微笑服務(wù)ppt44頁)(編輯修改稿)
2025-01-28 07:56 本頁面
【文章內(nèi)容簡(jiǎn)介】 is name. 經(jīng)常稱呼客戶的姓名 ， 當(dāng)問候客戶和說再見時(shí)稱呼客戶的姓名是非常重要的 。 If you don39。t know the guest39。s name, make an effort to find out: ask your supervisor, check with the Information, check the reservation book, etc. 如果不知道客戶的姓名 ， 努力找到：?jiǎn)栔鞴?；查問詢處；查預(yù)定冊(cè)等 。 If you recognize a repeat guest but you don39。t know his name, ask: May I KNOW your NAME? 如果你認(rèn)識(shí)一個(gè)老顧客但不知他的姓名 ， 可以問： “ 請(qǐng)問您的姓名 ？ ” USING NAME稱呼姓名： If you don39。t know how to pronounce a name, ask the guest: he will be pleased by your interest, and will be happy to explain the pronunciation. Say: I39。m sorry, I don39。t know how to pronounce your name, Could you SAY IT for me please? Or How do you SAY your NAME? 如果你不知怎樣讀一個(gè)姓名，客戶會(huì)很高興你感興趣，并且很高興解釋。 應(yīng)說：“對(duì)不起，我不知道怎樣讀您的名字，您能告訴我嗎？” Look at the guest when saying his name, so that you connect the name with the face. 當(dāng)你遇到新的姓名，應(yīng)重復(fù)幾遍，多重復(fù)就容易記住。 當(dāng)稱呼客戶的名字時(shí)看著客戶的面孔，將名字與本人聯(lián)系起來。 USING NAME稱呼姓名： Wrong Action 錯(cuò)誤行為 Ignoring the guest 輕視客戶 pretending not to notice the guest because you are busy doing some other work. 在忙其他工作假裝看不到客戶 Greeting the guest silently, w
環(huán)評(píng)公示相關(guān)推薦
鄂ICP備17016276號(hào)-1