【文章內(nèi)容簡介】 imentary full breakfast.” “我們還提供一個特別套餐。只要再多付 數(shù)量 錢，你就可以升級享受套房待遇，并包含早餐。” POSTPONEMENT 推遲 “ That’s a particularly busy weekend for us and we will most likely sell out. Can we hold that reservation for you to guarantee you a room?” “現(xiàn)在剛好是我們酒店非常忙的一周，我們快要客滿了。我們是否需要為您保留預訂，來保證您的入?。?” Managing Objections 處理異議 Wyndham Hotel Group International Confidential Proprietary Information To Make the Sale: 為了營銷： ? Plan your rate quoting strategies (Rate of the Day) 戰(zhàn)略性計劃定價（當日房價） ? Quote value 介紹展示價值 ? Listen for acceptance or resistance 贊同和反對意見都要聽 ? Use transitions to understand and respond to a customer’s objections 換位理解并答復顧客的反對意見 ? Offer to close the sale 主動達成銷售 Wyndham Hotel Group International Confidential Proprietary Information Let us have Lunch! 擁有龐大的管理資料庫 6. Create a Great Lasting Impression 創(chuàng)造良好而持久的印象 擁有龐大的管理資料庫 You Never Get a Second Chance to Make a Great First Impression. 你永遠沒有第二次機會去創(chuàng)造一個美好的第一印象 Wyndham Hotel Group International Confidential Proprietary Information Capturing Phone Inquiries 抓住電話垂詢 ? Availability 房間可用性 ? Amenities 房間設施 ? Rate of the Day 當天價格 ? Close the Sale 關閉出售 Wyndham Hotel Group International Confidential Proprietary Information Walk Ins 步行程式 ? Greet them with a smile 微笑著打招呼 ? Be friendly and professional 友好并且專業(yè) ? Build rapport 建立融洽關系 Wyndham Hotel Group International Confidential Proprietary Information Walk Ins 步行程式 ? Know your hotel 了解你的酒店 ? Strengths 策略 ? Selling Skills 銷售技巧 ? Positive Attitude 積極的態(tài)度 ? Knowledge of Competition 了解競爭者 ? Knowledge of Demand 了解需求 擁有龐大的管理資料庫 Selling Strategies 銷售策略 擁有龐大的管理資料庫 Are you maximizing the benefits of this valuable program? 你是否將這個富有價值的項目的收益最大化了 ？ Wyndham Hotel Group International Confidential Proprietary Information Wyndham Rewards…Two Ways to Earn 溫德姆獎賞計劃 … 獲得的兩個途徑 ? Qualified stays at participating hotels 在參與的酒店中符合積分標準的住宿 ? Car Rental partners 租車合作伙伴 Wyndham Hotel Group International Confidential Proprietary Information Wyndham Rewards…Administration 溫德姆獎賞計劃 … 監(jiān)管 ? Front Desk staff must know how to: 前臺的員工必須知道如何： ? Enroll new members 招收新成員 ? Ensure members get their points for their stays 確保會員得到與入住天數(shù)相應的積分 ? Process free night stays 辦理免費過夜 Wyndham Hotel Group International Confidential Proprietary Information Advantages of Joining Wyndham Rewards 加入溫德姆獎賞計劃的好處 ? It’s to join. ? Earn toward free night stays at over hotels, and brands, or you can choose to earn them from everyday purchases and transactions. ? It’s easy to points for free night stays, airline tickets, car rental and much more. ? If you don’t enroll now, you can or go to or to enroll and choose where you want your points to go. ? You have access to check points, redeem rewards or make reservations using . free points 6,300 9 redeem call 00(800)36787477 24 hour Wyndham Hotel Group International Confidential Proprietary Information Advantages of Joining Wyndham Rewards 加入溫德姆獎賞計劃的好處 ? ____________加入 ? 在超過 _______ 家的酒店和 ______個酒店品牌獲取免費過夜的_________，或者你可以選擇從每日的購買和交易中獲取 ? 很容易將積分 __________為免費過夜，飛機票，汽車租用和其他更多項目 ? 如果你現(xiàn)在沒有加入，你可以 __________________________________,或者進入 _____________________或 __________________________加入該計劃并選擇你想要的積分兌換項目 ? 你有 ___________的權(quán)限通過 __________________________查詢積分，兌換獎勵或預定 免費 積分 6,300 9 兌換 撥打 00(800)36787477 24 小時 Wyndham Hotel Group International Confidential Proprietary Information Wyndham Rewards…Scripts 溫德姆獎賞計劃 … 規(guī)范用語 ? Use scripts that include questions about Wyndham Rewards! 使用規(guī)范用語來回答所有關于溫德姆獎賞計劃的疑問！ ? Enforce them! Check regularly to ensure scripts are being used! 推廣它們！經(jīng)常檢查以確保規(guī)范用語正在被使用！ Wyndham Hotel Group International Confidential Proprietary Information ? Mention Wyndham Rewards at least 4 times to each guest: 向每個顧客至少 4次提到溫德姆獎賞計劃 ? Reservation 預定 ? Checkin 入住 ? Wele call 歡迎電話 ? Checkout 退房 Wyndham Rewards…Scripts 溫德姆獎賞計劃 … 規(guī)范用語 Wyndham Hotel Group International Confidential Proprietary Information Consider these Possible Selling Scenarios 考慮一下這些可能實行的銷售方案 ? Opening dialogue: 開場白 ? “Mr. Smith, are you a Wyndham Rewards member?” “Smith 先生， 您是溫德姆獎賞計劃的會員嗎？” ? If the guest does not wish to enroll at that time: 如果此時顧客不想加入該計劃 ? “If you do not wish to enroll now, I can enroll you at another time during your stay or upon your checkout.” “如果您現(xiàn)在不想加入， 我可以在您在酒店的其他時間或您退房時幫您加入?！? Wyndham Hotel Group International Confi