ts16949客戶抱怨處理程序(中英文)(編輯修改稿)
2024-12-08 14:16 本頁面
【文章內(nèi)容簡介】 oblem, the semifinished goods and finished good on this mold should be taken actions. If any plaint from customer was caused by the activities outside the anization such as forwarders, then QE shall send the 8D CARQFQC022 or customer supplied form to the department head in charge of the outside anization such as a forwarders to handle and follow it up. If there are the same defective parts, which had been delivered to customers, then QE/PM/PA need to contact the customers and assist them to handle it. For medical products, whether advisory notice need to be issued and implemented or not is determined by our customer. If products will be returned then follow the Procedure Customer rejection handling FQPCFR02. If it was caused by customer itself (such as using or storing improperly), QE/PM/PA will inform customer the correct ways on using or storing to prevent the same problem occur again in future. 針對此次客戶抱怨內(nèi)容，提出改善措施，糾正和預(yù)防行動記錄于 《 8D CAR》 QFQC022 或客 供表格中，并分發(fā)和跟進(jìn)至關(guān)閉。 Take corrective actions according to this customer plaint, if corrective amp。 preventive actions are available, corrective amp。 preventive action should be recorded in 8D CARQFQC022 or customer supplied form. And responsible people shall follow up the result until closed. 對于回復(fù)客戶的 8D 報告，客戶有明確書面回復(fù)為關(guān)閉或者客戶無書面回復(fù)但連續(xù)三批出貨無客戶退貨也為關(guān)閉。 For the 8D CAR replied to customers, It should be regarded as closed case when receives customer written satisfactory feedback or no any lot rejected for successive 3 lots delivery. 在“客戶投訴＂關(guān)閉后，原跟進(jìn)者需對“長期糾正預(yù)防措施＂的持續(xù)有效性進(jìn)行跟蹤，并記錄于《 8D CAR》 QFQC022 或客供表格背面。 After the 8D CAR is closed, responsible peop
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