【導(dǎo)讀】預(yù)警系統(tǒng)的建設(shè)和維護(hù)，以確保產(chǎn)品安全問題得以快速、有效的解決和處理，并滿足國家關(guān)于缺陷汽車產(chǎn)品召回管理規(guī)定的要求。本程序由上汽通用五菱汽車股份有限公司提出。本程序由上汽通用五菱汽車股份有限公司質(zhì)量部歸口。本程序由上汽通用五菱汽車股份有限公司質(zhì)量部負(fù)責(zé)組織起草。本程序如出現(xiàn)文字理解歧義，以中文為準(zhǔn)。全的國家標(biāo)準(zhǔn)的情形。性的質(zhì)量問題，采取售后服務(wù)市場活動(dòng)。正常保養(yǎng)及維護(hù)時(shí)，服務(wù)站給予特殊維修?；氐确绞较淙毕莸倪^程。動(dòng)決策，并全面領(lǐng)導(dǎo)公司汽車召回工作。

　　

【正文】 he media, government departments Quality performance evaluation engineer FPT anizes the investigation， fills in FPE investigation report Quality Dept anizes related dept responsible personnel to review the FPE investigation report and proposes the field action suggestions ExCom decisions Implement the vehicle recall action Quality Dept anizes to develop the recall plan Implement field service Implement special maintenance Quality Dept piles the product defect report and submit to the national and group superintendent dept ExCom approves the recall plan Send the recall plan to the national supervision depts. for filing Implement the recall plan by the depts Quality Dept tracks and checks the implementation Quality Dept reports (the national/SAIC supervision depts. if necessary) on the work status Quality Dept anizes effectiveness evaluation after the recall is finished Quality Dept submits the final report to the pany, the national and SAIC supervision depts Close the issue, Quality Dept saves the records Aftersales Dept anizes to develop the special maintenance proposal ExCom approves the proposal Aftersales Dept sends the proposal to Quality Dept for filing and anize its implementation Aftersales Dept anizes to develop the field service activity plan ExCom approves the field service activity plan Aftersales Dept sends the proposal to Quality Dept for filing and anize its implementation Aftersales Dept reports the proposal implementation status to the pany and send a copy to Quality Dept for filing When the activity is over, Aftersales Dept submits the final report to the pany and sends a copy to Quality Dept for filing. Aftersales Dept reports the proposal implementation status to the pany and send a copy to Quality Dept for filing Aftersales Dept submits the final report to the pany and sends a copy to Quality Dept for filing. Per Problem Solving Procedure 上汽通用五菱汽車股份有限公司 20201227 發(fā)布 20201230 實(shí)施 7 表 Sheet 市場表現(xiàn)評(píng)估調(diào)查報(bào)告 Field Performance Evaluation Investigation Report 1 問題報(bào)告 Condition report 2 問題發(fā)現(xiàn) Condition discovery 3 問題分析 issue analysis 懷疑或已知的原因 doubt or known issue 問題可能造成的后果 likely result 問題的技術(shù)解釋 technic explain 問題的技術(shù)解決方案 technic settle plan 4 問題的相關(guān)情況 issue related status 問題存檔報(bào)告的數(shù)量 quantity file report 可疑車輛車型 doubt vehicle type 可疑車輛數(shù) (包括 VIN 清單 )doubt vehicle count( list) 可疑車輛制造車間 doubt vehicle manufacture shop 可疑車輛生產(chǎn)時(shí)間 (包括斷點(diǎn)號(hào) )doubt vehicle produce time 可疑車輛 分布 doubt vehicle distribution 可 能 發(fā) 生 問 題 的 概 率 issue occur probability 5 零件供應(yīng)商parts supplier 名稱 name 零件標(biāo)識(shí)及可供區(qū)別的特征 part mark and character 6 問題解決行動(dòng)issue settle action 應(yīng)急修理 urgent mending 生產(chǎn)修理 produce mending 可能的市場修理 likely market mending 7 預(yù)防性行動(dòng)分析 preventability action analysis 程序不存在 (或不充分、失敗 )procedure inexistence(or insufficiency) 責(zé)任方 owner 預(yù)防性行動(dòng) preventability action 8 問題存在于其它生產(chǎn)區(qū)域的可能性 possibility of issue in other production area 9 FPT市場行動(dòng)建議及計(jì)劃 (可附頁 )FPT market act proposal and plan 10 市場行動(dòng) 成本估計(jì) market action cost estimate 11 進(jìn)行市場行動(dòng)的理由 market action reason 12 行動(dòng)日志 action log 注： FPE 調(diào)查報(bào)告應(yīng)包括但不僅限于上述內(nèi)容。 Note: FPE investigation report shall include but not limit to the above content.