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Tweaking and Fire fighting? Material Balance Studies Employee Surveys Scrap Reports Employee Turnover Yields Trend Graphs Process Maps Defective Pareto Charts Process Analysis Cost Trends Pareto Analysis Downtime Reports Cycle Time Data (baseline) Write offs Business Metric Examples Voice of Customer Voice of Market Comparison with Competitors Needs are not being met? Trends in Market Industry that need response? Counter petitive strategies? Where are we behind Competition? Customer Surveys Focus Groups Product Returns Benchmark Studies Trade Business Articles Feedback from Sales People Market Share Trends Competitive Studies Business Metric Examples External Sources Areas where Customer Challenges to Meeting Business Objectives What are Barriers to Strategic Objectives? New