ts16949客戶抱怨處理程序(中英文)-閱讀頁(yè)
2024-11-22 14:16本頁(yè)面
【正文】 omer plaint, if corrective amp。 preventive action should be recorded in 8D CARQFQC022 or customer supplied form. And responsible people shall follow up the result until closed. 對(duì)于回復(fù)客戶的 8D 報(bào)告，客戶有明確書(shū)面回復(fù)為關(guān)閉或者客戶無(wú)書(shū)面回復(fù)但連續(xù)三批出貨無(wú)客戶退貨也為關(guān)閉。 After the 8D CAR is closed, responsible people need to verify long term validity for corrective and 德信誠(chéng)培訓(xùn)網(wǎng) 更多免費(fèi)資料下載請(qǐng)進(jìn)： 好好學(xué)習(xí)社區(qū) preventive action, and fill the verified result in the 8D CARQFQC022 or the form back specified by customer. 對(duì)于客戶投訴， QE 一般須在 3 個(gè)工作日內(nèi)答復(fù)客戶，最遲不可超過(guò)一個(gè)工作周 (5個(gè)工作日 )，若客戶有特別規(guī)定回復(fù)時(shí)間，則不可超過(guò)客戶規(guī)定的回復(fù)最后期限。 For customer’s plains, QE must reply to customer within 3 working days and less than one week (5 working days) in case of special case. If written CAR required by customers, QE must fax or the 8D CARQFQC022 or customer supplied form which pleted by . to customer. 相關(guān)文件和數(shù)據(jù) Relevant document and data: N/A FQPCFR02《客戶退貨處理》 Customer returned product handling 品質(zhì)記錄 Quality Records： Record Description 記錄名稱(chēng) Form No 記錄的表格編號(hào) Keep by 保管人 Retention Time(Min) 保存期限 Obsolete Disposition 過(guò)期處理辦法 8D CAR Report QFQC022 QC clerk 1 year 書(shū)面記錄撕掉，電子檔刪除 Tear the hardcopy and delete the softcopy 客戶質(zhì)量異常報(bào)告書(shū)Nonconforming Quality Report from customer N/A 針對(duì)醫(yī)療產(chǎn)品，則保存 10 年。再次聯(lián)絡(luò) Receipt amp。 preventive action ECopy to all team amp。 preventive action 回復(fù)客戶 Reply customer QE跟進(jìn)回復(fù)狀況 QE followup 持續(xù)有效性跟進(jìn) Continuous validity followup 資料歸檔 Record keeping QE QE QE QE QC Sup. QC Sup. and QE clerk Action 糾正預(yù)防措施 Corrective amp。 項(xiàng)目經(jīng)理 /項(xiàng)目助理、制程工程師、 品質(zhì)工程師 、生產(chǎn)部
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