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....................................................................................................................................................................................................................................................................433．3．2 銷售流程 ....................................................................................................................................................................................................................................................................443．3．3 貨款管理程序 ............................................................................................................................................................................................................................................................463．3．4 交接班管理 ................................................................................................................................................................................................................................................................473．3．5 價格管理 ....................................................................................................................................................................................................................................................................493．3．6 配送流程 ....................................................................................................................................................................................................................................................................503．3．6 退換貨流程 ................................................................................................................................................................................................................................................................513．3．7 促銷管理 ....................................................................................................................................................................................................................................................................533．3．8 人員的培訓(xùn) ................................................................................................................................................................................................................................................................553． 4 經(jīng)銷商規(guī)范及考評 .................................................................................................................................................................................................................................564．技術(shù)服務(wù)員業(yè)務(wù)操作匯編 ............................................................................................................................................................................................................................564． 1 技術(shù)服務(wù)在組織架構(gòu)中的位置 .............................................................................................................................................................................................................564． 2 技術(shù)服務(wù)人員崗位職責(zé) .........................................................................................................................................................................................................................574．2．1 客戶信息管理員職責(zé) ................................................................................................................................................................................................................................................574．2．2 技術(shù)服務(wù)員職責(zé) ........................................................................................................................................................................................................................................................584． 3 技術(shù)服務(wù)人員工作程序 .........................................................................................................................................................................................................................584．3．2 用戶返修服務(wù)工作程序 ............................................................................................................................................................................................................................................594．3．3 新產(chǎn)品上市換樣的工作程序 ....................................................................................................................................................................................................................................614． 3 技術(shù)服務(wù)人員考評 .................................................................................................................................................................................................................................625．小區(qū)推廣活動管理 ........................................................................................................................................................................................................................................655． 1 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