【導(dǎo)讀】YOU?reportingtothem.smoothly.Trainingleader?sguide. 13.Doexercise4.15.Doexercise5.16.Doexercise6.18.Closesession.

　　

【正文】 情景 A You?ve just moved your file room across the hall and in the process, the tax records for fiscal years ?63 through ?68 have gotten very mixed up. You need someone to pletely refile all the information. The one you feel is most qualified for the job, Chris Imbertson, loathes filing. As much as you?d like to give it to someone else, you know that Chris? experience and work style will get the job done quickly. 你剛巧搬遷文件室到對面大廳時， 63年度到 68年度的稅收記錄都混在了一起。你需要一個人重新歸檔這些文件。你感覺最合適做這項(xiàng)工作的人是 Chris Imbertson，但碰巧他厭惡文件歸檔。你正在猶豫是否給別人時，你知道 Chris的經(jīng)驗(yàn)和工作方式會使該工作迅速得到解決。 Situation 情景 B You?ve been put in charge of assembling a training manual for your division. Although you enjoy this kind of work, there aren?t enough hours in the day to do it, so you?ve decided to delegate part of the task to Mike/Michelle Callahan. His/her skills in writing and anization will be invaluable, but there is a small problem. Mike/Michelle tends to be overly aggressive, often pushy, when deadlines get close and you know his/her work relationships have suffered in the past because of this abruptness. 你被委派負(fù)責(zé)做你們部門的培訓(xùn)手冊。盡管你喜歡這種工作，但是白天的時間不夠，所以你想決定布置部分工作給Mike/Michelle Callahan。他 /她的寫作和組織能力十分寶貴，但有一個小問題。 Mike/Michelle 太過激進(jìn)，常常犯急，當(dāng)期限接近時，你知道她 /他的工作關(guān)系會由于急躁和言語的失當(dāng)而變得很緊張。 EVERYTHING YOU WANT TO KNOW ABOUT SUPERVISION OHP 13 Wele to our Supervisory Skills Workshop! Situation 情景 C You?ve been given the task of picking a new puter system for your sales department. In order to make the best decision, you need information on prices, patibility, software, hardware, and maintenance agreements, among a host of other variables. You choose to delegate the groundwork to Jay, your department?s resident puter buff. Although you know Jay has the background to find out what you need, you?re a little concerned that he/she will go overboard and collect much more information than you need, wasting time in the process. 你受命為銷售部挑選一種新的電腦系統(tǒng)。為了做最佳的決定，你需要價格、兼容性、軟件、硬件、以及維修保養(yǎng)的合同，以及其它一切的變數(shù)。你準(zhǔn)備把基礎(chǔ)工作布置給 Jay，盡管你知道 Jay的經(jīng)歷可以幫你找到你的需要，但你還是有點(diǎn)擔(dān)心他做過了，浪費(fèi)了許多時間做一些沒必要的工作。 Situation 情景 D You?re way behind schedules on producing the pany?s annual report. You know that if you can get the word processing from all the other departments coordinated, you can move ahead with other tasks. You decide to put one of the best procedures in the word processing area, Aaron/Erin, in charge of pulling together all the other departments? work. While you know he/she will do an excellent job, you also know it will put him/her in authority for a brief time over his/her peers. You are concerned about the problems this might cause. 你在完成公司年度報(bào)告時有些滯后。你知道如果你能從相關(guān)部門得到文字處理的內(nèi)容，你就可以騰出手來做其它的任務(wù)。你決定由 Aaron/Erin來負(fù)責(zé)統(tǒng)籌其它部門的工作。你相信他 /她會出色完成任務(wù)，為此需要讓他們領(lǐng)導(dǎo)其它同事一段時間，但同時你擔(dān)心會因此造成一些問題。 APPENDIX C: EXERCISE 4 EVERYTHING YOU WANT TO KNOW ABOUT SUPERVISION OHP 14 Wele to our Supervisory Skills Workshop! Apply the video?s teaching points on discipline to the following example. After you?ve read through it, we?ll discuss how you?d approach the problem. 把錄像中的有關(guān)紀(jì)律的教學(xué)要點(diǎn)聯(lián)系到下列例子中。在你讀過后，我們再討論你是如何解決該問題的。 Robert Kramer has always been one of the best performers in your department. He?s highly results oriented and yet is a “team player,” always there when his coworkers need a helping hand. Lately, his performance has slipped. He?s missed his three deadlines this month and the work he has gotten in has been sloppy. His last report had four calculation errors and was missing the executive summary for which you had asked. When you talked to him two weeks ago about the change in his performance, he made an earnest pledge to change. Unfortunately, that?s not happening, and today he missed another deadline. 你部門表現(xiàn)最好的員工之一 Robert Kramer是一個追求結(jié)果的人，同時也是一個富有‘團(tuán)隊(duì)精神’的人，在別人需要時總是能提供協(xié)助。最近，他的表現(xiàn)有所滑坡。本月他錯過了三個最后期限并且他的工作質(zhì)量也非常地臃腫。他的最近的一個報(bào)告有四個計(jì)算錯誤，并缺了你要求的總結(jié)。兩周前當(dāng)你同他談他的工作表現(xiàn)時，他做出了一個真誠的保證。不幸的是承諾并未兌現(xiàn)，今天他又錯過了另一個最后期限。 APPENDIX D: How can I set a climate for motivation? 附錄 D 我應(yīng)如何創(chuàng)造一種激勵士氣的氛圍？ EXERCISE 練習(xí) 5 1. When trying to identify ways to help employees motivate themselves, ask yourself these questions當(dāng)盡力去找到能激勵員工的方法時，也問你自己同樣的問題 : 2. With the answers to the above questions in mind, in what ways have you built or helped to tear down this employee?s motivation? 在腦海中有了上述問題的答案后，列下自己曾怎樣挫傷過或幫助過員工提升士氣？ 3. Think about the four motivators mentioned in the video 想一想錄像中的四個激勵因素： Acplishment 成就感 Responsibilities 責(zé)任感 Discretion 判斷力 Learning and growth 學(xué)習(xí)和成長 Keeping this list and your answers to questions two and three in mind, write down the things to do that you feel could increase the motivational climate of that employee. 有了這些激勵因素以及問題 2和 3的答案后，寫下你認(rèn)為可以創(chuàng)造提升員工士氣氛圍的幾件事。 4. Write down 3 action steps you?ll take to bring this about and the dates on which you will take them. 寫下 3個行動計(jì)劃，并注明行動時間。 5. Consider setting aside time regularly to think through this information on your employees. While it may seem to absorb a lot of time, motivated employees are worth the investment. 留出時間把你的員工全部考慮一 遍。盡管可能花時間，但提升員工士氣值得如此。 APPENDIX E: Exercise 6 EVERYTHING YOU WANT TO KNOW ABOUT SUPERVISION OHP 15 Wele to our Supervisory Skills Workshop! 附錄 E 練習(xí) 6 Instructions指導(dǎo) : Select eight items from the list below that you feel inspire you to do your best jobs. Put a check mark on the line to the left of those eight statements. 選擇清單中八個你認(rèn)為最能激勵你自己做好工作的項(xiàng)目。在陳 訴句的左邊做好符號。 Of the eight you?ve chosen, rank them in order of importance (most important is “1”, etc.) in the boxes to the right of the statement. 在八個你選擇的項(xiàng)目中，在右邊的框內(nèi)按重要性排列先后順序（最重要的是“ 1”，以此類推） 1. The chance to do a good job. 有機(jī)會去做好一項(xiàng)工作。 2. Getting along well with coworkers. 同同事友好相處。 3. Opportunities to do interesting projects. 去接觸一些令人感興趣的工作的機(jī)會。 4. Knowing what is going on in the anization. 知道酒店內(nèi)所發(fā)生的一切。 5. Feeling my job is important. 感覺我的工作的重要性。