【文章內(nèi)容簡介】 ................54 . 員工 費用管理 .......................................................................................................................54 . 業(yè)務(wù)決策與量化評估 .................................................................................................................56 . 會員價值分析 .......................................................................................................................56 . 多維會員分析 .......................................................................................................................56 . 市場活動分析 .......................................................................................................................57 . 競爭分析 ...............................................................................................................................58 . 會員費用分析 .......................................................................................................................58 . 員工分析 ...............................................................................................................................59 . 產(chǎn)品分析 ...............................................................................................................................59 . 銷售計劃分析 .......................................................................................................................60 . 接觸過程分析 .......................................................................................................................60 . 訂單分析 ...............................................................................................................................61 . 服務(wù)狀況和過程分析 ...........................................................................................................62 5. 用友 TurboCRM 應(yīng)用規(guī)劃 ...............................................................................................................64 . 針對企業(yè)決策者的應(yīng)用 .............................................................................................................64 . 針對部門主管的應(yīng)用 .................................................................................................................64 . 針對企 業(yè)員工的應(yīng)用 .................................................................................................................65 CRM應(yīng)用解決方案 用友軟件股份有限公司 CRM事業(yè)部 第 4 頁 共 89 頁 6. 用友 TurboCRM 技術(shù)架構(gòu)及標準 ...................................................................................................66 . 用友 TurboCRM 總體架構(gòu) ........................................................................................................66 . 用友 TurboCRM 技術(shù)架構(gòu) ........................................................................................................66 . 用友 TurboCRM 網(wǎng)絡(luò)部署 ........................................................................................................67 . 用友 TurboCRM 開放接口標準 ................................................................................................71 . 系統(tǒng)硬件環(huán)境 ..............................................................................................................................72 . 系統(tǒng)操作環(huán)境 ..............................................................................................................................73 . 系統(tǒng)數(shù)據(jù)庫環(huán)境 .........................................................................................................................73 7. 用友 TurboCRM 有效實施 ...............................................................................................................74 . 項目規(guī)劃 ......................................................................................................................................74 . 藍圖設(shè)計 ......................................................................................................................................74 . 系統(tǒng)建設(shè) ......................................................................................................................................75 . 切換準備 ......................................................................................................................................76 . 上線驗收 ......................................................................................................................................77 8. 用友 TurboCRM 系統(tǒng)持續(xù)服務(wù) .......................................................................................................78 9. CRM 項目效益分析 .