生產(chǎn)運作管理之第三章productandservicedesig(參考版)
2025-01-14 10:58本頁面
【正文】 add flaming or sizzling dishes, deboning fish at the table Desserts Dessert bar Desert(6 choices) Expand to 12 choices Beverages Guests get their drinks from Beverage(6choices) Add exotic coffees, wine list, liqueurs the drink station Service during the meal No service Serve orders Separatecourse service。 from buffet line Salads Salad bar Prepare orders Individually prepared at table Entrees Entrees offered on the buffet Entr233。oeuvres Ordering Guests pick their food Take orders At table。 escorts guests to seats, pulls out chairs, and places napkins in their laps Menus No menu Menus on the table Recite menu。PRODUCTION AND OPERATIONS MANAGEMENT X Zhujun Guangdong Polytechnic Normal University ( 1 ) Introduction of Production and Operations Management (2） Operations Strategy （ 3） Product and Service Design （ 4） Process Selection (5） Service Process Design （ 6） Choice of Technology? （ 7） ProcessFlow Analysis （ 8） Managing Quality (9 ) Quality Control and Improvement （ 10） Supply Chain Management （ 11） Forecasting （ 12） Facilities and Aggregate Planning （ 13） Scheduling Operations （ 14） Project Scheduling （ 15） IndependentDemand Inventory （ 16） Materials Requirements Planning （ 17） JustInTime Manufacturing III PRODUCT AND SERVICE DESIGN ? Product design process ? The product development process ? QFD ? Value analysis TASK ?Understand the product development process for both manufactured and service products. ?Demonstrate how the development of products can have significant economic impact on the firm. ?Align design with the desires of the customer by using quality function deployment(QFD) concept. ?Be introduced to product development performance measures. THE PRODUCT DESIGN PROCESS ? Companies specialized in the design of products ? Contract manufacturers: an example from automobile industry(headlight and taillight assemblies, the electronic equipment) Fox ? Core petency: there are three characteristics 1. It provides potential access to a wide variety of
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