生產(chǎn)運(yùn)作管理之第三章productandservicedesig-資料下載頁(yè)
2025-01-11 10:58本頁(yè)面
【正文】 s guests to seats, pulls out chairs, and places napkins in their laps Menus No menu Menus on the table Recite menu。describe entrees and specials Bread No bread offered at the table Serve bread and butter Assortment of hot breads and hors d39。oeuvres Ordering Guests pick their food Take orders At table。taken personally by maitre d39。 from buffet line Salads Salad bar Prepare orders Individually prepared at table Entrees Entrees offered on the buffet Entr233。e(15 choices) Expand to 20 choices。 add flaming or sizzling dishes, deboning fish at the table Desserts Dessert bar Desert(6 choices) Expand to 12 choices Beverages Guests get their drinks from Beverage(6choices) Add exotic coffees, wine list, liqueurs the drink station Service during the meal No service Serve orders Separatecourse service。 handgrind pepper Payment Paid at entry to buffet Collect payment Choice of payment, including house accounts Table clearing Guests are asked to bus the Bus boy clears table at the end Bus boy clears table throughout the table themselves meal KEY TERMS ? Contract manufacturer An anization capable manufacturing and /or purchasing all the ponents needed to produce a finished product or device. ? Core petency The one thing that a firm can do better than its petitors. The goal is to have a core petency that yields a longterm petitive advantage to the pany. ? Quality function deployment A process that helps a pany determine the product characteristics important to the consumer and to evaluate its own product in relation to others. ? House of quality A matrix that helps a product design team translate customer requirements into operating and engineering goals. ? Value analysis/value engineering(VA/VE) Analysis with the purpose of simplifying products and processes by achieving equivalent of better performance at a lower cost. ?Concurrent engineering Emphasizes crossfunctional integration and concurrent development of a product and its associated processes. CASE STUDY: IKEA ?Small space IKEA ?/small_spaces/ ?Small space closet ? THANK YOU!
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