酒店值班經(jīng)理每日工作內(nèi)容(編輯修改稿)
2024-10-21 03:37 本頁面
【文章內(nèi)容簡介】 晨6:30，14:30和22：30)檢查員工的儀容儀表(制服，名牌，頭發(fā)，鞋，指甲，襪子，化妝，態(tài)度，精神面貌) takeover正常交接班 VIP departure list and check their bills, ensure there is no ，并檢查他們的帳單，確保準確無誤。 all sectionsConcierge, GSC, BC, Reception, Health ，賓客服務中心，商務中心，前臺接待，健康中心。7.(7:00am amp。 15:00)Check arrivals preparation(Resv forms, VIP, group, FITs)clear about their arrival time and limousine arrangement.(早晨7:00和15:00)檢查客人到店的準備情況(預訂單，VIP，團隊和散客)，清楚地了解他們的抵店時間和用車安排。 VIP room 。9.(Constantly)Organize the whole lobby sure all guest movement and behavior is in control.(始終)環(huán)顧整個大廳，確保所有客人的活動和行為都在自己的掌控之下。 amp。 ensure roomescort of all arriving 。11.(Every hour)check 9500, 9600, 9601, 9602, 9605, 9607, 9609, 9600, 9601, 9602, 9605, 9607, 9609,9700。 arriving groups resume, clear about payment and room ，明確付款方式和房間安排情況。13.(12:00)Check due out rooms.(12:00)檢查預退房間情況。 arriving rooms 。 your rounds in hotel 。 all guest plaints。log in book, for the outstanding case there must be a plete report in 。在交班本中做記錄，對典型的案例，要有一個完整的書面報告。17.(9:00am amp。 15:00 amp。 21:00)Check room discrepancy report and file.(上午9:00和15:00和21:00)檢查房態(tài)差異報告并存檔。 lobby status(lightings and background music).檢查大堂燈光和背景音樂情況。 pigeon hole at least 2 times a 。 the whole lobby areas and FO all areas are clean and 。 supplies and make 。 group breakfast arrangement amp。 municate with Famp。，做好團隊早餐的安排。 front desk cash 。 GSA’s shift 。 least 2 vacant rooms should be checked and plete room inspection list(with problem one)to HSKP immediately and follow up ，完成房間檢查表(有問題)，及時通知客房部并跟蹤處理的結(jié)果。 which need special attention amp。 must be 。27.(7:00am amp。 13:00)(15:00 amp。 18:00)Print trace report amp。 follow up(2 times per shift)(早晨7:00和13:00)(15:00和18:00)打印跟蹤報告并跟進(每班2次) GSTS amp。 PCR enrollment每天的客人滿意度調(diào)查報表和引入優(yōu)悅會會員。 check profile modification at least 5 rooms per ones with problems must be corrected ，有問題的必須立即處理。 PSB data ensure no problem and SIGN YOUR NAME on each of hold all onduty DM responsible for any mistakes on your shift PSB 。確保沒有問題，并在每份上簽你的名字。當班值班經(jīng)理對自己所在班次的公安局登記信息負全責。 courtesy call at least 4 rooms morning shift and afternoon shift, make record and update in DM put the courtesy call record book on FOM table before you off ，在電腦里做記錄并更新。下午班次的值班經(jīng)理在下班之前把問候電話紀錄表放到前廳部經(jīng)理桌子上。 on Sunday afternoon shift must ensure this courtesy report is prepared amp。 print out for 。 Friday, issues long staying guest amenities in the 。 testing call at least 6 calls per shift.(Internal)沒個班次至少打6個測試電話(內(nèi)部)。 Walk Around(Both Shift Together)酒店全區(qū)域的巡視(兩個班次一起) all the Room Rates and Night Audit on night Duty Manager Check ListMorning Shift yesterday’s DM’s logbook and takes over from night shift 。 over the master keys and SDB from night
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