無錫某酒店前臺員工培訓(xùn)資料9(編輯修改稿)
2025-04-28 23:51 本頁面
【文章內(nèi)容簡介】 查看電腦系統(tǒng)中的當(dāng)前房情并注意干凈房、臟房、預(yù)抵當(dāng)日退房的數(shù)目View Current Room Status in Fidelio and take note of the number of Clean rooms, Dirty rooms and Departures for the day. 排好早到客人的房型Prioritize early Arrivals and room type needs. 確認(rèn)套間的預(yù)定Identify Suite Arrivals 確認(rèn)VIP的預(yù)定Identify VIP Arrivals 確認(rèn)連通房的預(yù)定并分配好Identify InterConnecting Rooms requests and allocate accordingly. 確認(rèn)房間位置要求（比如要無煙樓層）并立即分配房間Identify Rooms Location requests. (. Non Smoking) and allocate accordingly. 確保客房部了解這些需求Always ensure that Housekeeping is aware of these needs. 準(zhǔn)備房卡套（應(yīng)含以下東西）Prepare Wele packs. (The following to be included.) 歡迎信 Appropriate Wele letter 班車時刻表 Shuttle Bus Schedule2 / 2賓客期望Guest expectation工作職責(zé)What to do?工作標(biāo)準(zhǔn)Standard of Performan
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