有效的溝通技巧(2)(編輯修改稿)
2024-11-15 20:30 本頁面
【文章內(nèi)容簡介】 as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening. Copyright”Vikash Kr” Listening and Speaking are used a lot… 9%16%30%45%0%5%10%15%20%25%30%35%40%45%50%W ri t i n g R e a d i n g Sp e a k i n g L i s t e n i n gCopyright”Vikash Kr” … But not taught enough 9%16%30%45%0%5%10%15%20%25%30%35%40%45%50%W ri t i n g R e a d i n g Sp e a k i n g L i s t e n i n gCopyright”Vikash Kr” …normally not practiced effectively 70% of all munication is Misunderstood Misinterpreted Rejected Distorted Not heard Copyright”Vikash Kr” 30% of you aren’t paying attention right now! Copyright”Vikash Kr” Clues that you are not listening Are you simply waiting for your turn to talk? Are you thinking about your reply before the other person has finished talking? Jumping to conclusion Copyright”Vikash Kr” VALUE OF LISTENING ? Listening to others is an elegant art. ? Good listening reflects courtesy and good manners. ? Listening carefully to the instructions of superiors improve petence and performance. ? The result of poor listening skill could be disastrous in business, employment and social relations. ?Good listening can eliminate a number of imaginary grievances of employees. ?Good listening skill can improve social relations and conversation. Copyright”Vikash Kr” Techniques to improve listening skills PARAPHRASE Restate what was said in your own words SUMMARIZE Pull together the main points of a speaker Q
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