環(huán)境有改善嗎( )A. 大大改善 19. 你覺得呈貢大學(xué)城公交車服務(wù)哪一方面急待改進(jìn) ( )A. 質(zhì)量 20. 對(duì)于改善呈貢大學(xué)城公交車現(xiàn)狀你還有什么寶貴的建議和意見: