【文章內(nèi)容簡(jiǎn)介】 rmines anizational success. Training cannot wait until “the manager gets around to it” or “when time permits.” Training must receive a high priority from management. The highest levels of management must agree about the importance of training and allocate time and resources for it to be done well. No manager can train in a vacuum. Top management must endorse the value of training and employees must be convinced of what training will do for them. MANAGERS MUST BE EFFECTIVE TRAINERS 大量的管理 資料瘋狂下載 TRAINING KNOW HOW IS A MUST FOR MANAGERS Managers Must Do Managers Must Manage Several Things Several Resources √ Plan √ Time √ Organize √ People(Employees) √ Staff √ Money √ Supervise √ Materials √ Coordinate √ Energy √ Control √ Procedures √ Evaluate √ Equipment As managers supervise employees they must: Develop Staff Lead Staff Orientation motivation Staff Training performance must appraisal be Professional discipline oriented Development and problem trained solving before resolve they conflicts can be led. TRAINING IS NOT A LUXURY FOR MANAGERS…IT IS A NECESSITY! 大量的管理 資料瘋狂下載 EMPLOYEES BENEFIT FROM TRAINING Employees benefit from training. Management’s job is to demonstrate how training will help employees. Properly explained, employees will want to be trained. They will participate in training activities. They will receive maximum benefits from their training experience. WHAT DO EMPLOYEES GET OF TRAINING? There’s an old saying, “if trainee hasn’t learned it’s because the trainer hasn’t trained.” Trainees who understand the benefits they will receive from training will want to learn. 大量的管理 資料瘋狂下載 EMPLOYEES BENEFIT FROM TRAINING (Continued) Check any of the following you would like to achieve: □ Personal knowledge that you □ Promotion are doing a good job. □ Freedom from onthejob □ Wage/salary increase. Accidents. □ No anxiety about performance □ Increase in tips(where evaluations. Applicable). □ Fewer customer plaints. □ Freedom from onthejob boredom. □ Feeling of being a “professional.” □ Less tiresome work □ Respect/esteem from customers, □ Participation in career peers, and your boss. development programs. □ Knowledge that your job is □ Good first onthejob secure experiences. □ Better relationship with your □ Less stress. manager. □ Improved teamwork □ Job enjoyment. □ More fun on the job. Guess what? Your employees will likely be happy with the same things that you checked. You may have checked all of the factors. Each is influenced by training. 大量的管理 資料瘋狂下載 TAKE THE TRAINING TEST Which of the following statements about training are True? False? or Partially True?(maybe)? Check your answers and pare them to the author’s Statements below. True False Maybe 1. Training can be difficult □ □ □ 2. Training should be costeffective □ □ □ 3. Training is a line responsibility. □ □ □ 4. Only new employees benefit from training. □ □ □ 5. Training can modify an employee’s attitudes □ □ □ 6. Training is best when objectives involve. □ □ □ increasing/changing, knowledge/skill levels 7. Training should be done when time permits □ □ □ 8. Training for problem resolution is different □ □ □ than teaching a new employee job skills Check your answers. 1. True—training can be difficult。 it takes skillful planning to implement a quality training program. 2. True—training must be costeffective or it should not be undertaken. 3. True—line Managers—not those in the personnel office—should be ultimately responsible for training. 4. False—all employees benefit from training. 5/6. Maybe—it is difficult to modify attitudes. Training is most typically helpful in influencing knowledge/skill levels. 7. False—Training is too important to do only when time permits。 it must receive a priority. 8. False—The basic training techniques are the same regardless of the purpose. 大量的管理 資料瘋狂下載 THE FOUR STEPS OF TRAINI